Fresh Jobs at Gap Recruitment Services Limited

Role Overview

We are looking for a proactive, organized, and detail-oriented HR Assistant to support the HR department in the effective management of employee-related processes and administrative activities.

The successful candidate will provide support across recruitment, employee records, leave administration, staff welfare, performance management, employee relations, and general HR administration. The role requires a high level of confidentiality, professionalism, and attention to detail.

Key Responsibilities

• Assist with recruitment processes, including job posting, candidate screening, shortlisting, interview coordination, and onboarding.
• Maintain accurate and up-to-date employee records, personnel files, and HR databases.
• Prepare HR letters, contracts, correspondence, reports, and other personnel documents.
• Support leave management, including maintaining leave records and assisting with leave requests and approvals.
• Assist with employee welfare and staff engagement activities.
• Support the implementation of performance management and staff appraisal processes.
• Assist with disciplinary and employee relations matters in line with company policies and procedures.
• Ensure HR documentation and processes comply with applicable employment laws, regulations, and company policies.
• Assist in coordinating employee onboarding and orientation.
• Support the HR department in maintaining proper HR documentation and filing systems.
• Provide general administrative and operational support to the HR department.
• Handle employee information with a high level of confidentiality and professionalism.
• Prepare HR reports and provide relevant information to management when required.
• Perform other HR-related duties as assigned by the HR Manager.

Qualifications and Experience

• Bachelor's Degree in Human Resource Management or a related field.
• Minimum 2 years of experience in HR or a related administrative role.
• Previous experience in a Human Resources environment will be an added advantage.
• Good knowledge of HR practices, employment procedures, and employee administration.
• Working knowledge of applicable employment laws and regulations.
• Proficiency in Microsoft Office and Google Workspace.
• Strong organizational and record-keeping skills.
• Excellent written and verbal communication skills.
• Strong interpersonal and people-management skills.
• Ability to maintain confidentiality and handle sensitive employee information.
• Good attention to detail and ability to manage multiple tasks effectively.
• Ability to work independently while also functioning effectively as part of a team.

Key Competencies

• Confidentiality and integrity
• Communication skills
• Organization and time management
• Attention to detail
• Teamwork and collaboration
• Problem-solving skills
• Interpersonal skills
• Professionalism
• HR administration skills

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Role Overview

• The Recruiter will be responsible for driving institutional growth by developing and implementing effective recruitment, admissions, and outreach strategies.
• The role involves attracting, engaging, assessing, and enrolling qualified prospective students through multiple channels, including digital platforms, social media, events, networking, referrals, and direct outreach.
• The successful candidate will also contribute to strengthening the institution's brand presence, managing admissions inquiries, creating engaging content, and guiding prospective students through the admissions journey from initial inquiry to enrollment.

Key Responsibilities

Recruitment & Admissions

• Develop and implement effective recruitment and admissions strategies to maintain a consistent pipeline of qualified prospective students.
• Source prospective students through various channels, including social media, online platforms, events, education fairs, forums, networking, referrals, and direct outreach.
• Identify and engage potential candidates and provide them with accurate information about available programmes and admission requirements.
• Conduct telephone and in-person interviews to assess candidates' qualifications, interests, suitability, and readiness for admission.
• Guide prospective students through the admissions process from initial inquiry through application and final enrollment.
• Follow up consistently with prospective students to convert inquiries into successful enrollments.
• Maintain accurate records of prospective and enrolled students and ensure that recruitment activities are properly documented.
• Follow up with enrolled students to support timely payment of fees and address any related concerns.

Marketing & Brand Development

• Implement marketing activities that increase awareness and visibility of the institution.
• Identify opportunities for brand exposure through marketing activations, events, partnerships, networking activities, and community outreach.
• Support the development and execution of campaigns designed to attract prospective students.
• Maintain and continuously improve the institution's presence across social media platforms and other relevant digital channels.
• Create and publish engaging, informative, and relevant content that promotes the institution, its programmes, events, and student experiences.
• Monitor social media platforms and respond promptly and professionally to comments, questions, and inquiries.
• Identify emerging trends and opportunities that can increase the institution's reach and engagement.

Admissions & Customer Engagement

• Manage admissions inquiries received through phone calls, emails, social media, text messages, and other communication channels.
• Respond to prospective student inquiries promptly and provide accurate information.
• Maintain regular communication with prospective students throughout the admissions process.
• Build positive relationships with prospective and enrolled students.
• Address questions and concerns professionally and escalate complex issues to the relevant department when necessary.
• Ensure that prospective students receive a professional and consistent experience throughout the recruitment and admissions journey.

Reporting & Pipeline Management

• Maintain an up-to-date database of prospective and enrolled students.
• Track leads, inquiries, applications, interviews, enrollments, and conversions.
• Prepare regular recruitment and admissions reports for management.
• Monitor recruitment activities and identify areas for improvement.
• Follow up on leads systematically to maximize conversion opportunities.
• Maintain accurate records of all recruitment and admissions activities.

Qualifications & Experience

• Diploma or Bachelor's degree in Marketing, Business Administration, Human Resource Management, Education, Communications, or a related field.
• At least 1 year of experience in recruitment, admissions, sales, marketing, or educational marketing.
• Previous experience working in a learning institution, college, university, TVET institution, or training organization will be an added advantage.
• Excellent verbal, written, and interpersonal communication skills.
• Proficiency in using major social media platforms, including Facebook, Instagram, LinkedIn, TikTok, and X.
• Strong interviewing, candidate assessment, and relationship-management skills.
• Good understanding of digital marketing and lead-generation practices.
• Strong follow-up and conversion skills.
• Good organizational and time-management skills.
• Ability to work independently and meet recruitment and enrollment targets.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to handle confidential information professionally.