Jobs at Impact Water Global

About the Role:

As Global Operations Director, you will:

• Lead the tactics to expand our services to all public schools in Nigeria, Kenya and Uganda by the end of 2025; including:
• how we approach getting data on schools without Impact Water systems.
• how we determine which systems they need.
• how we fit new installations into operations schedules.
• how we build Ops teams to manage new installations.
• Work closely with global leadership to plan Impact Water 2030 global scale-up (standardization of our business and processes to enable the efficient replication of our model to 10-15 countries, reaching 100m+ student beneficiaries).
• Work closely with Operations department to build a network of well trained and motivated agents, including testing and rolling out full time agents and equipping agents with motorcycles.
• Study product issues and design solutions to fix issues; research and pilot new products.
• Reshape and improve our data model and systems to meet evolving needs of the company.
• Spearhead the design, testing and rollout of new MIS tools and technologies.
• Serve as member of global leadership team, participate in all its activities.

As Global Operations Director, you will report to the Regional Director and have a full and direct mandate to drive the work forward. You will coordinate closely with the CDs, Operations Directors and other senior country-level managers.

Qualifications & Skills Required:

• Ability to think and work at scale.
• 5+ years’ experience supervising field work in challenging environments.
• Experience in the social enterprise sector in Sub-Saharan Africa is preferred.
• Experience with Salesforce and Taroworks is preferred.
• Strong leadership, analytical and organizational skills.
• Strong interpersonal, cross-cultural, active listening, writing and presentation skills.
• Excellent intellectual credentials combined with strong emotional intelligence skills.
• English proficiency with 100% fluency; additional language skills are welcomed.
• High levels of integrity.

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Responsibilities:

School Engagement:

• Conduct regular visits to schools to gain insights on challenges school’s face in providing safe drinking water to students.
• Design and implement Impact Water’s strategy for digital and traditional outreach to schools and other partner institutions.
• Research and implement innovative tools and technologies for effective outreach.
• Become a thought leader on generating behavior change communication materials.
• Collaborate with country offices to integrate behavior change communication into resupply and maintenance visits to schools.

Product Usage:

• Design surveys and other mechanisms to evaluate product usage at schools.
• Contribute to the design of data collection forms used by other departments to deepen understanding of product usage.
• Research and pilot cost-effective technologies that increase usage.
• Identify ways to use human-centered design thinking to increase usage.

Qualifications & Skills Required:

• Degree in Public Health, Marketing or any of the Social Sciences (Master’s preferred).
• Must be able to travel 25% of the time to visit schools across Nigeria, Kenya and Uganda.
• Experience in product research and design, commercial and/or social marketing, and behavior change communications is desirable.
• Experience working with schools is a plus.
• Excellent knowledge of digital and traditional outreach methods.
• High proficiency in Microsoft Excel and Google Sheets. Knowledge of apps like Salesforce, Taroworks and ODK is a plus.
• Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills.
• Entrepreneurial team player who can multitask.
• Self reliant, good problem solver, results oriented.
• Ability to pay attention to details.
• Energetic, flexible, collaborative, and proactive.
• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and consultants / field agents.
• Ability to operate as an effective tactical as well as strategic thinker.