Fresh Roles at Pezesha

About the role:

We are looking for Software developer Interns to join our rockstar tech team in supporting different teams in the day to day operations by; 

• Transform technical designs and notes into secure code building applications, APIs and integrations into and out of our platforms. 
• Collaborate with our existing team in implementing and managing our end to end credit & data platforms. 
• Be a primary line of support for technical solutions issues 
• Documentation of tech processes. 
• Quality assurance and testing 
• Collaborate with data and operations teams in ensuring our customer needs are met 
• Technical training to teams and partners

Required Skills and Experience 

• Enthusiasm for technology and a strong willingness to learn and grow as a developer. 
• Pursuing or recently graduated with a degree in Computer Science, Software Engineering, BBIT or a related field. 
• Basic understanding of object-oriented programming concepts and familiarity with at least one programming language (e.g., PHP, Java, Go, etc.). 
• Knowledge or exposure to backend development frameworks such as Laravel, Spring Boot, or Gin(Golang) will be a plus, but not mandatory. 
•  Solid problem-solving skills and the ability to think analytically. 
• A positive attitude, strong work ethic, and a collaborative mindset to thrive in a team-based environment. 
• Excellent communication skills and a keenness to actively participate in discussions. 

Qualifications 

• Integrity- upholds high degree of honesty and values to be trusted with high value transactions processing and support 
• Leader - Take ownership and responsibility of tasks 
• Detailed - Think through the proposed design (solution) approach and documentation before coding 
• Disciplined - Estimate and communicate the duration of time to complete tasks 
• Agile - Move quickly and easily to resolve issues. Look at short-term approaches that satisfy immediate needs and plan for long term approaches that are more robust 
•  Humble - Willing to listen and learn 

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Role Purpose

• The QA Engineer Intern will support Pezesha’s Product and Technology teams in ensuring the quality, reliability, and usability of internal and customer-facing platforms, including the LMS, Marketplace App, Agent App, APIs, and partner integrations.
• This role is designed as a learning and hands-on quality assurance position, where the intern will assist in test case preparation, manual testing, bug reporting, regression testing, UAT support, and QA documentation under the guidance of the Product & QA Coordinator, Tech Lead, and Senior Tech Lead.

Key Responsibilities

Test Case Preparation & Execution

• Assist in preparing test cases based on product requirements, user stories, and acceptance criteria.
• Execute manual tests for web, mobile, backend, and internal system features.
• Support functional, regression, smoke, and sanity testing before releases.
• Validate that developed features meet documented requirements.

Bug Identification & Reporting

• Identify and document bugs, defects, and system issues during testing.
• Log bugs clearly in approved tools such as ClickUp, Jira, Freshdesk, or other internal tracking systems.
• Provide screenshots, screen recordings, steps to reproduce, expected results, and actual results.
• Follow up on assigned defects and support retesting after fixes are deployed.

User Acceptance Testing Support

• Support Product Leads during UAT activities for sprint deliverables.
• Help validate user flows against acceptance criteria.
• Assist in collecting and documenting feedback from users and internal stakeholders.
• Ensure UAT evidence is properly captured and stored.

Regression Testing & Release Support

• Assist in regression testing before production deployments.
• Support release readiness checks by validating key product flows.
• Help confirm that previous functionality has not been affected by new changes.
• Support post-release validation and issue monitoring.

Product & Engineering Collaboration

• Work closely with Product Leads, Developers, Tech Leads, and the Senior Tech Lead during sprint cycles.
• Participate in sprint planning, grooming, demos, and retrospectives where required.
• Support clarification of defects and testing outcomes with developers.
• Escalate blockers, risks, and recurring issues to the QA Engineer or Tech Lead.

QA Documentation & Reporting

• Maintain updated test cases, test results, and QA evidence.

• Assist in preparing QA reports showing testing progress, defect status, and release readiness.

• Document common user issues, system gaps, and product improvement opportunities.

• Support knowledge sharing and documentation for tested features.

Continuous Learning & Improvement

• Learn QA best practices, Agile delivery, product testing, API testing, and fintech platform workflows.
• Support improvement of QA templates, testing checklists, and quality processes.
• Contribute ideas to improve product usability, customer experience, and testing efficiency.

Qualifications & Experience

• Bachelor’s degree or Diploma in Computer Science, Information Technology, Software Engineering, Information Systems, or a related field.
• Recent graduates and final-year students are encouraged to apply.
• Basic understanding of software testing, QA processes, and Agile/Scrum methodologies.
• Familiarity with web and mobile application testing is an added advantage.
• Exposure to tools such as Jira, ClickUp, Freshdesk, Postman, or similar platforms is preferred.
• Strong analytical, problem-solving, communication, and documentation skills.
• High attention to detail and willingness to learn fintech products, APIs, and digital lending workflows.
• Previous internship, academic project, or hands-on experience in QA/testing is an added advantage but not mandatory.

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Role Overview

• The People & Culture Coordinator plays a central role in supporting both the execution of people operations and the overall employee experience across the Company.
• The role sits at the intersection of HR, Legal, and Finance, ensuring that core people processes are aligned, accurate, and delivered in a timely manner. At the same time, it contributes to shaping a positive, well-coordinated, and engaging work environment by supporting communication, team interactions, and culture initiatives.
• This role requires strong attention to detail, ownership of tasks end-to-end, and the ability to work across teams to close the loop on key people-related processes, while fostering clarity, consistency, and a people-centered approach across the Company.

Key Responsibilities

Employee Lifecycle Management

• Coordinate end-to-end onboarding and offboarding processes, ensuring all documentation, approvals, and system setups are completed in a timely manner
• Facilitate employee setup and exit processes across internal systems 
• Maintain accurate, complete, and up-to-date employee records and documentation across systems and trackers
• Track probation timelines and support employee confirmation processes
• Ensure a smooth and consistent employee experience across all stages of the employee lifecycle

Contracting & HR Coordination 

• Collaborate with Legal to facilitate timely preparation and issuance of employee contracts (new hires, renewals, amendments)
• Ensure all contract details are aligned with internal approvals, budgets, and organizational policies before sharing with employees
• Maintain visibility on contract timelines, proactively tracking expirations, renewals, and amendments
• Coordinate follow-ups with stakeholders to ensure timely turnaround of contracts
• Maintain accurate documentation and records of all contractual changes for audit and compliance purposes

Payroll & Benefits Coordination

• Prepare and validate payroll inputs in collaboration with Finance, ensuring accuracy and completeness of employee data prior to payroll processing
• Maintain and regularly update employee benefits records, including medical cover and pension membership lists, ensuring all additions, removals, and changes are accurately captured
• Coordinate medical cover and pension updates with providers, ensuring member lists are current and aligned with employee data
• Serve as a point of contact for employee queries related to payroll inputs, benefits, statutory deductions, and insurance, ensuring timely resolution

Performance Management & KPI Coordination

• Coordinate end-to-end performance management cycles, including goal setting, check-ins, reviews, and confirmations
• Track completion and ensure alignment of KPIs to roles, departmental objectives, and organizational priorities
• Support managers and employees with timelines, guidance, and process clarity throughout the review cycle
• Monitor performance data and flag gaps, inconsistencies, or misalignments for review and action
• Support follow-through on performance-related actions, including confirmations and development needs

Talent Management & Development

• Support the coordination and implementation of talent management initiatives aligned to Companyal priorities and growth plan
• Coordinate end-to-end recruitment processes for designated roles, ensuring timely and well-aligned hiring decisions
• Contribute to strengthening the Company’s employer brand through candidate experience and engagement
• Support onboarding and integration of new hires to ensure a smooth and consistent employee experience
• Assist in identifying development needs across teams and coordinating relevant learning or training initiatives where applicable
• Support succession planning efforts by working closely with the CEO and leadership team to identify critical roles, potential risks, and development actions
• Maintain basic succession tracking (e.g., key roles, coverage, readiness) and support follow-through on agreed actions

HR Systems, Data & Reporting

• Maintain accurate and up-to-date HR data across systems (HRIS, Google Workspace, Slack), ensuring data integrity and consistency
• Reconcile staff records across systems to ensure alignment (active vs inactive staff, changes, updates)
• Generate and share regular HR reports (e.g., headcount, contracts, leave, performance tracking) to support operational and leadership needs
• Support preparation of people-related insights and reports for leadership to inform decision-making
• Identify data gaps and support continuous improvement of HR systems, reporting, and processes

Compliance, Policies & Process Ownership

• Support implementation and communication of HR policies, ensuring clarity and understanding across teams
• Ensure people processes are aligned with internal policies and applicable labor requirements
• Maintain complete, accurate, and audit-ready HR documentation (contracts, onboarding records, policy sign-offs)
• Support audit readiness and coordinate documentation required for internal and external reviews
• Identify process gaps and recommend practical improvements to strengthen consistency and compliance

Employee Experience & Culture

• Act as a point of contact for employee queries, ensuring timely and supportive resolution
• Support implementation of employee engagement and culture initiatives aligned with organizational priorities
• Coordinate internal activities, team check-ins, and culture moments to foster a positive work environment
• Design, coordinate, and track employee feedback mechanisms (e.g., pulse surveys, check-ins)
• Analyze feedback, identify key themes, and share insights to inform improvements in employee experience
• Promote consistency, clarity, and transparency in people-related communication across the organization

Document Management & Records Control

• Maintain and organize employee records across HRMIS and Google Drive, ensuring accuracy, completeness, and easy retrieval
• Ensure all employee documentation (e.g., contracts, onboarding records, policy acknowledgements) is properly filed, up to date, and consistently stored across systems
• Maintain alignment between HRMIS data and supporting documentation stored in Google Drive
• Support version control and proper organization of HR templates, policies, and standard documents within shared drives
• Ensure all records are audit-ready and compliant with internal documentation and record-keeping standards
• Uphold data privacy and confidentiality by ensuring secure handling and controlled access to sensitive employee information

Executive & Leadership Support

• Support the CEO in preparation for leadership meetings, bi-weekly company meetings and town halls
• Coordinate and consolidate people-related inputs, materials, and updates for leadership discussions
• Prepare and share people-related reports and insights to inform decision-making
• Track, document, and follow up on key action items arising from leadership and team meetings
• Support the communication of key people updates and initiatives across the organization, ensuring clarity and consistency

​​​​​​​Key Requirements

Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field
• 3–5 years’ experience in HR Operations or People Operations & Culture roles
• Experience coordinating across functions (HR, Legal, Finance)

Desired Skills

• Strong ability to engage and work effectively with individuals across diverse teams, fostering collaboration and trust
• Ability to translate people data and insights into practical actions that support decision-making and process improvements
• Exceptional Company and coordination skills, with the ability to manage multiple priorities across functions
• High attention to detail and accuracy, particularly in documentation, payroll inputs, and data management
• Strong time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to interact professionally at all levels
• Problem-solving mindset, with the ability to identify gaps and follow through to resolution
• Strong stakeholder management skills to ensure alignment and smooth execution across teams
• Comfort working with HR systems and maintaining clean, reliable data
• Adaptability and flexibility in navigating evolving processes and Companyal needs

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Business Development & Revenue Growth

• Drive lead generation, partner acquisition, and onboarding across target markets.
• Execute quarterly commercial strategies and consistently meet or exceed sales targets.
• Own the full sales lifecycle: prospecting, pitching, negotiation, onboarding, integration, and post-launch tracking.
• Build and manage a strong, data-driven sales pipeline using CRM tools.

Partner & Account Management

• Develop and maintain strong relationships with key decision-makers (e.g., Risk Officers, Product Heads).
• Drive retention and revenue growth within existing accounts through upselling and optimization.
• Ensure high partner satisfaction, product adoption, and long-term engagement.

Product Knowledge & Market Engagement

• Build deep expertise across all Patascore products to support effective positioning and cross-selling.
• Lead and support product demos, client presentations, and stakeholder engagements.
• Represent Patascore at industry events, forums, and networking opportunities.
• Conduct market research and competitor analysis to inform strategy, pricing, and product development.

Cross-Functional Collaboration

• Collaborate closely with Product, Data Science, Operations, and Marketing teams to deliver tailored partner solutions.
• Provide structured feedback from clients to inform product roadmap and enhancements.

Required Qualifications & Skills

Experience & Education

• Minimum 3 years’ experience in Business Development, Sales, or Partnerships within fintech, credit, or financial services.
• Bachelor’s degree in Business, Finance, Economics, or a related field.

Core Skills & Competencies

• Strong B2B sales, negotiation, and closing skills.
• Excellent communication and presentation skills (including executive-level engagement).
• Strong analytical mindset with attention to detail.
• Proficiency in CRM tools and Microsoft Office (Excel, PowerPoint).

Key Competencies for Success

• Technical Aptitude: Understanding of credit risk, data-driven decisioning tools, and SaaS/LaaS models.
• Domain Knowledge: Familiarity with digital lending, merchant financing, and credit scoring ecosystems.
• Relationship Management: Ability to build and sustain relationships with senior stakeholders.
• Execution Focus: Highly proactive, results-driven, and comfortable working in a fast-paced environment.

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Location: Kenya (with oversight of Uganda portfolio)

Credit Process Development

• Improve, standardize, and document all credit and collections processes to ensure consistency, transparency, and accessibility.
• Implement recommendations from gap analysis to enhance portfolio quality.
• Provide structured feedback to Product, Tech, and Data teams to improve processes, customer experience, and repayment behavior.
• Ensure full compliance with CBK regulations (under DCP license) and data protection laws.
• Review and refine collections dashboards to improve usability and effectiveness.
• Ensure alignment of collections operations with internal credit policies and regulatory requirements.

Strategy & Portfolio Performance

• Design and implement effective, data-driven collections strategies aligned with portfolio goals.
• Participate in Credit Committee meetings, providing insights and strategic recommendations.
• Deliver weekly performance insights to support portfolio health and early risk detection.
• Contribute to board presentations, highlighting performance and strategy.

Capacity Building & Team Leadership

• Develop training materials and continuously upskill the credit and collections teams.
• Work closely with the Collections Team Lead to monitor and improve productivity.
• Recommend and implement tools to automate processes and improve efficiency.
• Design and implement incentive and commission structures to drive performance.
• Ensure strategic allocation of accounts based on collector strengths.
• Conduct weekly 1:1 performance reviews with team leads.

External Debt Collector (EDC) Management

• Conduct regular audits of EDC performance in Kenya and guide replication in Uganda.
• Establish clear workflows, communication channels, and accountability metrics for EDCs.
• Monitor EDC performance weekly and drive continuous improvement.

Uganda Market Support

• Hold weekly performance and strategy reviews with Uganda stakeholders.
• Support decision-making and escalate key risks to the Credit Committee.
• Monitor and report on Uganda portfolio health and recovery performance.

Cross-Department Collaboration

• Finance: Collaborate on risk identification and recovery planning.
• Uganda Team: Address productivity challenges and ensure role clarity.
• Data Team: Drive data experiments, track outcomes, and translate insights into action.

Reporting & Analytics

• Prepare and submit weekly reports on collections and portfolio performance.
• Track and ensure completion of action items from management discussions.
• Share performance insights and recognize top-performing team members.

Deliverables

• Updated and strengthened collections policy documentation.
• Cash flow monitoring and at-risk borrower reporting.
• Implementation of an automated collections platform integrated with LMS.
• Customer support escalation framework aligned with collections.
• Completed training materials and fully trained teams.
• Clearly defined and tracked collections KPIs.

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Position Summary

• We are seeking a proactive and detail-oriented Partnerships & Projects Coordinator to support B2B partnerships, business development initiatives, partner relationship management, and strategic growth projects.
• The role will assist commercial teams in lead generation, project coordination, partner onboarding, and company events while supporting ongoing growth initiatives and retention efforts. The ideal candidate has strong organizational skills, excellent communication abilities, and thrives in a fast-paced startup environment.

Primary Responsibilities

• Support commercial teams in lead generation, acquisition, and onboarding of new B2B partners
• Support partner operations and coordinate timely follow-ups to ensure smooth communication and execution of activities.
• Assist in managing the B2B sales process including partner discovery calls, coordinating product demos, and supporting onboarding activities
• Support product awareness initiatives across Pezesha’s B2B business lines through LinkedIn content and targeted outreach
• Maintain and update competitive analysis reports aligned with business objectives and market trends
• Support the CEO and commercial team with discovery calls, follow-up actions, and coordination for strategic events
• Collaborate with the commercial team to help track and optimize the sales funnel
• Assist in planning and coordinating strategic events, immersions, Financial Literacy initiatives, and CSR partnerships
• Support preparation of quarterly and annual impact reports
• Coordinate the monthly partner newsletter reporting
• Provide project coordination support for strategic company initiatives and rollout plans
• Ensure proper and detailed documentation and structured folder management across all projects to support transparency, tracking, and team collaboration.

Qualifications

• Bachelor’s Degree in Business, Project Management, Marketing Operations, or related field
• 3+ years’ experience in B2B business development, partnerships support, or project coordination role
• Strong organizational and communication skills
• Critical thinking and ability to prioritize across multiple tasks
• Experience in fintech or East African banking industry is an added advantage
• Ability to work independently and manage multiple responsibilities
• Comfortable working in a fast-growing startup environment

Work Environment

• Fast-growing startup environment
• Cross-functional and multicultural team collaboration
• Opportunity to learn across commercial, partnerships, and strategic projects