Fresh Jobs at Cigna

About the Role: We are seeking a highly skilled and experienced hands-on lead to join our team. The ideal candidate will be responsible for leading the definition, development and implementation of data governance initiatives and implementing a global DQ (Data Quality) framework that enhances trust in data across the enterprise . This role requires a deep understanding of data governance and data quality concepts, strong delivery focus, and the ability to manage and mentor a team.  This role will report to the Data Strategy & Governance Lead, within our Data & Analytics function. 

Key Responsibilities: 

• Lead the design, development, and implementation of updated data governance frameworks, policies, and procedures. 
• Design and implement a global data quality strategy aligned with enterprise data governance and regulatory requirements. 
• Develop and operationalize a data quality framework, including standards, metrics, and controls, with automation at its core. Develop a data quality improvement roadmap, that sets data quality targets and lead delivery in meeting the agreed targets. 
• Manage a team, providing guidance, mentorship, and support to ensure high performance and professional growth. 
• Collaborate with cross-functional teams, data owners, stewards, engineering, and analytics teams to embed DQ practices into data pipelines and business processes. Oversee the delivery of data governance products and solutions to production, ensuring they meet quality, performance, regulatory, and security standards. 
• Support regulatory compliance efforts by ensuring data quality processes meet regional and global standards. 
• Establish monitoring and reporting mechanisms to track data governance initiatives, identifying areas data quality KPIs and drive continuous improvement. Focus on metadata management, data quality, and the use of AI-based tools to enhance data governance practices. 
• Implement strategies to make data more available and accessible across the organization while ensuring robust audit and control mechanisms are in place. 
• Stay up-to-date with industry trends and advancements in data governance and related technologies, incorporating relevant innovations into the organization's practices. 
• Maintain a strong delivery focus, ensuring that projects are completed on time and within scope, with clear milestones and timelines. 
• Build and maintain strong business partner relationships to align data governance initiatives with business needs and priorities. 
• Develop and deliver training programs to enhance data literacy and embed governance practices across the organization. 
• Act as a trusted advisor to senior stakeholders on data quality risks and opportunities. 

Qualifications: 

• Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred. 
• Proven experience in data governance, data quality and management, or a related field, with a strong understanding of data governance and quality concepts and best practices. 
• Hands-on experience with Collibra and AWS data services (e.g., S3, Glue, Redshift). with experience in delivering data governance products to production. 
• Experience integrating data quality processes into BI/reporting tools such as QlikSense. 
• Familiarity with data quality automation and scalable data validation techniques. 
• Demonstrated experience in managing and leading engineering teams, with a focus on fostering collaboration and innovation. 
• Excellent problem-solving skills and the ability to think strategically about data governance challenges and solutions. 
• Strong communication and interpersonal skills, with the ability to effectively convey complex technical concepts to non-technical stakeholders. 
• Experience with data governance tools and technologies, such as data catalogs, metadata management, and data quality solutions (e.g. Collibra). 
• Knowledge of regulatory requirements and industry standards related to data governance and data protection (e.g., GDPR, NBB, CCPA). 

Preferred Skills: 

• Certification in data governance or data management (e.g., CDMP, DAMA). 
• Experience working in regulated industries (e.g., financial services, healthcare). 
• Knowledge of data mesh or federated data governance models. 
• Experience with cloud-based data platforms and services (e.g., AWS, Azure, Google Cloud). 
• Familiarity with data privacy and security best practices. 
• Experience with AI-based tools and technologies to enhance data governance and data quality. 

Why Join Us: 

• Opportunity to lead and shape the data governance and quality strategy of a dynamic and innovative organization. 
• Collaborative and inclusive work environment that values diversity and professional growth. 
• Delivery-focused and mission-oriented role with a strong emphasis on engineering and collaboration. 
• Located within the Data & Analytics Organization, with a focus on revising data governance and data risk frameworks. 
• Clear focus on delivering projects on time and within scope, with established timelines and milestones to track progress and ensure successful delivery. 
• Build and maintain strong business partner relationships to ensure alignment with business needs. 
• Develop and deliver training programs to enhance data literacy and governance practices across the organization.

go to method of application »

About the job

• Cigna, a leading global health insurer, is experiencing an exciting period. We are looking to recruit an experienced IT Service Analyst in Nairobi. The successful candidate will be a member of the Technology, Engineering, and Operations group.
• Reporting to the Service Desk Team leader, you will provide operational support and account administration to the Service Desk team.
• The successful candidate will be a high-performing individual who is methodical, inquisitive, and passionate about technology and service.
• You will work about 66% from the Cigna office and 34% from home.

Main duties and responsibilities

• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Request via the call management system.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed following targets set out in SLA.
• Escalate any issues/ outages to the IT End User Services Team leader.
• Prioritising and allocating all requests within IT Support teams.
• Working every 3 weeks on Saturday from 8 AM until 1 PM (from home).
• Working every 7 weeks (Mon-Fri) from 4 PM until midnight (from home).

Required Skills

• Two years of experience within an IT support team
• Incident management skills
• Experience with a call management system
• Experience with Microsoft Office
• Windows 11 support and build experience. ( both OS and pc hardware)
• Active Directory
• Citrix Support
• SCCM
• Exchange account maintenance
• Networking & patching

Desirable Skills

• ITIL Foundation certified.
• Microsoft certification.
• Experience with Service Now.
• Avaya Telephony

About You

• Communicate clearly and effectively.
• Excellent communication skills and be able to correspond efficiently and effectively. This includes both verbal and written formats.
• A positive ‘can-do’ attitude with a strong commitment to customer support.