Vacancies at Equity Bank Kenya

Job Purpose

• The Economics and Research Function is at the heart of decision-making at Equity Group Holdings through the provision of high-quality, timely and robust macroeconomic and financial market insights across all 6 economies (Kenya, DRC, Uganda, Tanzania, Rwanda and South Sudan) related to all banking and non-banking subsidiary activity.
• The Group Senior Economist will play a leadership role in the Function with a focus on providing insightful analysis on macroeconomic and financial market insights related to all Equity Group subsidiaries. 
• This role strongly collaborates with the Strategy, Credit, Risk, Finance, Treasury and Investment Bank Research within the bank.
• The role reports to the Group Economist and Director of Research.

Job Responsibilities

The successful candidate will:

• Generate high quality economic and financial market research, analysis and insights and play a key role in advisory, strategy, commercial, and investment decisions.
• Monitor economic conditions and financial market conditions and recommend interventions when necessary. 
• Analyze economic data, conduct research, and develop economic models to forecast priority trends. Assess potential impacts and recommend mitigative action as required.
• Coordinate timely economic and financial reporting for all Boards and Management across all subsidiaries. 
• Support in the management of the Economic Research Function particularly team management, cross-discipline communication, and performance monitoring.
• Present to various internal and external audiences through reports, presentations, and other communication channels as required.

Qualifications and Experience

• Bachelor’s degree in Economics or related field
• Master’s degree in economics or related field
• Demonstrated track record of working with economic data and analytical tools. 
• Experience in leading internally run economic analysis projects and teams in any organization.
• Experience leading complex programs and projects related to the function
• 8 years experience in a similar role

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• The Senior Manager, Network Operations, is responsible for overseeing the end-to-end support and operational integrity of the enterprise’s network infrastructure, ensuring maximum uptime, performance, and security. This role is highly operational and is tasked with leading day-to-day incident management, escalation handling, service delivery optimization, and the execution of strategic support initiatives across WAN, LAN, Datacenter Networks, Voice, and perimeter security infrastructure.
• The incumbent will lead a geographically distributed support team across the group’s subsidiaries, providing centralized oversight for all network operations. They will ensure compliance with SLAs across regions, drive continuous service improvements, standardize operational practices, and contribute to the group’s digital resilience, network reliability, and overall operational excellence goals.

Responsibilities

• Network Operations Management
• Own the operational health of the enterprise network infrastructure, including WAN (SD-WAN), Campus LAN (Cisco SD-Access), Data Center Network (Cisco Nexus), Firewalls (Cisco FTD and Checkpoint), and IP Telephony.
• Monitor and manage performance, availability, and capacity of all critical network services, ensuring alignment to defined SLAs and KPIs.
• Lead proactive problem management and root cause analysis to reduce recurrence of major incidents.
• Incident and Problem Management
• Act as escalation point for major incidents affecting network services.
• Drive resolution through coordination with internal teams, service providers, and OEMs.
• Maintain comprehensive post-incident review and follow-up on action items.
• Change & Configuration Management
• Ensure all changes to network infrastructure follow ITIL change management processes.
• Oversee risk assessments, rollback plans, and stakeholder communications for network changes.
• Validate proper documentation and configuration backups across the network estate.
• Vendor & Partner Coordination
• Manage OEM and MSP support contracts for firewalls, WAN links, LAN hardware, and voice platforms.
• Track vendor SLAs, coordinate escalations, and conduct performance reviews.
• Collaborate with planning teams for alignment of lifecycle management activities.
• Team Leadership & Strategy Execution
• Lead, mentor, and grow a team of network engineers and operations staff across multiple sites.
• Align team KPIs to business objectives such as availability targets, MTTR, change success rates, etc.
• Champion automation and standardization initiatives within network operations.
• Compliance, Documentation & Reporting
• Ensure that network operations adhere to security and compliance standards (e.g., ISO, PCI DSS).
• Maintain up-to-date network documentation including topology diagrams, SOPs, and runbooks.
• Provide regular reports on uptime, incident trends, support KPIs, and capacity risks to IT leadership.

Key Deliverables

• Network Uptime & Availability - >99.9% availability of core and branch network services, monitored and reported monthly.
• Incident Management - SLA-compliant response and resolution for P1-P3 incidents, with full RCA documentation.
• Operational KPIs - MTTR, First Time Resolution, Change Success Rate, and Capacity Utilization Metrics tracked and improved.
• Documentation - Comprehensive and updated network topology diagrams, incident reports, SOPs, and runbooks.
• People Management - Quarterly performance reviews, training plans, and skill uplift for support engineers.
• Vendor SLAs - Managed and escalated OEM support tickets with monthly SLA compliance reports.
• Compliance - Quarterly audit-readiness status, ensuring patching, configuration backups, and policy enforcement.
• Strategic Projects Execution - Execution of approved support automation, monitoring enhancement, and network hardening projects.

Qualifications & Experience

• Education: Bachelor’s degree in computer science, Information Technology, Telecommunications, or related field.
• Certifications: CCNP (Mandatory), ITIL v4 Foundation (Preferred), CCIE (Added Advantage), Security Certifications (e.g., CCSA, NSE, or Cisco Security).
• Experience: Minimum of 10+ years in IP Network operations, with at least 3+ years in a senior or managerial role handling complex enterprise environments.

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The Usage and Retention Manager is responsible for developing and executing strategies that increase customer usage, promote upselling and cross-selling, foster long-term loyalty and enhance customer retention. This includes analyzing customer behavior, designing targeted campaigns, and collaborating with various departments to implement initiatives that drive customer engagement and loyalty.

This role is also responsible for formulating and executing segment-specific strategies to enhance customer value, increase revenue, and reduce churn. 

Role Responsibilities

• Customer Lifecycle Management (CLM): Develop and manage comprehensive CLM strategies to enhance customer engagement and reduce churn.
• Value Proposition Design: Develop compelling value propositions and customer experiences tailored to specific segments, ensuring alignment with market needs and company objectives.
• Product Lifecycle Management: Oversee the development and management of products and services throughout their lifecycle, ensuring they meet the evolving needs of the target segments
• Data Analysis & Insights: Analyze customer usage patterns and behaviors to identify opportunities for increasing service adoption and customer satisfaction.
• Campaign Development: Design and execute targeted marketing campaigns aimed at increasing usage and retaining customers, ensuring alignment with overall business objectives.
• Churn Prediction & Retention: Utilize predictive analytics to identify at-risk customers and implement proactive retention strategies to reduce churn.
• Product & Service Alignment: Collaborate with product teams to ensure offerings meet customer needs and market trends, contributing to increased usage and retention.
• Performance Monitoring: Track and report on key performance indicators (KPIs) related to customer usage and retention, adjusting strategies as necessary to meet targets.
• Cross-Functional Collaboration: Work closely with sales, marketing, customer service, and IT departments to implement retention strategies and improve customer experience.

Qualifications

Role Qualifications

• Bachelor's degree in marketing, Business Administration, Economics, Statistics, IT or any other related field.  A master’s degree or relevant certifications (e.g., CIM) are advantageous.
• Minimum 5 years of sector, industry or area of specialization preferably in retail intensive B2C industries, in marketing, customer retention, or related roles within the telecommunications, Banking or FMCG sectors.
• Experience in leading change / transformation (marketing) at an operational level advantageous.
• Experience in continuous improvement through the implementation of best practices
• Experience in customer value creation
• Experience in campaign management
• Good understanding and knowledge of Value Management
• Good understanding and knowledge of the Telecoms Industry
• Thorough understanding of Voice, Data, and financial services
• Good understanding and knowledge of Business and Strategic planning.
• Good understanding and knowledge of B2B and B2C marketing