Fresh Jobs at DIB Bank Kenya Limited (DIBBKE)

Key Responsibilities

• Ensuring that product revenue and profitability targets are achieved / exceeded by understanding the customer’s business and anticipating the requirements through a consultative selling process.
• Matching the customer’s needs with product capabilities through presentation of tailored demonstrations and proposals.
• Negotiating/renegotiating terms and conditions with customers to maximize revenue and profitability.
• To identify opportunities for cross-selling and referrals to other Banking lines through developing a good understanding of client needs
• Providing structured solutions to meet the specific cash management requirements of our customers and prospects.
• Undertaking a disciplined product-oriented sales management process while monitoring, tracking, and reporting on sales activity on a periodic basis and ensuring action is taken to meet sales targets.
• Assisting product management and development in strategic product rollouts.
• Support customers’ seeds, trends, and product/market intelligence for new product developments/enhancements, strengthening competitive position.
• Facilitate customer service issues and ensure a high level of post sales service is always made available to the clients.
• Any other duties may be assigned by the team leader from time to time.

Job Specification

• Bachelor’s degree in Business Management or related field from a recognized university.
• Minimum of Five (5) Years Banking experience with at least 3 years in business development for Corporate/commercial segment.
• Excellent financial acumen & analytical thinking skills
• Excellent sales and marketing skills
• Strong interpersonal skills
• In depth knowledge of commercial banking products
• Excellent sales and marketing skills
• Sharia Foundations & principles of Islamic finance will be an added advantage.

go to method of application »

Key Responsibilities

• Ensuring that product revenue and profitability targets are achieved / exceeded by understanding the customer’s business and anticipating the requirements through a consultative selling process.
• Matching the customer’s needs with product capabilities through presentation of tailored demonstrations and proposals.
• Negotiating/renegotiating terms and conditions with customers to maximize revenue and profitability.
• To identify opportunities for cross-selling and referrals to other Banking lines through developing a good understanding of client needs
• Providing structured solutions to meet the specific cash management requirements of our customers and prospects.
• Undertaking a disciplined product-oriented sales management process while monitoring, tracking, and reporting on sales activity on a periodic basis and ensuring action is taken to meet sales targets.
• Assisting product management and development in strategic product rollouts.
• Support customers’ seeds, trends, and product/market intelligence for new product developments/enhancements, strengthening competitive position.
• Facilitate customer service issues and ensure a high level of post sales service is always made available to the clients.
• Any other duties may be assigned by the team leader from time to time.

Job Specification

• Bachelor’s degree in Business Management or related field from a recognized university.
• Minimum of Five (5) Years Banking experience with at least 3 years in business development for Corporate/commercial segment.
• Excellent financial acumen & analytical thinking skills
• Excellent sales and marketing skills
• Strong interpersonal skills
• In depth knowledge of commercial banking products
• Excellent sales and marketing skills
• Sharia Foundations & principles of Islamic finance will be an added advantage.

go to method of application »

Job Purpose

• To develop and manage the Branch portfolio and to lead the branch effectively to ensure the achievement of assigned branch business objectives/targets for deposits, financing assets, cards and product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to Banks policies and guidelines

Key Responsibilities

• Cascade the sales targets assigned by the Head of Distribution and branches, or in his absence, by CEO/Managing Director to branch staff. Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives cascaded down by the Head of Distribution and Branches, or in his absence, by the CEO/Managing Director. Meet regularly with the branch customers including important/ high net worth customers to assist in the growth of business Manage the product portfolio of each line of products and control the cost and profitability of the branch.
• Customer Service
• Maintain high levels of customer service in all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time. Promote a high level of customer service culture among the branch staff for potential acquisitions.
• Service Quality & Business Operations Control
• Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance with the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management. To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items to ensure accurate delivery of cash to customers. Monitor continuous customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction. To ensure a high level of safety & security measures are in place as well as to maintain proper communication with the police department whenever it is required.
• Internal Process
• To lead any branch projects (Service Quality Programs, Process changes, sales… etc.) and support the launch of new products and services as per the consumer banking business plan. To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports. Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments to ensure 100% closing mandates.
• Training & Development
• Analyze the training and development needs of staff and nominate them for an appropriate training course to close the skill gaps and ensure that all staff are well trained and fully aware of the bank’s products and services, policies and procedures. Build and maintain effective communication skills with branch’s staff by conducting regular staff meetings and discussions to have a high level of staff engagement and Job satisfaction. To ensure proper staff management in terms of annual leave, performance appraisal, two days off wasell as to ensure proper resources allocation to meet the branch’s business requirements.

Job Specification

• Education    Bachelor’s degree as a minimum, Master’s degree will be an advantage.
• Training / Skills    General Banking knowledge Local and/or international Market knowledge Computer skills Accounting & Financial capability
• Work Experience    Minimum 4 Years in a similar role Experience in a Sharia compliant Bank will be an added advantage
• Competencies    Analytical Thinking Coaching and Mentoring Communication Skills Flexibility Leadership Liaison Skills Planning & Organizing Relationship Management Banking Services Sharia Foundations & principles of Islamic finance

go to method of application »

Job Purpose

• To develop and manage the Branch portfolio and to lead the branch effectively to ensure the achievement of assigned branch business objectives/targets for deposits, financing assets, cards and product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to Banks policies and guidelines

Key Responsibilities

• Cascade the sales targets assigned by the Head of Distribution and branches, or in his absence, by CEO/Managing Director to branch staff. Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives cascaded down by the Head of Distribution and Branches, or in his absence, by the CEO/Managing Director. Meet regularly with the branch customers including important/ high net worth customers to assist in the growth of business Manage the product portfolio of each line of products and control the cost and profitability of the branch.
• Customer Service
• Maintain high levels of customer service in all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time. Promote a high level of customer service culture among the branch staff for potential acquisitions.
• Service Quality & Business Operations Control
• Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance with the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management. To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items to ensure accurate delivery of cash to customers. Monitor continuous customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction. To ensure a high level of safety & security measures are in place as well as to maintain proper communication with the police department whenever it is required.
• Internal Process
• To lead any branch projects (Service Quality Programs, Process changes, sales… etc.) and support the launch of new products and services as per the consumer banking business plan. To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports. Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments to ensure 100% closing mandates.
• Training & Development
• Analyze the training and development needs of staff and nominate them for an appropriate training course to close the skill gaps and ensure that all staff are well trained and fully aware of the bank’s products and services, policies and procedures. Build and maintain effective communication skills with branch’s staff by conducting regular staff meetings and discussions to have a high level of staff engagement and Job satisfaction. To ensure proper staff management in terms of annual leave, performance appraisal, two days off wasell as to ensure proper resources allocation to meet the branch’s business requirements.

Job Specification

• Education    Bachelor’s degree as a minimum, Master’s degree will be an advantage.
• Training / Skills    General Banking knowledge Local and/or international Market knowledge Computer skills Accounting & Financial capability
• Work Experience    Minimum 4 Years in a similar role Experience in a Sharia compliant Bank will be an added advantage
• Competencies    Analytical Thinking Coaching and Mentoring Communication Skills Flexibility Leadership Liaison Skills Planning & Organizing Relationship Management Banking Services Sharia Foundations & principles of Islamic finance

go to method of application »

Job Purpose

• To develop and manage the Branch portfolio and to lead the branch effectively to ensure the achievement of assigned branch business objectives/targets for deposits, financing assets, cards and product sales targets, profitability objectives, and implementation of superior customer service culture and standards, while adhering to Banks policies and guidelines

Key Responsibilities

• Cascade the sales targets assigned by the Head of Distribution and branches, or in his absence, by CEO/Managing Director to branch staff. Identify and implement action plans and regularly track and review performance to ensure the achievement of the set targets and business growth objectives cascaded down by the Head of Distribution and Branches, or in his absence, by the CEO/Managing Director. Meet regularly with the branch customers including important/ high net worth customers to assist in the growth of business Manage the product portfolio of each line of products and control the cost and profitability of the branch.
• Customer Service
• Maintain high levels of customer service in all front office functions such as Cash Management, Remittances, drafts, Account opening/ inquiry & maintenance, sales and after sales by efficiently abiding to the process and by reducing customer waiting time and service time. Promote a high level of customer service culture among the branch staff for potential acquisitions.
• Service Quality & Business Operations Control
• Attend all audit requirements and strive to have a null /low risk audit rating and ensure that all the branch operations are in accordance with the established Bank’s policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality, and low level of operational risk and report any deviation to the management. To maintain a low risk level of cash difference by following diligently the process set by maintaining detailed accounting records of daily cash flow as well as regular review of daily MIS reports, checking notes, denominations & security items to ensure accurate delivery of cash to customers. Monitor continuous customer complaints and mystery shopping results and recommend necessary measures and initiatives to improve the score and to ensure high customer satisfaction. To ensure a high level of safety & security measures are in place as well as to maintain proper communication with the police department whenever it is required.
• Internal Process
• To lead any branch projects (Service Quality Programs, Process changes, sales… etc.) and support the launch of new products and services as per the consumer banking business plan. To maintain an accurate archives file for all branch transaction records, vouchers, stationary reports. Follow up on various cases with all the concerned stakeholders such as customers, internal Bank’s departments to ensure 100% closing mandates.
• Training & Development
• Analyze the training and development needs of staff and nominate them for an appropriate training course to close the skill gaps and ensure that all staff are well trained and fully aware of the bank’s products and services, policies and procedures. Build and maintain effective communication skills with branch’s staff by conducting regular staff meetings and discussions to have a high level of staff engagement and Job satisfaction. To ensure proper staff management in terms of annual leave, performance appraisal, two days off wasell as to ensure proper resources allocation to meet the branch’s business requirements.

Job Specification

• Education    Bachelor’s degree as a minimum, Master’s degree will be an advantage.
• Training / Skills    General Banking knowledge Local and/or international Market knowledge Computer skills Accounting & Financial capability
• Work Experience    Minimum 4 Years in a similar role Experience in a Sharia compliant Bank will be an added advantage
• Competencies    Analytical Thinking Coaching and Mentoring Communication Skills Flexibility Leadership Liaison Skills Planning & Organizing Relationship Management Banking Services Sharia Foundations & principles of Islamic finance

go to method of application »

Job Purpose

• Support Relationship and Branch Managers in tailoring Trade Finance solutions to increase income and grow the Trade Finance portfolio for individual and SME clients. Process export documents (Documentary Collections and Letters of Credit) for onward dispatch to various destinations. Promote a superior customer service culture and standards while adhering to the Bank’s policies and guidelines.

Key Responsibilities

• Support Relationship Managers and Branch Managers within the Mombasa region to customize Trade products and to grow income and Trade Finance portfolio for both individuals and SME entities.
• Maintenance of the existing client base and proactive support in acquisition of new business from the market.
• Liaise with Trade Operations to process Export documents presented within the Mombasa region for shipment to the various destinations (Documentary Collections and Letter of Credit).
• Ensure adherence to statutory and bank legal requirements in relation to operations in Trade Finance Back and Front Office.
• Carry out market intelligence on trade products and pricing models on a regular basis to ensure that the Bank remains competitive.
• Identify business opportunities and threats then utilize them to position the Structured Trade & Commodity Financing (STCF) Business for the overall competitive advantage of the Bank, within stipulated service level agreements.
• Understand clients’ businesses and anticipate their requirements through consultative cross selling.
• To match client’s needs with product capabilities through presentation of tailored proposals in order to maximize revenue and profitability.
• Be a crucial part of the solution implementation and follow up team to ensure client inconvenience is minimized.
• Provide advisory and guidance services to the Relationship and Branch Managers and branch network in relation to Trade Finance related products and transactions.
• Ensure agreed SLAs within the department are adhered to by all parties.
• To attend various training and learning programs to close the skill gaps and to ensure proper awareness about the products.
• Providing exceptional service to existing and potential clients in the Bank’s chosen Markets.

Job Specification

• Education    Bachelor’s degree as a minimum, Master’s degree will be an advantage
• Training / Skills    Banking Knowledge Computer Skills Functional Policies and Procedures Knowledge & Skills Relevant Product Knowledge Foundations & principles of Islamic finance
• Work Experience    Minimum 3-4 years’ experience in Trade Finance function Experience in Sales Function preferably in a reputed Bank & Financial institution.
• Competencies    Selling Skills Customer Focus Communication Skills