Senior Medical Underwriter - Retention (First Assurance Kenya) at Absa Bank Limited

Job Summary

The role is responsible for managing the medical insurance portfolio to ensure profitability, risk adequacy, and client satisfaction. The role focuses on retaining existing clients by providing competitive renewal quotations, accurate policy documentation, and proactive client engagement while adhering to regulatory and company underwriting guidelines.

Job Description

Underwriting & Retention

• Proactively manage a portfolio of allocated schemes by retaining, maintaining, increasing premium & lives volume through organic growth and selling additional benefits and enhancements as well as encouraging cross selling.
• Assess new and existing medical insurance risks to ensure appropriate rating, terms, and conditions aligned with company underwriting guidelines.
• Prepare and provide competitive renewal quotations promptly and coordinate follow-ups to support retention of existing clients.
• Monitor scheme loss ratios and propose mitigation measure to maintain profitability while enhancing client retention.
• Review and approve policy endorsements, debits, and credit notes within defined authority limits.
• Ensure all underwriting documentation is compliant with internal policies, procedures, and regulatory standards.
• Collaborate with business development and intermediaries to support acquisition efforts through proposal presentations & client visits.

Customer Service & Client Management

• Maintain and nurture relationships with clients and intermediaries to enhance retention.
• Provide timely responses to client queries, complaints, and service requests in line with service charter standards.
• Conduct regular client engagements and visits to understand needs, provide solutions, and support client loyalty.

Supervisory & Technical Support

• Supervise, train, and mentor junior underwriters on technical underwriting matters to ensure competency and consistency.
• Approve underwriting documentation and transactions according to the authority matrix.
• Provide internal training on company products and underwriting guidelines to stakeholders for business growth and retention.
• Assisting in the development of an automated process for underwriting and management information systems.

Education and Experience Required

• Bachelor’s degree in insurance, Actuarial Science, Health Sciences, or a related field.
• Professional qualifications in insurance (ACII, CII, or equivalent) are desirable.
• Minimum of 3–5 years of medical underwriting experience, with a focus on retention preferred.
• Knowledge of medical insurance products, underwriting principles, and risk management.
• Familiarity with Kenyan health insurance regulations and industry best practices.