Head of Transactional Banking at Gulf African Bank

Reports to:     Deputy CEO - Head of Banking

Job Purpose:

Responsible for the management and marketing of fully Shariah compliant Cash and Trade products and services across all Business segments of the Bank.
To lead the growth and expansion of transactional Banking via e-solutions to meet the dynamic needs of the Bank’s various customer segments, and to increase utilization of the digital channels.
To provide leadership in driving growth of incomes from Trade and transactional services.

Key Responsibilities

• Develop and implement short and long-term strategy for Trade and transactional business to achieve financial growth targets and business returns
• Build a strong network internally and externally to enable the Bank compete effectively with conventional and non-conventional providers of transactional services (including digitally enabled Fintech and non-bank payment aggregators).
• Partner across departments to ensure that the overall business strategy is well defined and articulated to all stakeholders (e.g. Business teams, Operations, ICT)
• Manage and grow the Trade asset portfolio within appropriate risk appetite and frameworks
• Manage transactional P&L through business drivers to ensure goals are being met
• Ensure the deployment of optimal Trade and Transaction products and services for client needs and business growth
• Work closely with SME and Corporate departments to mine from the existing portfolio, potential customers for Cash Management products to grow the bank wallet share on Cash Management business
• Ensure growth of cash balances under CASA through constant monitoring and growth focused initiatives.
• Oversee the smooth running and availability of the Bank’s e-business product offerings (Payment Cards, GABPesa, GABNet ATMs and IMTs)
• Increase the utilization of the digital channels: mobile banking, internet banking.
• Gather market intelligence and develop market sizing initiatives to identify new/emerging market segments and product offerings with specific focus on the public sector, Financial institutions, and Fintech segments
• Participate in product development processes to ensure functionality and overall competitiveness of the Bank’s solutions. Partner with marketing to produce business specific material to communicate the product offerings and support relationship managers in sales.

Skills, Experience and Competencies

Knowledge and experience

• Business graduate from an accredited University preferably with a major in Finance, Marketing and/or Economics. Additionally, a Post Graduate degree (e.g. MBA),
• Minimum 10 years’ experience in Banking /Financial institution, with wide exposure in transaction banking solutions, Business Development, Banking operations and at least 3 years at Senior Management level.
• Experience in managing a team.
• A strong appreciation for technology and digitization,
• Must possess sound knowledge of bank products and problem solving techniques,
• Possess public relationship skills in both formal and social gatherings in order to establish/maintain effective working relationship with those interacted with.

Skills and competencies

• Exceptional oral and written communication skills
• Excellent interpersonal skills- strong listening skills and ability to influence key stakeholders
• Proven track record of developing and executing business growth strategies
• Exhibiting credibility, flexibility and authenticity when communicating with clients, employees, internal partners, regulators and other key stakeholders. High integrity
• Demonstrate and communicate a high level of  ownership and commitment to achieving results
• Client relationship management skills
• Ability to set appropriate targets and work towards achieving these targets to meet the overall strategy of the Bank
• Ability to ensure business success through the maintenance of controls over people, processes and tasks
• Ability to identify and capitalize on cross-sell opportunities for the Bank’s overall benefit.
• Demonstrate and communicate a high level of  ownership and commitment to achieving results
• Work outside the limits of own job when necessary to achieve results, seek feedback and modify own behavior and approach to improve performance