Fresh Jobs at NCBA Group

Job Purpose Statement

The Growth Manager - SME Segment is responsible for driving activation, engagement, retention, product penetration and revenue growth across LOOP's small and medium enterprise (SME) merchant portfolio. This covers formal and growing businesses in both goods and services, including retailers, wholesalers and distributors, hospitality, healthcare, education, professional services, transport and logistics operators, and multi-branch businesses that have outgrown micro-merchant solutions.

To scale the LOOPBIZ platform, LOOP DFS works with established financial institutions, mobile network operators and other partners to offer a comprehensive suite of financial services. The role sits at the intersection of payments, credit, product monetisation, distribution and marketing, and is accountable for retention and growth strategies that deliver consistent revenue growth and customer loyalty within the SME segment.

The role holder partners with internal stakeholders to understand SME behaviour (payment acceptance and collections, supplier and payroll payments, invoicing and receivables, working capital cycles and multi-branch operations) and delivers retention-focused cross-selling models, revenue management plans, customer information management tools, loyalty and rewards programmes, and Customer Value Proposition (CVP) enhancements tailored to SMEs.

The role holder leads a team of SME Growth Officers who execute and scale retention campaigns and credit qualification across the SME customer journey. The main objectives are to increase monthly active SME merchants and monthly recurring revenue, optimize customer lifetime value, reduce revenue churn, drive credit qualification (OD, Term Loans) and grow expansion revenue within the SME portfolio.

The role also oversees partnerships with banks and financial institutions offering LOOP Merchant as a platform, and tracks and reports on SME portfolio performance, providing regular insight and strategic recommendations to the Head of Payments Business and senior leadership.

Job Specifications
Academic

• University Degree in Business, Commerce, Finance, Economics, Computer Science, or related field.
• MBA or Master's degree in a business field is desirable.
• Customer Growth Management Nano Degree Certification is an added advantage.
• Digital Marketing Nano Degree Certification is desirable.

Work Experience

• At least 8 years of work experience, three of which should have been in a senior commercial management role within a Fintech, Bank, or Telecommunications organisation, with direct experience in Merchant lending, digital credit, or retail financial services growth.

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Job Purpose Statement

NCBA Digital Business manages the MSL portfolio, including M-Shwari and Fuliza. The portfolio brings together consumer credit and savings solutions that support customers’ day-to-day financial needs.

The Growth Lead, Consumer Proposition is a senior commercial role responsible for defining and delivering the growth strategy for the consumer portfolio across lending and savings. The role owns performance outcomes across acquisition, engagement, retention, and monetisation, and provides leadership across cross-functional teams to execute priority initiatives.

The role carries end-to-end commercial accountability for the consumer portfolio, including P&L performance (revenue, costs, and profitability), supported by rigorous budgeting, forecasting, and performance governance. It partners with product, risk, finance, operations, and data leadership to optimise customer experience, portfolio performance, and sustainable returns, and to provide clear performance narratives to senior management.

This role provides strategic leadership and commercial direction across the portfolio, setting priorities, defining measurable success metrics, and ensuring disciplined execution through a clear operating rhythm and governance forums. It is accountable for translating strategy into business cases, initiatives, and delivery roadmaps, and for proactively managing trade-offs to protect customer value, portfolio quality, and profitability.

Job Specifications
Academic

• University Degree in Business, Commerce, Finance, Economics, Computer Science, or related field.
• MBA or Master's degree in a business field is desirable.
• Customer Growth Management Nano Degree Certification is an added advantage.
• Digital Marketing Nano Degree Certification is desirable.

Work Experience

• At least 8 years of work experience, three of which should have been in a senior commercial management role within a Fintech, Bank, or Telecommunications organisation, with direct experience in consumer lending, digital credit, or retail financial services growth.

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Job Purpose Statement

The role of the research analyst is to conduct fundamental and technical analysis of various asset classes and investment products using various available tools.

Additionally, he/she will conduct primary macro-economic research especially as it relates to these asset classes and make recommendations to retail and institutional investors in order to support the investment decision-making process.

Key Accountabilities (Duties and Responsibilities)

Financial 60% 

• Maintain a corporate action diary of quoted and unquoted companies.
• Build and maintain valuation models for listed and unlisted entities. 
• Analyze financial information to produce forecasts of economic and industry conditions for use in making investment decisions. 
• Undertake fundamental analysis on listed equities securities.
• Initiate and maintain fixed income analysis. 
• Maintain ongoing engagement with senior management of listed entities to ensure reports are insightful and current.
• Conduct retail and institutional investor conference calls to discuss/market reports, as a result generate revenue.
• Ensure quality and product acceptability is maintained

Internal business processes 20% 

• Ensure that all research carried out complies with all the relevant internal and external rules, regulations, policies and procedures
• Communicate all relevant and critical information to management in a timely and effective manner and in compliance with the company, NSE & CMA procedures.

Customer 15%

• Ensure that Customer Service Standards are complied with and met at all times.
• Ensure turnaround times for research reports are met. 
• Ensure customer complaints are dealt with expeditiously and conclusively in the first instance. 

Learning and growth 5% 

• Takes responsibility for own training both formal and on the job
• Ensures compliance with the ICIFA annual training requirements
• Achieves at least 40 hours of training annually

Job Specifications

Academic & Professional

• Bachelor’s degree in Business, Finance, Economics, Mathematics or any other relevant degree from a recognized University. 
• CISI II certification. 
• ICIFA associate membership.
• Proficiency in MS Office applications. 
• Knowledgeable in the use of Bloomberg.

Desired work experience: 

• At least 2 years’ experience in the role of a research analyst in investment banking or asset management. 
• Broad knowledge of the Financial Markets