Fresh Jobs at Username Investment Limited

Overall Job Description

To oversee and manage the preparation of accounting records and reports to ensure the provision of timely and accurate financial information in accordance with prescribed financial policies, standards and taxation requirements. Developing and introducing systems and procedures that will enable the company to meet the reporting, budgeting and budget control requirements. Preparing and maintaining accurate, timely, complete and reliable periodical financial reports and ensure that all financial transactions comply with set company policies and procedures.

Principle Duties and Responsibilities

1.   Financial Reporting ·

• Consistently analyze financial data for purposes of timely monitoring of progress/performance, financial outlook, projection and forecasting.
• Preparation of project-specific financial reports and statement of expenditure. Tax management ensuring compliance, timely filling and payment of statutory deductions
• Prepare/perform financial analysis for all company projects.
• Support the Directors to identify and address issues and trends in accounting and finances.

2.   Budget Management and Controls

• Preparation of budgets and performing detailed well-explained variance analysis. Manage the annual budget process, providing guidance and support to Directors and other team members where needed.
• Maintain internal control and safeguards for receipt of revenue, costs and project budgets and actual expenses.
• Document budget management and control procedures and recommend process improvements.
• Monitor investment portfolio as appropriate and bank balance positions during the year
• Manage organizational cash flow forecasting in partnership with Directors.

3.   Financial Systems and Controls

• Ensure compliance by staff regarding the use and application of internal financial systems and controls.
• Take lead in undertaking Internal audit.
• Facilitate and support external audit sanctioned by the Board of Directors. Enforce project-related financial controls.
• Manage creditors/debtors and staff advance accounts.
• Thorough audit of all transactions, ensure appropriate purchase order matching, credit terms and adherence to appropriate authorization and budget confirmation and clearance.
• Approve bank payments and receipts ensuring all cash inflows and outflows are properly recorded and bank accounts are reconciled at the end of each month.
• Ensure that complete documentation and audit trails for each transaction are maintained, filled and easily retrieved.
• Ensure that financial statements are accurate and that they reflect the position of the organization, and that documentation is complete and ready for audit.
• Ensure continuous automation of accounting procedures and full utilization of the accounting software.
• Create and maintain finance manuals and other working documents as needed to ensure staff adherence to recommended practices and procedures.

4.   People Management and Coordination

• Supervise and oversee junior accounting staff by providing instruction and guidance on daily work responsibilities and application of financial procedures.
• Manage and motivate Finance Department staff to ensure the department meets its obligations and goals.
• Coordinate with other Managers and serve the Board of Directors.

5.   Other Projects

• Support organizational strategic and annual planning, and participate in a variety of special projects, reporting and initiatives as required.
• Perform any other duties assigned by the directors.

Key Competencies

• Demonstrated leadership skills and ability to taking independent charge of Finance Section functions
• Ability to act as a team player who coach, support and train staff and colleagues Well-developed written and oral communication skills. Able to communicate clearly and sensitively with internal and external stakeholders as a confident representative of Username Investment Limited.
• Works with trustworthiness and integrity and has a clear commitment to Username’s core values and principles.
• Awareness and sensitivity of self and others. Well planned and organized.
• Capacity for taking initiative and making decisions, with competent analytical and problem-solving skills.

Knowledge & Experience

• Bachelor's Degree in Finance, Accounting or related field required, a Master’s degree will be an added advantage.
• CPAK / ACCA qualifications in good standing and a member of professional body Competence in the use of varied accounting systems with knowledge in SAGE Evolution accounting system is an added advantage.
• 3 years working experience with at least 2 years in a Finance Management position. Thorough understanding of International Financial Reporting Standards and various regional statutory requirements and their application
• Proficiency in Microsoft Office (Excel, MS Word, PowerPoint mandatory) Expertise in strategic management, project planning and budgeting, implementation as well as monitoring and evaluation.

Responsibility:

This role reports to the Head of Finance & Customer Experience This role has a team of direct reports

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Job Description

• Username Investment Limited is a leading Kenyan based real-estate development and Investment Company. At Username, we desire to provide the current and upcoming generations with a place they can call home.  The Customer Experience and Conveyance Executive will provide a valuable link between Username and its customers in reference to the various products and services offered by the company.

Principle Duties and Responsibilities

• Conduct regular customer service process reviews and audits to ensure gaps and risks are managed, procedures followed and improvements are effected.
• Liaise with the Sales and Accounts teams to come up with a good CRM system and audit its usage.
• Handle and/or escalate accordingly the enquiries that come through customer service contact channels (email/telephone).
• Obtain customer testimonials.
• Prepare customer service reports by collecting, analyzing, and summarizing data and trends.
• Organize for customer service training to staff directly engaging the customers on the various and relevant topics on handling clients.
• Ensuring all relevant communications, records and data are updated and properly stored.
•  Identify customer touchpoints and develop and implement innovative means to serve customers better throughout the customer lifecycle in conjunction with the other teams.
• Come up with ways, criteria and metrics to appreciate customers who bring a lot of business to the company.
• Liaise and communicate with the customers who win gifts, vouchers or raffles from the company.
• Maintain hard and soft copies of clients’ offer letters.
• Handle Front office roles in the absence of the Front office Executive when requested by management.
• Identify and assess customers’ needs to achieve satisfaction.
• Check on the quality of service offered to the customers by randomly contacting the clients engaged by the sales team and getting their feedback as well as compiling the quality reports.
• Conduct weekly site visits checks by randomly contacting the clients who attend and generate reports on the same.
• Handle product recalls (refund requests) and attempt to persuade customers to reconsider cancellation and find out the reasons behind the decision for future improvement.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and prepare incidents reports.
• Responsible for compiling and generating reports as they relate to customer service surveys.
• Collect and collate customer feedback and developing actionable changes/improvements.
• Communicating to the customers when their titles have been processed and are ready for collection.
• Assist in implementing major customer service projects or initiatives.
• Ensure all the required signage is present in the completion documents i.e. by the client and the company directors before and after the documents are taken to the lands office.
• Capture client’s information in the database i.e names, ID, KRA PIN, age, gender etc from transfer documents.
• Centralized Management of titles in the town office. This includes storage, receiving and issuing.
• Perform other roles as required as part of the customer service team.
• Handling the title transfer of title process in liaison with key stakeholders in the process.

Key Performance Indicators

• Ensure overall Customer Satisfaction
• Monitor overall customer acquisition rate
• Timely Complaint Escalation rate
• Product Knowledge
• Promotion of Customer awareness
• Accuracy in data entry.
• Verification of client documents
• Preparation and sharing of accurate reports

Requirements for the Customer Experience & Conveyance Executive Job

• A Bachelor’s degree in any related field is required, an additional diploma in law would be an added advantage.
• 2 to 3 Years’ experience in Customer Service or Client relations roles.
• Demonstrated ability to manage multiple tasks and compile  customer service reports
• Strong analytical, communication and interpersonal skills
• Highly driven with enthusiasm to maintain exceptional customer service and to cope with irate clients.
• Proficiency in computer skills MS Word, Excel, Outlook, Access and CRM database.
• Good  attention to detail, organized, efficient and decisive.
• High degree of accuracy when handling customer details.
• Ability to work independently and as part of a team.