Job Opportunities at Educate!

Job Description

The Head of Product will be reporting to the Managing Director and Co-founder of NawiriPro. This role is crucial to the organization hitting its milestone to get product-market fit. As a result, the functions and objectives of the role are subject to change, and the ideal person for this role will be comfortable with and excited to take on a dynamic and evolving role. You can be part of building something that can provide millions of youth with sustainable income by running a successful informal sector business. 

You could be the perfect fit for this role if you:

1. Have successfully launched a product to market fit from the early stages of a business.
2. Have superb business acumen and have a sound understanding of business strategies.
3. Enjoy starting with the customer and work backwards by continuously obsessing over customers to ensure a superb customer experience.
4. Raise the performance bar with every hire and promotion by up-skilling the team and take their role in coaching others seriously to aid the business to reach its goals.
5. Enjoy making many decisions and actions because speed matters in our business line, but ensure you are taking calculated risks. 
6. Understand that constraints breed resourcefulness, self-sufficiency, and invention.
7. Enjoy operating at all levels, staying connected to the details, audit frequently, and are skeptical when metrics and anecdotes differ. No task is beneath you.

Performance Objectives 

Product Strategy & Roadmap

1. Setting the product vision and strategy; owning the roadmap, and must prioritize building what matters most to achieve the strategic goals and initiatives behind the product.
2. Develop the business case for the product and advocate for funding and manage the budget
3. Defining the release process and coordinating all of the activities required to bring the product to market and be transparent about your prioritization and roadmap process.
4. Lead the development, implementation, and evaluation of strategic, tactical and operational customer engagement plans, marketing strategy and initiatives to align with LP’s vision and strategies
5. Lead specific customer research programs, dialogue and other forms of engagement to understand key concerns and issues and inform review and enhancement of customer services and service delivery models
6. Monitor business and process metrics to measure and manage customer service effectiveness.
7. Develop customer incentive and retention strategies to ensure customer loyalty.
8. Act as a product evangelist to build awareness and buy in throughout the company.

Execution of Product Operations

1. Encourage and build on a culture of customer-centricity in the entire team.
2. Drive the overall business operating capabilities to surpass customer satisfaction, retention and strategic goals.
3. Develop and establish an implementation process for new product rollout and delivery of recent product changes to customers.
4. Set comprehensive goals for business growth and success based on the interpreted data and user funnel metrics.
5. Works closely with the Managing Director to understand the product’s nuances and design decisions to inform the development of suitable implementation process and practice. 
6. Conduct product audits to monitor and report on adoption, performance, and growth. Use these reports to inform the business strategy.
7. Ensure the team avoids not delivering its product roadmap milestones due to misconceptions of risk to the overall strategy.

Product Metrics and Monitoring Tools 

1. Build systems or processes to develop rapid experiments that lead to prototypes & pre-tests of customer experiences.
2. Identify and track the behavioural change process for our product and share feedback with the product owner.
3. Research best practices, tools and processes to understand what user metrics will inform that we are developing a value-based product.
4. Build and oversee the improvement of the experiences customers have with organizations, with the goal of increasing customer satisfaction.
5. Design and build user and product metrics and integrate them into a 3rd party dashboard
6. Ensure documentation and routine sharing of knowledge and experiences across teams and leadership.

Leadership on Product Team

1. Drive the ongoing development of a customer-centric culture across the organisation, supported by process frameworks and responsive customer service systems to embed best practice customer-centric behaviors.
2. Identify market opportunities and define product vision and strategy.
3. Promote the application of global UX standards and strategy-aligned decision-making within teams.
4. Share customer data on product engagement with global leadership for annual and strategic planning sessions.
5. Empower and grow strong product teams to adopt and apply global customer engagement, UX standards & tools.
6. Ensuring all departments’ vision is created and communicated to all to build cohesion.
7. Leading all internal communication through MMM, All hands call, etc.
8. Mentor, coach & develop staff using a supportive and collaborative approach: ensuring transferable skills are learnt to ensure we hit our business goals.   

Qualifications 

1. The ideal candidate has worked in a very early-stage startup that has achieved product-market fit.
2. Minimum eight years of work experience
3. Experience managing human resources, finances, operations and strategies.
4. Dynamic experience is highly preferred, with demonstrated ability to operate well in complex and fast-changing environments.
5. Familiarity with the lean startup approach is strongly preferred
6. Experience working with diverse stakeholders and managing many priorities
7. Passion for NawiriPro’s mission is a must, but past work in education or youth development is not required. We value diverse perspectives and encourage applications from people with a variety of backgrounds. Background working with youth in the informal sector or digital product would be an asset.
8. You fit our Five Cultural Tenets (see What is NawiriPro About? below) 

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Job Description

Educate! is seeking an enthusiastic and self-driven Global Designer for our Global Team to work with our Education Systems implemented by the government. Educate! lives a culture of data-driven decision-making through the application of human-centered design and user experience experimentation. The Global Designer will work on design focussed on teachers and education systems. The right person for this role is a highly strategic learning designer with a formal background in education who is energized and driven to support educational reform ensuring our programs create a lasting impact on students and youth. The ideal candidate has extensive experience in educational program design, advocacy, teacher training, communication, capacity building of government officials and education reform. In our first ten years, Educate! became the biggest youth skills provider in East Africa by scaling our proven in-school model to impact hundreds of thousands of youth in Uganda and Rwanda. In 2021, our top priority across the organization is testing a boot camp model for out-of-school youth.

Performance Objectives

Education Systems Solution

This solution is presently being implemented in Rwanda and Kenya, as we explore other possible geographies in Sub-Saharan Africa.

Learning design of program materials for national programs which run alongside government education reforms. This can include: 

1. Teacher training curricula
2. Training for district education officers on how to monitoring new policies 
3. Capacity building workshops for government technical teams, and student learning materials. 
4. Design of program materials for government engagement. This can include
5. Concepts and materials for conferences and events 
6. Curricula and learning materials for professional short courses
7. Materials for webinars and other engagement activities
8. Design of technical materials for government policy development. This can include:
9. Draft scope and sequence, syllabi, teachers and learners guides 
10. Policy guidelines for schools, and assessment standards.
11. Training of teachers and government officials on educational reform support areas and materials designed 
12. Communication and advocacy with government officials on our methodology 
13. Creation of government workshop’s facilitation strategy (how to organize government workshops to co-develop the best technical approach to education system change) and government workshop session designs (slide decks informed by research, proposals, and policy frameworks). 

Qualifications 

1. Degree in education preferable, post-graduate qualification would be an added advantage
2. Experience in learning or education design
3. Knowledge and experience in designing and implementing behavioral change  
4. Understanding and application of human-centered or iterative design approaches 
5. Engaging and interactive communicator with passion for advocacy
6. Highly strategic thinker
7. Collaborative, data-oriented approach to problem solving
8. Fits our Five Cultural Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here

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Job Description

Educate!, a fast-growing social enterprise, is looking for a Grants & Report Writing Specialist to join its ambitious, high-performing team. Based in Kampala or Nairobi, the  Grants & Report Writing Specialist will help us meet and exceed our fundraising goals by creating compelling and engaging narrative reports and proposals that speak to the requirements of the grants in question and supporting our fundraising and East Africa teams to help us reach greater heights. We are looking for a self-starter with meticulous attention to detail, exceptional communication skills and advanced structuring, writing and editing skills. Someone with experience in preparing compelling content for donor engagement and grant funder stewardship. 

In this role, you will have a chance to work closely with the East African teams who implement our programs on the ground, and develop compelling content and materials to showcase our impact to key stakeholders. You’ll join a motivated, passionate, overachieving international team that is positioning Educate! to be the leader in skills-based secondary education in Africa and intensively impact one million youth each year by 2024.

Performance Objectives
Grant Reports & Proposals

1. You’ll work with our fundraising team to ensure that Educate! meets and exceeds our obligations to current donors by producing high-quality grant reports that keep our stakeholders informed on Educate!’s progress and mission. In addition, you will work collaboratively to develop comprehensive, engaging and tailor-made proposals to submit to prospective and current funders.
2. Write and project manage high-quality grant reports, collaborating with other team members as needed.
3. Write and project manage high-quality grant proposals that are customized to address the key focus areas and requirements of prospective and current donors.
4. Research and identify potential sources of foundation and corporate funding.
5. Edit and peer review other colleagues projects

Project Management

1. You’ll work with our External Relations team to ensure that all grant project requirements, deadlines and schedules are on track. You’ll contribute to the development of Educate!, its processes and its projects that keep our stakeholders informed and connected to Educate!’s progress and mission. 
2. Plan and organize the completion of high-quality grant reports and proposals with other team members, while ensuring these projects are on time and within scope
3. Work closely with in-country teams to maintain effective project communication plans for gathering information needed for reporting and donor materials
4. Support the team in streamlining systems and processes to make grant reporting and information sourcing more efficient

Qualifications 

This is well-suited for those with 3-5 years of work experience. The ideal candidate will be:

1. Excellent organization and time management skills; experience working with a remote team to successfully manage multiple projects with competing timelines
2. High degree of proficiency working in a fast-paced, flexible, goal-oriented environment, with the highest level of personal and professional integrity
3. A self-starter, able to prioritize and manage multiple assignments, take initiative, and work independently to a deadline
4. Able to produce engaging and credible content writing and an understanding of how to adapt for different audiences and purposes
5. The ability to review, summarise and present a high volume of information quickly and accurately with advanced structuring, writing and editing skills

And we’re also requiring for this position:

1. Bachelor’s degree (related area not necessary)
2. Native-level proficiency in spoken and written English
3. Minimum commitment of one (1) year, with a preference for those willing to stay longer
4. You should be a fit for and be excited by our Five Cultural Tenets. These active values are core to the way we work at Educate!, from hiring to performance management and promotions for everyone from our front line mentors in the field to our Board members, and they inform how we make decisions on everything from highest level strategy to where we go for lunch—We encourage you to learn more by looking at Educate!’s culture deck here

Terms

1. The preferred location for this full-time role is our Kampala office, but we’re open to candidates who would want to be based in other East African offices. All nationalities are welcomed to apply
2. Benefits & perks include a generous vacation policy and health insurance. 
3. Application deadline will be rolling with the goal to fill the position ASAP.  

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Job Description

Educate!, an award winning non-profit social enterprise is seeking a self-driven M&E Coordinator to join our ambitious and cross functional Performance Metrics team. We are seeking an enthusiastic person to start up our efforts for program monitoring on our program. Educate! lives a culture of data-driven decision-making through best-in-class program performance management and iterative program design based on learning and experimentation. The M&E Coordinator will be at the heart of ensuring high standards and quality around M&E with the aim to promote successful learning across the organization. The right person for this opportunity is excited about working with data, is a master coordinator and exceptional project manager, is passionate about our mission of creating leaders and entrepreneurs in Africa, and is committed to being part of a high performing team!

Performance Objectives 

Data Collection / Coordination: 30% 

1. Create and revise data collection tools: Ensure that the performance metrics data is collected for the monitoring system using paper tools and various digital platforms in a timely and harmonious manner, troubleshooting and resolving issues as they arise.
2. Create and revise data collection and processing procedures
3. Design, facilitate and coordinate recommended capacity building initiatives, such as periodic trainings, trainings on Monitoring tools and procedures, etc. for relevant staff, in order to ensure quality data collection.
4. Oversee and coordinate all M&E printing and procurement to ensure timely delivery of high quality of M&E materials

Data Reporting: 30%

1. Ensure accurate compilation and timely publication of M&E reports, including mid-program and end-of-program Monitoring Reports 
2. Maintain and update live and non-live implementation dashboards, ensuring accuracy of numbers
3. Present analysis and interpretation of reports to relevant stakeholders based on agreed reporting frequency

Performance Metrics System Management: 20% 

1. Manage an up-to-date system for (a) programs logistics, (b) program outputs and outcomes monitoring through the SMS and smartphone reporting, ensuring proper and up to date documentation 
2. Manage automated data pipeline, ensuring that all steps form data collection, cleaning, storage, and reporting are proceeding as designed. Resolve issues as they arise.
3. Assist with database set up and management
4. Maintain and operate data quality assurance systems to ensure validity, integrity, precision, reliability and timeliness of all program data; identify any deficiencies and suggest corrective actions.

Research support and data analysis: 20%

1. Support the Evaluation Function to oversee execution of research and evaluation activities, including data collection, enumerator supervision, data cleaning, etc.
2. Conduct deeper analyses of performance metrics and monitoring data, as needed and requested by Programs and Design teams.

Qualifications 

1. Bachelor’s Degree in Social Sciences or similar and 2 – 3 years of experience in M&E with an Non-Governmental Organisation (NGO) at coordinator level, with at least 1 year coordinating or planning field-based data collection activities.
2. Demonstrated strong research, monitoring and evaluation skills
3. Experience working with USSD, SMS, or WhatsApp-based data collection platforms (SMS based management) such as Telerivet, Echomobile, Textit, SurveyCTO, RapidPro, Mteja, etc.
4. Tech savvy, willing and able to learn Educate!’s preferred data collection technologies
5. High level of computer literacy: Ms Word, Excel, Powerpoint, etc. 
6. Excellent analytical and report writing skills, including experience with data visualization software, including Tableau, Qlick, PowerBI, Google Data Studio, and/or ReDash .
7. Engaging and interactive trainer with passion for coaching team members, with experience in training and capacity building.
8. Fits our Five Cultural Tenets (see What is Educate! About? below); Learn more by looking at Educate!’s culture deck here

Terms 

1. Location is Nairobi, Kenya, with periodic travels to field sites and potential travel to other country offices in the region. 
2. Benefits & perks include a generous vacation policy, health insurance, and breakfast in the office!