Fresh Jobs at TakaTaka Solutions Limited

Job Description:

• Assist with maintaining the onboarding trackers (CLM/ Overall Client Training/New & Sensitive Client Group/TTS Contracts)
• Send  welcome packs and  emails.
• Post new and sensitive clients daily in the New & Sensitive Client Group
• Call new clients after first collection. 
• Conduct first collection survey 2 weeks after first collection.
• Support in physical or online induction training for new clients.
• Help process and track client requests for compost, gate signs, bins, certificates, and other related items.
• Assist in receiving and responding to queries from clients through Whatsapp. 
• Support customer satisfaction surveys, courtesy calls, and client visits. 
• Download calls report and call back missed calls from the previous day.   
• Support outbound communication via calls or emails to communicate information to clients.
• Assist in communicating Delays and Missed Collections daily.  
• Ensure all queries raised are logged in trackers where appropriate (Complaint tracker).  
• Assist in outdoor events when requested.
• Handle assigned client accounts and act as the client\\\'s account manager.
• Support in maintaining Contract Database: Ensure all client contracts are filed
• Support the monitoring and reporting of service delivery issues and client concerns. 
• Help with receiving, acknowledging, and logging in termination requests on cancelled contracts whatsapp group and sheet.
• Take on additional tasks and projects that contribute to personal learning and team objectives as requested.

Minimum Qualifications:

• Degree or Diploma in business studies, communication, public relations or relevant field
• Previous customer care experience is an added advantage.

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Job Description:

• Lead and instruct the sorting team across baling, sorting, and equipment.
• Enforce and promote a culture of safety; ensure all staff wear full PPE at all times. 
• Ensure all equipment is cleaned before and after each shift (conveyors, forklifts, wheel loaders, sorting spaces, bale storage). 
• Investigate and report accidents or incidents promptly; implement corrective actions. 
• Ensure proper housekeeping around the respective sorting area.
• Communicate daily equipment priorities to forklift and wheel loader operators; coordinate scheduling of forklifts and wheel loaders to support sorting and baling. 
• Coordinate with Logistics to plan tipper trips for Grade IV, Residual, and Grade A clearance. 
• Approve inflow — plan and confirm trucks delivering waste from camps or external transporters. 
• Coordinate construction/repair needs at the MRF with the Construction Supervisor; communicate conveyor and baler maintenance needs to the Maintenance team. 
• Authorise material issuance from the store (fuel, straps) by signing the authorisation book; identify and dispatch baling straps (sorted for reuse) to onsite. 
• Conduct regular stock checks with Stores on all MRF consumables: maintenance materials, dabras, baler straps (blue baler), and cleaning supplies; raise procurement requests with Plant Manager / Procurement when stock is low. 
• Follow up with Logistics to ensure purchased consumables are delivered on site on time and in the correct quantities; maintain a running record of consumables usage to inform future procurement. 
• Supervise and coordinate loading of recyclable fractions onto client trucks; update the Sales Tracker after every dispatch (fraction, bale count, weight, date). 
• Reconcile invoices with the Accounts team for sold fractions; make petty cash requisitions for sorting-related operational activities. 
• Conduct regular safety meetings and training sessions for sorting staff; support triage and general SOP training. 
• Confirm and verify casual attendance before payment; update weekly casual targets (baling/sorting) on the Casual Tracker; send bonus reminder emails to Finance, HR, and the Plant Manager. 
• Verify all MRF Data team entries: Inflow, Outflow, Pig Food Sales, Total Sorted, Total Baled; contribute to weekly OKR reports. 
• Assist in planning preventive and scheduled maintenance; ensure equipment checklists are up to date and worn-out spares are flagged within 48 hours. 
• Participate in disciplinary hearings involving MRF staff; provide input on leave approvals based on operational requirements.

Minimum Requirements:

• Education - Diploma / Degree in any related field. Minimum KCSE Grade B.
• Experience - Proven experience team leading or supervising a production team. Proficiency in Google Sheets / Microsoft Office. 
• Business Understanding - Manpower utilisation; material composition — ability to identify and separate recyclable from non-recyclable waste. 
• Key Skills - Leadership | Problem-Solving | Data Entry & Interpretation | Material Knowledge | Communication | Physical Stamina