Jobs at Roche

Responsibilities include:

• Build a deep understanding of the health ecosystems across the African continent to set policy agenda priorities including the environments, institutional and political landscapes with emphasis on key priority countries linked to the One Roche Policy and Partnership strategy .
• Actively engage and build relationships with political stakeholders and key influencers of health policy agendas at regional and national levels in coordination with global health policy lead and the One Africa Roche Policy and Partnership Squad to enable removal of barriers and bring key disease area and health topics to the priority agenda for rapid, broad and sustainable access to Roche innovations for patients.
• Conduct research, analyze current healthcare policies, evaluate the effects of proposed legislation, and reporting on findings within the One Roche Africa Policy and Partnership Squad, EMEA LATAM region and Area Africa to identify unmet needs and opportunities.
• Influence political and social events to increase voice around healthcare issues related to key business initiatives under the strategic initiatives of Roche in Africa both internally and externally.
• Build supporting tools and knowledge resources (eg best practice) for implementation of policy agenda at local levels that deliver clear, evidence-based and compelling positions for governments and key influencers including financial aspects (eg pricing, business models), monitoring and evaluation metrics to track momentum for access and lessons learned and communication mechanisms (eg communities of practice).
• Support affiliate policy and commercial teams in local activities in minimizing gaps/hurdles to access in support of health system strengthening initiatives and public private partnerships. Such projects include Global Access Program, One Roche Cancer Diagnostics strategy, Women's Health, UHC, NCDs and local affiliate pilot projects for access.
• Member of One Roche Policy and Partnership Squad for Africa, One Africa Policy and Partnership team, EMEA LATAM Governmental Affairs team and interface with Pharma Global Access Policy team and Communication teams for coordination in the co-creation of Africa health policy leading to greater regional government support for health development activities.

Impact will be measured by:

• Contribution to regional/area business objectives, regional/area business growth and increased patient access across Africa.
• Delivery of key initiatives that result in changes to regional or local policies leading greater access within agreed timelines.
• Development of key relationships within the African health policy ecosystem to shape policy agendas.
• Creation of health policy engagement and shaping capabilities within the local teams across Africa.

Experience Needed:

• Bachelor's degree in Public health, Health Administration, Health Economics, Political Sciences or Public Policy. Graduate Degree (Health Policy, Health Economics, Public Policy, MBA) preferred.
• Proven work experience of 5-7 years in government affairs, policy, public or corporate affairs preferably with some years of experience in the Pharma/diagnostics industry in LMICs/Africa.
• Experience in working with political or governmental organizations and decision-makers to advance the public health conversation.
• Understand political decision making and complex networks of influence and leverage negotiation skills.
• Interpersonal skills for successful collaboration within highly matrixed cross-functional teams .
• Critical thinking, strategic mindset, problem solving, and analytical skills.
• Ethical mindset and good understanding of relevant compliance principles and regulations.
• Strong influencing and negotiation skills: confirmed abilities to influence others without authority and mobilize people behind a common purpose and strategy.
• Excellent command of English. French and/or Portuguese a plus.
• Ability to travel across Internationally.

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Key Responsibilities:

Maximising Customer Experience

• Daily review of customer KPI’s ensuring all delivery shortages and failures are investigated and resolved – making recommendations to both the customer and Roche teams.
• Investigation of all lines which are short supplied to customers and implementing corrective actions.
• Maintain stock levels within agreed tolerances.
• Maintain Customer Master Data cross functionally with 3PL &  AR.

Promotional Planning

• Together with the Inbound Planning Team (Demand Planner), build and support seasonal plans with a focus on maximization of availability for Roche products.
• Build collaborative plans to service Promotions, NPD, Launches, range changes to achieve Instocks/Sell On/Sell In target as per customer agreements. Provide updates to the Customer on these elements.
• Commercial and Roche operational teams to support maximised availability across all customers. Liaise as required with Field teams on 1st hand customer complaints logged with Field teams.
• Drive OTIF by providing customer insight and influence to deliver improved promotional, forecasting and replenishment ac curacy.

Development and implementation of the Joint Supply Plan

• Participation in collaboration meetings between Roche and the customer, providing information inputs and outputs to ensure the meetings deliver against agreed objectives.
• Supporting logistical reviews to maximize service & Roche efficiencies: Order frequency, lead-time, vehicle utilization, delivery times.
• ∙Facilitate end-to-end supply chain reviews to identify potential opportunities for cost savings across all Roche product categories.
• ∙Identify projects that can be used to extract value or optimize efficiencies across Roche and Customer’s supply chain, responsible for the management and delivery of the approved projects – these can range from operational cost savings projects to Customer service change models (MOQ).
• Provide Logistics organizations with functional continuous improvement support across all routes to market. Focus of activity should be Customer, Service, and cost related
• Share & identify best practice productivity opportunities across the Logistics operations

Customer Working Relationships

• Develop an in-depth knowledge and understanding of the sSA market, regulatory factors in Africa, customer’s systems, process key performance indicators and ways of working.
• Relationship management across key departments (Sales/Logistics/Demand Planning), owning and executing the contact strategy to deliver strong cost, cash and service results.
• Represent the combined face of the Customer/Roche to our internal departments and service providers to facilitate business priority alignment.

Additional

• Know the legal and compliance responsibilities of the position; raise questions and concerns when faced with, or you learn of. an ethical or compliance issue. Apply integrity in all aspects of professional conduct.

You, as an ideal candidate, will have the following skills, experience and education:

• Qualification: Diploma or Degree in Logistics Management or similar.
• Experience: At least 3-5 years in customer experience in export logistics or similar.
• Other requirements: Strong ERP knowledge