Fresh Jobs at Old Mutual Kenya

JOB PROFILE SUMMARY

Manager Business Process management role is focused on raising the level of efficiency and effectiveness of the implemented process initiatives; to offer specialized services and support in process management and automation with exceptional customer experience, motivate business growth, risk mitigation and cost containment in mind.

 KEY PERFORMANCE INDICATORS (KPIs)

• Compliance of Business Processes to bank policy and regulatory requirements.
• Cost leadership with Business growth focus.
• Process performance and quality of process output.
• Success rate of system changes and process improvement initiatives in delivering business outcomes.
• Customer satisfaction index

KEY RESPONSIBILITIES

• Lead the designing and collaboration with internal stakeholders to track metrics and key performance indicators for each process improvement project.
• Lead the analysis of process improvement projects and initiatives end to end.
• Lead the analysis and development of solutions that facilitate continuous productivity, capacity, and quality improvement across all dimensions within the Bank.
• Manage proactive and consistent research to identify process improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes.
• Manage the creation of business architecture models demonstrating how products, operations and systems interoperate within the organization.
• Deliver analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
• Ensure solutions developed across organization are aligned to Bank’s architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits).
• Provide overall direction, guidance and definition of business architecture to effectively support business strategy.
• Apply and utilize business modelling methods to ensure results-oriented deliverables in a way that can be reconstructed and used as a corporate knowledge resource available to project level initiatives as and decision making.
• Act as a subject matter expert in the development of business architecture framework development, tool suite selection and design and methodology development.
• Partner with IT team in developing an IT framework that aligns with the business plan.
• Function as a liaison to Business and IT partners to gain a broad understanding of industry trends and innovations, and their impact on technology.
• Manage the Business continuity Planning and execution and support enforcement the Branch control environment protocols.
• Lead the effort to work with business leaders to identify business capability needs and prioritization.
• Lead the effort to identify and document capability and initiative needs and strategic prioritization into business architecture deliverables (roadmaps etc.). 
• Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework.
• Manages relationships with business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the Bank. 
• Build and maintain positive working relationships with all levels of staff, External Vendors and serve as resource for BPM related issue resolution.
• Drive customer experience metrics that reduce the effort to receive service from the Bank due to process hurdles.
• Be self-driven and directed. Build own skills in problem solving and effective presentations, communication and writing skills.
• Train, guide and provide leadership, direction to the business team.
• Any other duty provided by line manager.

RELATIONSHIP

Internal

• All Units/Divisions
• Line Managers
• Process and Risk champions

External

• Bank Customers

STAFF SUPERVISION RESPONSIBILITIES

Staff Reporting Directly to the Job Holder

• Analyst – Business Process management
• Manager Account Operations and record management.

Others Reporting Indirectly

• None

MINIMUM QUALIFICATIONS/EXPERIENCE (REQUIRED FOR THE JOB)

• A Business or related degree from a recognized university
• A professional certification in Business Process Models and methodology – Lean Six Sigma, ABPMP
• Project Management Professional certification

Knowledge & Experience

• 8 years of business or process analysis experience
• Experience in Business Process Models
• Experience with MS Office (Word, Excel, and PowerPoint), Visio and Share point.
• Operational Excellence

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED, NOT A REQUIREMENT)

• A Master’s degree in a business-related field
• Risk Management Certification
• LSS Black Belt Certification.

COMPETENCIES REQUIRED

• Excellent interpersonal, communication and negotiation skills
• Excellent writing and presentation skills.
• Knowledge of the bank’s products, services, and policies
• Excellent Customer Experience skills
• Analytical thinking
• Decisiveness & Judgement
• Personal and Team Organization
• Meeting customer needs
• Managing relationships
• Self-development
• Adaptability
• Working with others
• Active listening

go to method of application »

Job Description

To grow and manage SME clients to ensure optimum customer acquisition, loan and cheap deposit growth, retention and income generation. To offer world class relationship management and customer experience to new and existing customers.  

KEY MEASURABLE GOALS

• Growth in number of clients.  
• Growth of cheap and stable deposits.
• Growth in Outstanding SME loan book and maintain quality loan book.
• Growth in non-funded income (transactional income, fees and commissions)
• Cross-selling of Bancassurance products

 KEY RESPONSIBILITIES

• Lead generation and conversion to business (Loans, Fixed Deposits, business accounts etc.)
• To champion SME product in the Branches
• Client retention through world class customer service
• Relationship Management of existing and new SME clients
• Account utilization by all SME clients and on boarding to alternate channels.
• Proper KYC vetting of clients using supporting documents and SME appraisal tools   
• Proper loan appraisals measured by approval success rate 
• Documentation and integrity
• Compliance to Credit Policy, Compliance and audit standards together with company policies and procedures
• Dissemination of information to prospective clients about Faulu
• Products and service awareness
• Ensuring clients understand our operations policy with regard to accessing our services and products
• Periodic SME training to the branch staff to enhance awareness and cross selling
• Ensuring account utilization -all business proceeds to be banked through Faulu
• Relationship management – scheduled and adhoc client visits, calls, etc.
• On time loan repayment and follow ups
• Understanding the underlying causes of default and take remedial actions as per credit policy
• Attain PAR targets
• Networking with SME Business Forums, events, etc.
• Stakeholder relationship management; local administration, dealers, etc.
• Monitor, on a continuous basis, all transitions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Obtain, verify and maintain proper identification of customers wishing to make transactions whether directly or through proxy.
• Adhere to all the due diligence measures when conducting transactions as enshrined in the Bank's AML, KYC & CFT policies, procedures and guidelines

PERSON SPECIFICATION

Education

• Bachelor’s degree in a Business-related field

Desirable

• Diploma in sales and marketing

Knowledge and Skills

• SME Credit analysis, credit management and marketing/Relationship Management

Experience

• At least 2-year related experience.

Personal Attributes

• Good communication and interpersonal skills.
• Excellent problem solving and decision-making skills.
• Team player and quick thinker

Physical demands

• Constant travel

go to method of application »

Job Description

Reporting to the Branch Manager, the incumbent will assist in responding to quotation requests, developing prospects into new business, recruiting intermediaries, and aggressive market engagements. 

KEY TASKS AND RESPONSIBILITIES

• Management of the Distribution Channels to ensure; 
  • Increase in the number of distribution channel partners 
  • Attain product revenue targets 
  • Ensure profitability of the relevant product at appropriate cost levels
• Ensure effective internal controls, policies, and procedures are in place
• Establish and cultivate relationships with intermediaries and clients.
• Managing an efficient sales cycle (sales pipeline) 
• Ensure that proper management of accurate, quality, and timely business reports 
• Coordinate issuance of renewal notices and follow-up of clients to ensure retention
• Monitor cash & carry policy to ensure that all premiums are paid upfront
• Manage IPF business in liaison with the finance team
• Manage and attend Client, Intermediary, and Branch meetings 
• Resolve client inquiries, ensure timely completion of investigations/resolution
• Maintain effective business relationships to ensure effective delivery of service

SKILLS AND COMPETENCIES

• Entrepreneurial Spirit 
• Market Awareness 
• Ownership & Commitment 
• Customer Focus
• Excellent communication & interpersonal skills.  
• Time management & Negotiation skills 
• Business Planning & Implementation
• Passionate and results-driven.
• Able to work with minimum supervision

KNOWLEDGE & EXPERIENCE 

• Technical Knowledge
• At least 3 years’ experience

QUALIFICATIONS 

• A business-related degree from a recognized university 
• Professional insurance certificates/ diplomas/ advanced diploma