Fresh Jobs at Morsan HR Consulting

Key Responsibilities

• Provide overall leadership and direction to all housekeeping staff, including room attendants, public area attendants, laundry personnel, and outsourced cleaning teams.
• Develop, implement, and supervise daily, weekly, and monthly cleaning schedules across all areas of the facility.
• Conduct comprehensive inspections of guest rooms, corridors, public areas, offices, laundry areas, and stores to ensure quality standards are consistently met.
• Uphold and enforce Standard Operating Procedures (SOPs), hygiene guidelines, housekeeping policies, and hygiene audits.
• Oversee inventory management, including linen, guest amenities, cleaning materials, uniforms, and housekeeping equipment.
• Prepare requisitions for supplies, manage stock levels, and ensure proper storage and accountability for all materials.
• Ensure timely and efficient room turnover by coordinating closely with the Front Office, Maintenance, and Food & Beverage departments.
• Train and mentor housekeeping staff on cleaning techniques, equipment handling, guest etiquette, safety procedures, and grooming standards.
• Lead performance evaluations, handle disciplinary matters, and support HR in staff recruitment and onboarding.
• Monitor and maintain the functionality, safety, and cleanliness of cleaning equipment and laundry machinery.
• Ensure strict adherence to health, safety, sanitation, and environmental guidelines in accordance with industry standards.
• Manage departmental budgets, control operational costs, and ensure efficient resource utilization.
• Address guest concerns or complaints promptly and professionally to maintain high levels of satisfaction.
• Identify operational inefficiencies and recommend improvements for workflow, productivity, and customer experience.
• Maintain accurate documentation, including inspection reports, inventory logs, maintenance requests, linen records, and staff attendance.
• Conduct regular departmental meetings to communicate priorities, targets, and operational updates.
• Ensure a culture of teamwork, professionalism, integrity, and service excellence within the housekeeping department.

Minimum Qualifications & Requirements

• Diploma or Degree in Housekeeping, Hospitality Management, or a related field.
• 7–10 years of progressive experience in housekeeping roles, with at least 3 years at a supervisory or managerial level in a reputable hotel or hospitality establishment.
• Strong leadership skills with the ability to supervise, motivate, and develop large teams.
• Exceptional organizational skills and high attention to detail.
• Proficiency in Microsoft Office and experience with Property Management or Housekeeping Systems (PMS).
• Thorough understanding of hygiene standards, sanitation procedures, chemical handling, and safety guidelines.
• Excellent communication, interpersonal, and customer service skills.
• Ability to multitask, manage pressure, and make fast, informed decisions.
• Flexible, reliable, and capable of working in a dynamic, fast-paced environment.

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Key Responsibilities

• Clean and sanitize all public areas, including lobbies, hallways, elevators, staircases, restrooms, lounges, and outdoor spaces.
• Ensure continuous upkeep of high-traffic areas to maintain neatness and freshness throughout the day.
• Replenish restroom supplies such as soap, toilet paper, tissue, and air fresheners.
• Polish furniture, fixtures, glass surfaces, railings, and metallic fittings to maintain high aesthetic standards.
• Operate cleaning machines and equipment including buffers, vacuum cleaners, and scrubbers safely.
• Perform periodic deep-cleaning activities such as carpet cleaning, window washing, and floor polishing.
• Ensure immediate response to spills, hazards, or urgent cleaning requests to maintain safety.
• Monitor and report any maintenance issues such as faulty lighting, damaged fittings, blocked drains, or broken items.
• Maintain proper organization and cleanliness of housekeeping storage rooms and supply carts. Handle cleaning chemicals responsibly and ensure compliance with safety guidelines (MSDS). Assist with event setup, cleaning requirements for conferences, and post-event breakdown.
• Collaborate with the housekeeping team to ensure smooth operations and timely support.
• Record daily tasks, supply usage, and any incidents encountered during the shift.
• Uphold strict hygiene standards and follow SOPs for cleaning, waste disposal, and sanitation.
• Maintain professionalism when interacting with guests and respond courteously to inquiries or requests.
• Support management in enforcing safety protocols and reporting unsafe situations.

Minimum Qualifications & Requirements

• Certificate or Diploma in Housekeeping, Hospitality Management, or a related field.
• Minimum of 3 years’ experience in housekeeping or public area maintenance roles, preferably in a hospitality setting.
• Good communication skills and a positive, customer-friendly attitude.
• High level of discipline, honesty, and reliability.
• Physically fit and able to stand, walk, lift, and perform repetitive tasks for long periods.
• Strong attention to detail with the ability to maintain high cleanliness standards.
• Ability to follow instructions, work independently, and manage time effectively.
• Willingness to work flexible hours including evenings, weekends, and holidays.