Fresh Jobs at Absa Bank Limited

Job Summary

• The Asset Finance Unit is a completely new function in Kenya, intended to deliver high-quality support to Corporate and Business Banking teams, by providing Asset Finance expertise, sales advice, and administration of three new core products – FlexiBuy, FlexiRent, and FlexiLease.
• Asset Finance Manager will primarily be the ‘champion’ for Asset Finance, responsible for sales of Asset Finance products, and also for managing the operations of the Unit as a whole.
• The key responsibility will be driving sales in conjunction with Relationship Teams, to assist Corporate and Business Teams to achieve their targets
• The holder will also have responsibility for the Asset Finance Unit as a whole, including all administrative processes, to provide leadership and accountability and manage the day-to-day issues and activities of the team.
• Management of the administrative processes will be undertaken by the Asset Finance Administrative Manager, who will report to the Asset Finance Sales Manager. The Asset Finance Sales Manager is therefore not expected to become directly involved in the day-to-day management of administrative issues but will be directly responsible for the unit.
• In summary, the holder of this highly innovative and challenging role will have ultimate responsibility for embedding Asset Finance in Kenya, for the product line throughout the whole country, and will be required to meet tough targets for developing the Asset Finance book.

Job Description

Key accountabilities/Deliverables/Outcomes

Accountability: sales, service and customer relationship management - Time split%: 50%

• Managing and leading customer relationships
  • Managing all Asset Finance customer relationships, dealing with issues proactively and reactively
  • Working in close cooperation with Relationship Teams, to provide a world-class Asset Finance offering to customers
  • Managing dealer and supplier relationships
  • Making product presentations to prospective customers
• Deal structuring
  • Supporting Relationship Teams, structuring deals according to tax position to best advantage the Bank and customers
  • Negotiate transactions with customers
• Sales
  • Delivering excellence in sales, developing new leads from outside the Bank
  • Using the existing corporate network to maximise sales to Bank customers
  • Performing to plans as agreed, to drive profitability and increase market share
  • Developing the profile of Asset Finance in Kenya
  • Developing and maintaining a leads database
  • Achieving the Asset Finance targets set for the entire country
  • Driving the growth of the Asset Finance book from a nil basis to £9.3m by the end of 2004
• Liaison with Relationship Teams
  • Support Corporate and Business Teams in the development and implementation of new Asset Finance products and services
  • Hosting customer meetings to sell Asset Finance, to ensure maximum taxation and structuring benefits are achieved
  • Training and development, coaching of corporate staff to ensure awareness of Asset Finance
• Managing the AON insurance relationship
  • Managing the AON relationship for insuring assets financed, including the identification of insurance needs to add value to customer relationships and reduce customer operational risks.
• Relationship building
  • Building relationships across the business, both internally and externally
  • Liasing with staff at all levels up to Managing Director
  • Building relationships with KBIs to encourage sales of the product set

Accountability: Risk Management - Time split%: 10%

• Managing the portfolio of the Asset Finance Unit, ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria
• Working in close relationship with CRST and Relationship Teams in drafting credit applications

Accountability: Staff management - Time split%: 20%

• Staff management
  • Provide a point of leadership for Asset Finance operations
  • Coach, develop and motivate staff in the Asset Finance Unit
  • Performance management of Asset Finance Unit staff
  • While the team is not large, the ultimate responsibility of the role holder is substantial
• Training & development
  • Responsibility for training and development for Asset Finance Unit staff
  • Overall responsibility for the training and development of staff

Accountability: Operational management - Time split%: 10%

• Administration
  • Overall responsibility for the Asset Finance administration department
  • Monitoring functions to ensure smooth running of day-to-day operations
  • Complaints procedures, queries, escalation dealt with effectively
• Reporting
  • Adherence to monthly reporting requirements and deadlines
  • Identifying issues and escalating appropriately
• Profit centre
  • Overall responsibility and accountability for the unit’s cost centre and budget, and Asset Finance for the entire country
• Documentation
  • Overall responsibility for the preparation of documentation, ensuring documentation is completed correctly and all procedures have been adhered to
  • Overall responsibility for the filing and safe custody systems
• Checks
  • Overall responsibility for adherence to Policy & Procedures
  • Asset Register maintained and correct
  • Reconciling records with registration documents
  • Undertaking periodic checks to ensure adherence with Policy & Procedures
  • Verification that correct deal procedures are undertaken
  • Overall responsibility for adherence with IT security procedures
• Arrears – overall responsibility for:
  • Reporting arrears to Relationship Managers
  • Processing arrears and payment defaults on IFS
  • Monitoring arrears outstanding
  • Collection of arrears

Role/person specification

Qualification

• ACIB qualification
• Accountancy qualification
• MBA

Experience

• Managerial experience
• Experience in team leadership
• Substantial experience in sales and customer relationship management

Knowledge and Skills

• Asset Finance knowledge will be beneficial but not essential
• Strong knowledge of the corporate banking product set – detailed knowledge of lending and risk assessment procedures
• General knowledge of the banking and financial environment as a whole is desirable
• Development of excellent communication skills, external and internal
• Expertise in corporate products, lending, and the risk assessment procedure
• Strong structuring and negotiation skills
• Detailed knowledge of local taxation laws and practice, including VAT

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Job Summary

To lead and oversee care management operations, including inpatient preauthorizations and utilization management, ensuring the delivery of high-quality, timely, and cost-effective healthcare. The role involves conducting clinical case reviews, coordinating communication with providers, clients, and intermediaries, ensuring adherence to best practices, and guiding care management decisions. Additionally, the role provides supervision and mentorship to care management staff to support quality outcomes, operational efficiency, and sustainable business growth.

Job Description

Accountability: Strategic

• Develop and implement the overall strategic plan for the Care/ Case Management Sections of the Medical business, aligned with the company’s overall business objectives.
• Ensure Formulation and implementation of policies and strategies for effective and efficient case management.
• Execute robust case management strategies aligned with the organization's mission and objectives. 
• Identify opportunities for innovative interventions, process enhancements, and cost-effective healthcare solutions.
• Stay updated with industry trends, healthcare practices, and regulatory changes to inform strategic decision-making. 
• Engaging providers on matters cost, discounts, pre agreed rates, packages/fixed cost model. 
• Monitor, analyse, and report on case management outcomes to drive continuous improvement.
• Compile periodic reports detailing the observed trends and recommended risk mitigation measures

Accountability: Operations Management

• Oversee the day-to-day case management, ensuring efficient and effective service delivery of services to clients.
• Oversee review of patient’s history and records to determine cause of disease and assess if treatment correlates with the diagnosis and applicable benefits. 
• Ensure appropriate turnaround time is adhered to in issuing approvals.
• Maintain detailed and accurate records of assessments, care plans, and interactions with policyholders and healthcare providers. 
• Set the appropriate parameters for each admission (claim reserve, initial authorized cost and duration) and ensure their compliance.
• Monitor the quality of healthcare services provided to policyholders. 
• Identify opportunities for improvement and work with healthcare providers to enhance care quality. 
• Work to manage healthcare costs by ensuring that care is appropriate, cost-effective, and aligned with policy coverage. 
• Evaluate active insurance cases to understand policy coverage, claim status, and the specific needs and concerns of policyholders.
• Oversee negotiation of doctors’ and hospital bills and charges in view of reducing the cost of care before or during admissions.
• Coordinate local and international emergency evacuations, referrals, and transfers. 
• Liaising with provider relations section on matters pertaining to provider panel, customer complaints.
• Support the care management team to ensure all the deliverables are met within the given turnaround time.
• Coordinating of the contact center and ensure clients have access to the 24hour hotlines. 
• Oversee continuous update of the intermediaries and/ or scheme administrators about client’s progress and provide requested updates. 
• Register, follow through and resolve the customers and provider queries and complains in time and advise them on outcome and the details of the medical product.

Accountability: People Management

• Lead, mentor and develop a high performing team of medical insurance professionals.
• Foster a positive and collaborative work environment that encourages innovation and teamwork
• Together with the Human Capital Team, determine the people management strategy for the area with a focus on talent management, development, resourcing and retention. Communicate the strategy to managers in the area.
• Recruit, hire and onboard talented individuals to support the growth of the medical insurance business
• Review workforce and recruitment plans for the area and re-allocate resources where required.
• Entrenching performance-based appraisal of department staff in line with their set KPI 

Accountability: Risk Management

• Identify and mitigate potential risks associated with the medical insurance business, including operational, financial, and reputational risks.
• Ensure compliance with all relevant regulatory requirements.
• Ensure strict compliance with healthcare regulations, insurance guidelines, and ethical standards within the Care/Case Management function. 
• Collaborate with legal and compliance teams to address complex regulatory and legal issues related to case management. 
• Ensure all case management activities adhere to healthcare regulations, insurance policies, and ethical standards.
• Drive a culture of proactive compliance in the function.
• Any other duties that fall under the responsibility of the Case/Care Manager at First Assurance Company.

Education and Qualifications Required

• Bachelor’s degree in nursing/clinical medicine or a diploma in nursing/clinical medicine 
• A diploma in insurance will be an added advantage. 
• Relevant professional qualification.
• Must be a member of a professional body in good standing. 

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Job Summary

The role is responsible for managing the medical insurance portfolio to ensure profitability, risk adequacy, and client satisfaction. The role focuses on retaining existing clients by providing competitive renewal quotations, accurate policy documentation, and proactive client engagement while adhering to regulatory and company underwriting guidelines.

Job Description

Underwriting & Retention

• Proactively manage a portfolio of allocated schemes by retaining, maintaining, increasing premium & lives volume through organic growth and selling additional benefits and enhancements as well as encouraging cross selling.
• Assess new and existing medical insurance risks to ensure appropriate rating, terms, and conditions aligned with company underwriting guidelines.
• Prepare and provide competitive renewal quotations promptly and coordinate follow-ups to support retention of existing clients.
• Monitor scheme loss ratios and propose mitigation measure to maintain profitability while enhancing client retention.
• Review and approve policy endorsements, debits, and credit notes within defined authority limits.
• Ensure all underwriting documentation is compliant with internal policies, procedures, and regulatory standards.
• Collaborate with business development and intermediaries to support acquisition efforts through proposal presentations & client visits.

Customer Service & Client Management

• Maintain and nurture relationships with clients and intermediaries to enhance retention.
• Provide timely responses to client queries, complaints, and service requests in line with service charter standards.
• Conduct regular client engagements and visits to understand needs, provide solutions, and support client loyalty.

Supervisory & Technical Support

• Supervise, train, and mentor junior underwriters on technical underwriting matters to ensure competency and consistency.
• Approve underwriting documentation and transactions according to the authority matrix.
• Provide internal training on company products and underwriting guidelines to stakeholders for business growth and retention.
• Assisting in the development of an automated process for underwriting and management information systems.

Education and Experience Required

• Bachelor’s degree in insurance, Actuarial Science, Health Sciences, or a related field.
• Professional qualifications in insurance (ACII, CII, or equivalent) are desirable.
• Minimum of 3–5 years of medical underwriting experience, with a focus on retention preferred.
• Knowledge of medical insurance products, underwriting principles, and risk management.
• Familiarity with Kenyan health insurance regulations and industry best practices.

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Job Summary

To drive the growth and profitability of the medical insurance portfolio by supporting branch sales, developing alternative distribution channels, and fostering strong partner relationships, while ensuring compliance, market insight, and a superior customer experience across all touchpoints.

Job Description

Branch Support in Medical Business Acquisition

• Assist branches in growing the medical insurance portfolio by supporting sales & timely quotation issuance and pipeline management.
• Support product training and capacity building for branch sales teams to enhance sales and service delivery.

Alternative Channels Development

• Support execution of growth strategies across affinity groups, online aggregators, and digital platforms in line with the medical division’s growth strategy.
• Identify potential partners and business opportunities in untapped or emerging distribution channels.
• Assist in designing and implementing tailored offerings for alternative channels to maximize revenue.
• Lead innovation and product development of medical retail solutions.

Partnership & Relationship Management

• Build and maintain professional relationships with partners, intermediaries & branch teams.
• Support partner and branch staff training in medical products to improve sales performance and ensure compliance with company policies.
• Conduct partner and branch engagement activities to enhance distribution, client acquisition, and retention.

Market & Channel Intelligence

• Gather insights on alternative channels and medical business trends, competitor activities, and customer preferences.
• Recommend strategic initiatives to improve penetration, engagement, and profitability across channels and branches.

Customer Experience

• Ensure high-quality client engagement across alternative channels and branch-supported medical business.
• Address channel or branch-related customer issues in coordination with relevant internal teams.
• Ensure high quality, compliant tender submissions to establish and maintain a healthy business pipeline. 

Reports & Compliance

• 100% adherence to compliance with statutory and regulatory requirements through proper contracting and licensing requirements of the intermediaries and collection of premiums.
• Prepare and present regular reports on pipelines, conversions, initiatives, tendering activities, including success rates, challenges, and lessons learned.

Education and Experience Required

• Bachelor’s degree in insurance or in related field.
• Relevant professional qualification in Insurance, - ACII, AIIK,
• Two (2) year relevant working experience.
• Additional qualifications in sales and marketing would be an added advantage.