Jobs at Standard Bank Group

Job Purpose.

To ensure the consistent integration, adoption and application of the PBB AR Customer Acquisition and Retention strategy and related toolbox(es) for Direct Banking offerings that will aggressively grow the client base in country (i.e. acquisition through ecosystems). To drive the implementation of the Direct Banking Client Solutions in country to improve overall client and revenue growth.

Job Specifics.

• Adhere to client experience framework and measurement.
• Check alignment to the PBB Human Capital standards with regards to all employee-related matters for own team.
• Check that escalation procedures exist for the reporting and resolution of specific breaches of policy, regulatory breaches, etc.
• Determine and guide performance and associated award in consultation with PBB Human Capital, and in alignment with SBG guidelines for own team.
• Develop country client risk appetite based on the defined framework which is signed off by PBB AR in conjunction with PBB Risk.
• Identify current and potential employee skill requirements in consultation with the PBB Human Capital function.
• Implement a first line risk management capability for client facing channels to ensure compliance.
• Implement and adhere to the SBG Cybersecurity policies to mitigate risk.
• Implement and monitor risk management for Direct Banking (e.g., operational and credit risk).
• Implement client standards and policies aligned to PBB AR minimum standards and enhance for local requirements in agreement with relevant toolbox owner(s).
• Implement internal audit and operational risk remediation actions and close out all matters relating to Direct Banking.
• Implement the agreed risk framework and appetite in alignment with toolbox owner and country Risk Corporate Function requirements.
• Implement, track and report on agreed financial and non-financial metrics (e.g. number of client defaults, net promoter score, client growth, etc.).
• Keep abreast of industry trends and macro challenges and adjust the Direct Banking strategy accordingly.
• Lead, inspire and coach a team of professionals, develop talent, create succession to key roles.
• Mobilise employees in order to fulfil the bank's objectives regarding client service; sales; people management and engagement; transformation; risk and compliance.
• Monitor and report Direct Banking adherence to regulatory requirements.
• Provide input into and adhere to the risk control procedures and governance as defined for Direct Banking in consultation with PBB AR and country Risk Corporate Function.
• Provide input into client journeys development as delegated by PBB AR.
• Provide input into the PBB AR Customer Acquisition and Retention strategy.
• Provide input on toolbox development for consumption by other countries where common benefit could be derived, as approved by PBB AR.
• Report on Direct Banking's performance in country and undertakes remedial actions to ensure financial outcomes realisation.
• Responsible for the achievement of the agreed financial outcomes for Direct Banking in country.
• Work with country Product to identify, design and deliver fit-for- purpose client centric product solutions.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce

Experience Required
Relationship Banking (Client Coverage)

• Business & Commercial Banking
• 8-10 years Extensive experience in Retail Banking and Business Banking, including the design and development of customer solutions; identifying key drivers of income and cost lines. Experience in successfully growing the customer base, managing and growing a balance sheet and income statement. Proficient in the design and understanding of data management, analytics and business intelligence. Experience with products and processes across multiple segments and platforms.

Additional Information

Behavioral Competencies:

• Developing Strategies
• Embracing Change
• Empowering Individuals
• Establishing Rapport
• Generating Ideas
• Interpreting Data
• Inviting Feedback
• Producing Output
• Providing Insights
• Pursuing Goals
• Resolving Conflict
• Team Working

Technical Competencies:

• Continuous Process Improvement
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Operational Planning
• Product Knowledge (Business Banking)
• Risk Management
• Strategy Definition

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Job Purpose 

To support Bank management in the identification and management of compliance risk as required by relevant regulatory, supervisory and statutory regulations/guidelines, applicable codes of conduct and minimum standards.

Update of Compliance Policies and Documentation

• Updating the regulatory universe and ensuring the compliance risk management plans (CRMPS) for new laws, regulations and amendments of existing laws and regulations (including other regulatory guidance notes and circulars) are comprehensively completed within 90 days of becoming effective.
• To prepare the regulatory universe annually in the last quarter of the year and ensure sign off by business owners.
• Ensure in conjunction with executive management, CRMPS are adopted and customized for all relevant risk legislation and regulations on an annual basis.
• Ensure compliance policies and manual are reviewed and go through the requisite governance framework in a timely manner.
• Draft relevant procedures for the various Compliance Policies.
• Responsible for the implementation and adoption of all compliance, anti-money laundering, Anti Bribery and Corruption and sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.
• Raise awareness and provide training to bank staff on compliance policies and maintain registers of training attended.
• Ensure that the policies, procedures, and manuals posted on the Compliance website are upto date.                                                                                        

Regulatory Requirements

• Scanning the environment for new regulatory requirements.
• Understanding and interpreting new regulatory requirements.
• Preparation of implementation action points for new regulatory requirements and advice the bank or specific business areas on the impact of regulatory developments.
• Ensure relevant regulatory returns and reports are submitted in a timely manner.
• Query and report any issues on non-compliance with policy and regulatory requirements as soon as this is noted.
• On a regular basis conduct limited monitoring of business compliance with the relevant laws and regulations especially those deems high risk for the Bank.
• Advice on compliance related legislation, regulations, circulars etc. affecting the bank.

Advisory

• Respond to queries from business and the Centre in South Africa.
• Attending Business forums as required and called upon.
• Comprehensive review of high-risk clients and guiding the first line on enhanced due diligence requirements
• Training and building capacity within the 1st line on matters compliance.
• Ensure that on-boarding Checklist is always updated.
• Represent Compliance at relevant forums for new products, service and channels development and provide comprehensive compliance input.
• Conduct comprehensive compliance risk assessments for new products, channels, services, partnerships etc.
• Represent Compliance at Projects meetings Conduct in liaison with the product manager’s product risk assessment for any new products/technology.
• Attend functional meetings both local and regional monthly meetings.

Feedback, Reporting and Escalation

• Prepare and provide input for compliance reports to relevant governance forums, ensure such are submitted timely.
• Perform ongoing monitoring and assessment of compliance risks within 1st line and ensure risks identified are adequately identified, reported and escalated and provide the 2nd oversight to see through the closure and remediation of identified risks/ gaps.
• Safeguard the reputational risk of the bank by ensuring that the business units adhere to policies, procedures, and guidelines.

Qualifications

Minimum Qualifications

• Relevant Undergraduate degree
• Minimum 5 years of experience in the AML/ CFT and Compliance in the banking industry.
• Comprehensive understanding of the regulatory and business environment of the banking industry.
• Understanding of business unit needs and ability to translate them into risk management solutions.
• On-going awareness of regulatory requirements related to banking

Additional Information

Behavioral Competencies:

• Adopting Practical Approaches
• Articulating Information
• Checking Details
• Exploring Possibilities
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Providing Insights
• Team Working
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Compliance
• Financial Industry Regulatory Framework
• Legal Compliance
• Promote Good Governance, Risk & Control
• Risk Management
• Strategic Planning and Reporting

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Job Purpose 

• Responsible for actual accurate settlements of all securities (Equities, Fixed Income & Money Market trades) while ensuring that all trade settlements are settled in convention with the market rules and directives and procedures
• Responsible for identifying and processing corporate actions and proxies on behalf of custody clients.
• Responsible for the overall functions of Reconciliation, Portfolio Valuations, Reporting and Billing in convention with the market rules, client directives and procedures
• Responsible for securities and CSD account opening and maintenance

Key Responsibilities

Efficient and Effective Delivery in business unit

• Understanding the overall Bank Strategy and how Investor Services Operations fits into the Bank’s strategy.
• Ensure that we meet clients’ requirements, as stipulated in their ‘Service Level agreements’, by maintaining flexibility where necessary, but also taking risks into consideration, at all times.
• Set clearly defined standards based on KRA’s, in conjunction with line Team Leader and continuously monitor, control, and update procedure manuals, Job Descriptions, process flows and Risk Framework.
• Keep abreast of best practices (locally and internationally) and make appropriate recommendations within the production area
• Collaborates with other areas to ensure that best practices and a standard approach is followed.
• Getting the basics right always.
• Providing timely response to all the queries received in order to help meet client expectations.

 Optimise the risk profile in the business units

• Limit potential losses to the bank by ensuring that laid-down processes and procedures are adhered to;
• Reconciling all suspense and operational accounts under the assigned units at required frequencies and that reconciling items are dealt timely and correctly;
• Recovery of revenues in a timely manner for the services rendered.
• Provide relevant, accurate and timely reporting to the management, governance committees and the regulator as and when required.
• Participate in the   periodic review of the Service Level Agreement between business units, Stanbic Bank Custody, Client and related Service providers to ensure that it portrays desired service realities.
• Highlight and discuss errors with Team Leader / Manager and identify problems i.e. lack controls and/or controls not performed.
• Ensure compliance with implemented controls and procedures.
• Eradicate operational losses/claims by complying with procedures to avoid / reduce penalties/ losses or claims to the bank
• Process the transactions as per the approved procedures to avoid   audit findings or operational risks relating the assigned area.

Change Management and Continuous Improvement

• Support business process re-engineering to ensure that processes are lean, efficient and effective through the elimination of non-value adding activities and identification of opportunities that support/drive the migration of transactions to economically viable alternative electronic delivery channels.
• Aid in identifying high impact projects/programs/initiatives within the line of business with a view to continuous improvement. 

 Compliance Management

• Ensure that service standards provided for in the Banking Sector Charter are adhered to.
• Adoption within assigned portfolio of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes identifying any material compliance related breaches and escalating them to line management and the Compliance Office.

Personal Development

•  Meet Overall performance in line with individual and departmental KRA’s
• Identify and drive self-development needs, plans and arrange to attend training. Apply and share knowledge
• Attend and participate in appraisal discussions. Initiate performance discussions on a regular basis and provide continuous feedback to the Team Leader.
• Take on additional Responsibility by making use of every opportunity to gain exposure/visibility.
• Cross-skill within Custody operations to enhance ability to handle multiple tasks / back up roles
• Strive to reach full potential, this will ensure job satisfaction. 
• Take on additional Responsibility by making use of every opportunity to gain exposure/visibility.

Stakeholder Engagement 

• Builds and maintain credible and value adding relationships with both internal and external stakeholders.

Qualifications

Minimum Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Related 

Other qualifications, certifications or professional memberships

• Understanding of Custodial and investor services.
• Knowledge of the Securities Market and related entities viz., NSE, Central Depository, Transfer Secretaries, etc
• Banking operations experience.

Experience Required

• Settlements
• Operations
• 1-2 years
• Basic knowledge gained in a bank or securities environment. General payments / settlements experience advantageous. Basic knowledge of operating systems (basic SWIFT) and basic Financial Markets knowledge.

Additional Information

Behavioral Competencies:

• Articulating Information
• Checking Details
• Documenting Facts
• Embracing Change
• Examining Information
• Generating Ideas
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Producing Output
• Team Working
• Upholding Standards

Technical Competencies:

• Client Servicing
• Continuous Improvement
• Manual Deal or Trade Processing
• Product and Services Knowledge
• Query Resolution
• Settlement Process
• Settlement Systems