Fresh Jobs at Tropical Heat

Role overview

• The Head of Sales will lead and drive the commercial agenda across East Africa, with ownership of revenue growth, market share, distribution expansion, and sales team capability. This is a hands-on leadership role with a strong focus on execution, numbers, and routes to market across all channels.

Key responsibilities

• Own and deliver the East Africa sales strategy with a strong emphasis on execution, scale, and sustainable growth
• Lead, coach, and manage Sales Managers across markets, building a high-performance, accountable sales culture
• Drive revenue growth, market share gains, and numerical distribution across all channels
• Route-to-market execution and optimisation across modern trade, general trade and institutions
• Translate commercial strategy into clear, actionable plans with measurable targets at every level
• Work closely with Trade Marketing, Marketing, Finance, Logistics and Operations to ensure strong in-market execution
• Build strong relationships with key customers, distributors, and strategic partners
• Lead forecasting, budgeting, and sales performance reviews with a strong grip on numbers and discipline
• Recruit, develop, and retain top sales talent, with a strong focus on coaching and succession planning
• Actively contribute as a member of the leadership team, shaping broader business strategy and decisions

Requirements

• Do you have 10 or more years’ experience in FMCG sales?
• Have you led sales across multiple channels (e.g. modern trade, general trade, distributors, HORECA, key accounts, or exports)?
• How strong is your experience in designing or optimising route-to-market and distribution models?
• How strong is your track record in driving market share growth in competitive FMCG categories?
• How comfortable are you leading sales using numbers, forecasts, KPIs, and performance dashboards?

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Job Purpose

• The Export Sales Admin Coordinator provides administrative and operational support to the export sales team, ensuring that customer orders, export documentation, shipping arrangements, invoicing, and sales records are processed accurately and on time.
• The role acts as a key link between customers, the sales team, logistics, finance, production, and external shipping partners to ensure smooth and efficient execution of export orders.

Key Responsibilities

Export Sales Administration

• Coordinate and process export customer orders from receipt through to shipment.
• Prepare and maintain sales orders, proforma invoices, commercial invoices, packing lists, and other relevant documentation.
• Ensure customer orders are accurately captured in the system and updated throughout the order cycle.
• Monitor order status and proactively follow up on pending actions.
• Maintain accurate and up-to-date customer and sales records.

Customer & Sales Support

• Serve as a point of contact for customers regarding order status, documentation, delivery schedules, and routine queries.
• Respond to customer enquiries promptly and professionally.
• Coordinate with sales representatives to ensure customer requirements are clearly communicated and fulfilled.
• Follow up on quotations, purchase orders, approvals, and other outstanding customer requirements.
• Maintain professional relationships with international customers and business partners.

Export & Shipping Coordination

• Coordinate with logistics, freight forwarders, shipping lines, transporters, and clearing agents to facilitate timely shipments.
• Prepare and submit required export documentation.
• Track shipments and provide customers and the sales team with updates on shipment status.
• Verify shipping details, quantities, destinations, and delivery requirements before dispatch.
• Assist in resolving shipment delays, documentation discrepancies, and other export-related issues.

Documentation & Compliance

• Ensure export documentation is complete, accurate, and submitted within required timelines.
• Maintain organized electronic and physical records of export transactions.
• Ensure documentation complies with company procedures and applicable export requirements.
• Coordinate with relevant internal departments where additional certificates, permits, or documentation are required.

Invoicing & Financial Administration

• Coordinate with Finance to ensure timely and accurate invoicing of export orders.
• Follow up on customer payments and outstanding balances where required.
• Verify pricing, quantities, currency, discounts, freight charges, and other commercial details against approved orders.
• Assist with reconciliation of sales and shipment records.

Reporting & Data Management

• Prepare regular export sales and order status reports.
• Maintain accurate sales databases and customer records.
• Track key information including orders, shipments, sales values, pending payments, and delivery status.
• Provide timely reports and information to management to support decision-making.
• Identify discrepancies and escalate issues promptly.

Qualifications & Experience

• Bachelor's degree in Business Administration, International Business, Supply Chain, Sales, Logistics, or a related field.
• 2–4 years of experience in export sales, logistics coordination, customer service, or a related role.
• Experience working with international customers and export documentation is highly desirable.
• Experience with CRM systems or sales/order management platforms.
• Good understanding of export and shipping processes is an advantage.
• Strong administrative and organizational skills.
• Excellent attention to detail and accuracy.
• Ability to work effectively with sales, finance, logistics, production, and external partners.
• Ability to work independently while maintaining strong teamwork.
• Professional and confident communication with international customers.
• Ability to work under pressure and meet deadlines.

Requirements

• Do you have a Bachelor's degree in Business Administration, International Business, Supply Chain, Sales, Logistics, or a related field?
• Do you have at least 2–4 years of experience in export sales, logistics coordination, customer service, or a related role?
• Do have experience working with international customers and export documentation?