Job Openings at Sheer Logic

ROLE OVERVIEW

• To manage the assigned FTTH projects to achieve project delivery through enhanced value and benefit realization in line with the approved time, cost and quality project baselines and overall company objectives. The job is guided a professional methodology based on the PMBOK (Project Management Body of Knowledge). PMBOK describes project management best practices that are applicable to most projects executed in the following four phases – Initiation, Planning, Execution and Control and Closure.

KEY RESPONSIBILITIES

• Liaise with Planning and retail team to manage the FTTH projects plans as per designs hence scheduling, identification of risks, contingency plans, and allocation of available resources
• Develop project plans for implementation of new or existing projects
• Demonstrate practical working knowledge on established project and implementation methodology used – PIP
• Formulate and manage a detail stakeholder and project communication plan
• Identify stakeholders and determine levels of influence on achievement of project outcomes and have an initiation planning session to confirm high-level project plan/schedule/charters.
• Facilitator and moderator of project meetings with stakeholders involved at every stage of the project to ensure ongoing tasks risks and challenges are monitored and mitigated accordingly with team involvement.
• Liaise with procurement department pro-actively to take into consideration lead times for delivery of equipment and materials for use in the projects assigned.
• Analyze project plan vulnerabilities and develop solutions to overcome shortfalls against established plans through regular review of potential and known risks with the development and deployment of the corrective mitigation.
• Manage delivery teams to analyses, rationalize, and integrate the requirements of all project outcomes to determine agreed, achievable project objectives
• Manage the internal working environment with the various departments i.e., planning, legal, commercial finance, procurement and the external environment like Local communities, property owners, suppliers etc. to ensure that the necessary project control mechanisms are implemented and manage all project changes with impact assessments and alignment to the revenues schedule.
• Manage detail project scope, time, cost, quality, human resources, procurement, risk, and communications with the necessary corrective actions.
• Manage sub-contractor/vendor/Internal team deliverables to contract.
• Liaise with Planning and pre-sales team manage the projects plan as per solution designs hence scheduling, identification of risks, contingency plans, and allocation of available resources
• Develop project plans for implementation of new or existing fiber projects
• Demonstrate practical working knowledge on established project and implementation methodology used – PIP
• Formulate and manage a detail stakeholder and project communication plan
• Identify stakeholders and determine levels of influence on achievement of project outcomes and have an initiation planning session to confirm high-level project plan/schedule/charters.
• Serve as facilitator during implementation process and follow through to ensure ongoing tasks are as per the project plan.
• Liaise with procurement department and fiber subcontractor to make sure Fiber Optics accessories are available on a weekly basis and manage the procurement requests pro- actively to take into consideration lead times for delivery of equipment, fibre and accessories
• Analyze project plan vulnerabilities and develop solutions to overcome shortfalls against established plans through regular review of potential and existing risks with the development and deployment of the corrective mitigation
• Manage delivery teams to analyze, rationalize and integrate the requirements of all project outcomes to determine agreed, achievable project objectives
• Manage the internal working environment with the various departments i.e., planning, commercial finance, procurement, and the external environment Local Ensure that the necessary project control mechanisms are implemented and manage all project changes with impact assessments and alignment to the billing schedule.
• Manage detail project scope, time, cost, quality, human resources, procurement, risk, and communications with the necessary corrective actions
• Manage sub-contractor/vendor deliverables to contract
• Ensure appropriate transition processes are in place for successful handover from the project team to operations management.
• Project implementation weekly reports to internal clients these include Account Managers, management, that outlines status on each project implemented. Communication and reporting
• Daily update to external clients on project implementation
• Monthly report to Management on Projects implemented against the amounts billed

QUALIFICATIONS, KNOWLWDGE AND SKILLS REQUIRED.

• Diploma or a bachelor’s degree in computer science/IT/Engineering/project management and planning.
• Higher diploma with 3 years’ experience
• 2-3 years’ experience in the project management industry
• Proactive and initiative, Self-motivated, Team player, Amiable, Conscientious, Decision maker

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Job Summary

• The role is responsible for analyzing, documenting, and improving business processes to enhance efficiency, ensure compliance, and elevate customer experience.
• You will play a key role in translating business requirements into practical process solutions while collaborating with cross-functional stakeholders to drive continuous improvement initiatives.

Responsibilities

Process Mapping & Documentation

• Develop and maintain comprehensive procedure manuals and process maps covering end-to-end customer journeys
• Translate business requirements into clear process flows for technical and project teams
• Ensure all documentation aligns with organizational standards and governance requirements
• Partner with Process Owners to manage updates, reviews, and improvements of procedures
• Support business optimization projects through structured documentation and stakeholder engagement

Process Improvement & Stakeholder Management

• Drive a culture of continuous improvement and process optimization
• Conduct process reviews to identify inefficiencies and recommend enhancements
• Support implementation of standardized process solutions across business units
• Lead post-implementation reviews to identify gaps and eliminate inefficiencies
• Engage stakeholders to ensure alignment on business goals, deliverables, and timelines

Risk, Compliance & Controls

• Ensure all processes comply with regulatory requirements and internal policies
• Embed risk management and control frameworks within documented procedures
• Support audits, control assessments, and risk reviews
• Identify process-related risks and implement mitigation strategies

Requirements

• Bachelor’s degree in Business, Finance, IT, or a related field
• Certification in Process Management or Lean Six Sigma is an added advantage

Proven experience in:

• Business process analysis and re-engineering
• Process mapping, modelling, and documentation
• Systems analysis and solution implementation
• Risk and controls management
• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills
• Ability to translate complex requirements into actionable process flows
• Knowledge of enterprise risk management frameworks
• Understanding of banking operations, products, and systems (preferred)

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Responsibilities

• Manage incidents and changes in line with ITIL principles, ensuring minimal downtime and effective communication with stakeholders.
• Monitor performance and availability of ATMs/CDMs and digital channels, generating insights to optimize operations.
• Collaborate with vendors, branches, and internal teams to resolve technical and operational issues.
• Identify opportunities for process improvement and automation to enhance service delivery.
• Support risk and compliance reviews, ensuring controls and configurations meet regulatory standards.
• Drive personal development and performance through continuous learning and regular reviews.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field (Master’s degree is an advantage).
• ITIL V4 Foundation certification; ITIL Practitioner is an added advantage.
• 5+ years’ experience in channels, ATMs, or payment systems support within banking or financial services.
• Strong technical knowledge of ATM/CDM systems, hardware, software, and network infrastructure.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Familiarity with regulatory requirements and security standards in digital banking operations.
• Solid analytical and problem-solving skills with innovative thinking.
• Strong communication and interpersonal skills to engage with diverse stakeholders.
• Ability to adapt to change and work under demanding situations with resilience.
• Strategic thinking and subject matter expertise in IT service monitoring and incident management.