Human Resource Business Partner at Q-Sourcing Servtec Group

Job Purpose

• To provide strategic HR business partnering to internal units and external client accounts, ensuring effective employee relations, labour compliance, workforce planning, performance management and HR service delivery. The role holder will lead a team, drive HR analytics and reporting, monitor budgets and participate in client review meetings to continuously improve HR service delivery.

Key Responsibilities

HR Business Partnering

• Partner with internal business units and external client accounts to align HR strategies with business objectives.
• Provide HR advisory support to line managers and senior stakeholders on people matters.
• Participate in client review meetings and drive HR service delivery improvement initiatives.

Employee Relations & Compliance

• Manage employee relations, disciplinary cases, grievances, and investigations in line with Kenyan labour law and fair procedures.
• Ensure labour compliance, workforce planning, and HR risk management across assigned units and accounts.
• Monitor HR risks and implement corrective and preventative actions.

Performance Management & Development

• Drive performance management processes, learning initiatives and employee engagement programmes.
• Provide coaching, talent development and change-management support to business units.

Team Leadership & Reporting

• Lead and develop the HR team, ensuring high performance and accountability.
• Prepare HR reports, analytics, and dashboards for management and clients.
• Monitor HR budgets and ensure cost control within approved limits.

Reporting

•  Prepare and submit reports to relevant stakeholders within agreed format and timelines (daily, weekly, monthly, quarterly).
• Present reports that facilitate informed and sound decision-making.

Qualification and Experience

Education

• Bachelor’s degree in HR Management, Business Administration, Industrial Psychology, Organizational Development, or a related field.
• Professional HR certification is an added advantage

Experience

• Minimum 5 years’ progressive HR or relevant leadership/advisory experience; multi-client experience required.
• Experience partnering with multiple business units or client accounts and influencing senior stakeholders.
• Experience in a fast-paced, multi-site, or consulting environment is an advantage.

Technical Skills

• Strong Kenyan labour-law and employee-relations knowledge, including fair disciplinary procedures and investigations.
• Workforce planning, performance management, coaching, talent development, and change-management capability.
• HR data reporting, analytics, risk management, and sound business judgement.
• Proficiency in HRIS/ERP systems and Microsoft Office applications.

Core Competencies

• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
• High integrity, accountability, and professionalism.
• Ability to work under pressure and meet deadlines.
• Results-oriented with a continuous improvement mindset.