Internship/Job Opportunities at World Vision Kenya

MAJOR RESPONSIBILITIES

• Learn Supply Chain Best Practices: Gain exposure to industry-standard supply chain practices and methodologies. Acquire knowledge about inventory management, demand forecasting, vendor relationships, and more.
• Utilisation of ProVision System: Proficiently navigate and utilize the ProVision online procurement system for various procurement activities, including requisition processing and tracking
• Assist in Supply Chain Operations: Collaborate with the Regional Supply Chain Specialist in executing supply chain tasks, ensuring that processes run smoothly and efficiently
• Purchase Order Management: Share purchase orders with suppliers and diligently follow up to ensure timely delivery of goods and services.
• Team Collaboration: Work as part of a dynamic team, learning how to communicate effectively, delegate responsibilities, and collaborate with colleagues to achieve common goals.
• Continuous Improvement and Item Catalogue Management:  Contribute to the identification of areas for improvement within the supply chain and actively participate in process enhancements and review and update the Item Catalogue within the ProVision system to ensure accurate and up-to-date information.
• Document Management and Data Analysis:  Gain hands-on experience in data analysis and reporting, which is a crucial aspect of optimizing supply chain performance and maintain all supporting documents related to sourcing events, ensuring proper documentation and records are stored in the system.
• Supplier Performance Monitoring and Problem Solving:  Participate in problem-solving activities, helping to identify and resolve supply chain challenges. This experience will enhance your critical thinking and decision-making skills. Collect feedback from internal stakeholders and user functions on supplier performance, following established Supplier Performance Management (SPM) guidelines 
• Timely Responses: Proactively provide feedback and updates to requesters on their procurement requests within a maximum timeframe of 48 hours

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE
Required Professional Experience

• Bachelors’ students

Required Education, training, license, registration, and certification

• Bachelor’s Degree in Supply Chain Management, Procurement, or Business Administration, or equivalent professional qualification (advanced CIPS).
• Supply Chain Management Certificates and Membership To Appropriate Supply Chain Institutes I.e. Membership in the Kenya Institute of Supplies Management (KISM) or Certified Institute of Purchasing and Supplies (CIPS) in good standing.
• Graduated in within the past 2 years

Preferred Knowledge and Qualifications

• Adherence to Procurement Policies: Comprehensively understand and consistently apply World Vision's procurement policies and procedures to maintain the highest standards of integrity and compliance.
• Detail-Oriented: Demonstrate a strong commitment to precision and accuracy, ensuring meticulous attention to detail in all supply chain activities.
• Interpersonal and Communication Skills: Exhibit excellent interpersonal and communication skills, fostering effective collaboration and understanding among team members and external stakeholders.
• Team Player: Actively contribute to a collaborative team environment, supporting colleagues to achieve shared goals and success. Build relationships both internally and externally to drive organizational results while respecting and leveraging differences.
• Cultural Sensitivity: Work effectively with individuals from diverse cultural, gender, and background backgrounds, promoting an inclusive and respectful work environment.
• Coordination: Demonstrate the ability to coordinate tasks and activities efficiently to ensure seamless supply chain processes.
• Fast Learner: Display a proactive approach to learning and adapting to new processes and technologies, swiftly acquiring the necessary knowledge and skills.

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Key Responsibilities:

• The intern will be in charge of processing supplier payments, prepare cash advances and refunds as well as ensure that all documents are properly archived in the finance folder and any other roles that might come up.
• This will give the intern a good learning opportunity as they kick start their career.
• This internship is a 12 months’ talent incubation programme aiming to give young Christian graduates real work experience, personal, spiritual and professional development through on- job mentorship and coaching.

Accounts Payable Function

• Monitor EARO invoices mail box and process invoices on provision
• Review pending purchase orders on a quarterly basis.
• Prepare monthly creditor reconciliations and liaise with vendors to ensure prompt clearance or resolution of pending or disputed items.
• Liaise with The Finance officer to clear outstanding items in the Bank Reconciliation

Cash/Advance Settlement Management

• Process cash requests according to policy, processes and agreed turnaround times while coordinating with the onsite bank teller to reconcile uncollected amounts.
• Account Allocation of Balance Sheet A/C relating to Advances for proper Aging
• Manage the corporate credit card process by booking of the expenses in expense reporting systems General Ledger reconciliation

Inter-office payment settlement system operations

• Perform account Allocation and reconciliation of balance sheet accounts as may be required

Document Management and Archiving

• Keep records of documents filed or removed using a tracking tool
• Ensure correct filing, legibility and proper condition of financial documents
• Find and retrieve information from files in response to requests from authorized internal and external users (Auditors, Government agencies)

Budgeting, Reporting and Analysis

• Participate in budgeting for operational costs.
• Participate in FFR review meetings within Finance.
• Prepare financial analysis as may be assigned by the supervisor.

Administrative Roles

• Support in Events and facilities management 
• Any other administrative roles as Maybe assigned from time to time
• Participate in some finance review meetings and any other learning duties as may be assigned by the supervisor. 

Knowledge, Skills and Experience

• A degree in Accounting, Business Administration or the equivalent of the professional qualification in accounting with at least Knowledge in CPA or ACCA level 2
• Good communication and writing skills in English
• Excellent interpersonal skills and ability to work with minimum supervision
• Computer literate (MS word & excel and other accounting software
• Capabilities – Christ-centred life and work, personal integrity and trustworthiness, humanitarian diplomacy.
• Graduated withing the last 2 years

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MAJOR RESPONSIBILITIES

Statutory Management support

• Ensure the remittance of NHIF; NSSF, NITA and HELB and other staff contributions are made to the relevant authorities
• Ensure statutory files are also updated with remittance advices or any other proof of remittance

On boarding and staff exits Management

• Collaborate with HR and department heads to prepare orientation schedules for new staff members.
• Track the onboarding process to ensure it is done to completion
• Trak clearance process

Administer and support in the management of National Staff benefits scheme

• Assist with timely member enrolment and deletion processes.
• Provide support in liaising with the underwriter/broker for staff reimbursements.
• Support in member education sessions
• Support in the filing and updating staff records with scheme membership documents
• Assist with maintenance of scheme members lists

Staff recruitment support - Work closely with the recruiting point person to;

• Open positions and advertise
• Interview planning support
• Schedule and support interview invitations
• Proper documentation and filing of all recruitment documents
• Support with the background & reference checks

Record Keeping

• Help maintain staff records in both physical and digital formats
• Ensure staff files are organized and complete in accordance with audit requirements.
• Ensure all statutory documents/policies are signed and in staff files

Staff Correspondence support

• Support in processing staff travel letter requests
• Ensure full compliance and approval from relevant authorities before processing
• Support in processing staff bank and other financial institutions with full compliance of the MOU’s that WV has with these institutions
• Proper documentation and filing of all these documents

KNOWLEDGE, SKILLS AND EXPERIENCE

• Holds a Bachelors (e.g., Human Resources, Business Administration) degree obtained within a year of the internship program and other relevant qualification from a recognized and accredited university.
• Registered with IHRM

OTHER QUALIFICATIONS

• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Graduate within the last 2 years from a recognized University.
• Bachelor's Degree in Human Resources Management
• Proficient in computer skills
• Eagerness to learn and contribute to HR functions.
• Strong Christian values
• Confident, articulate, detail-oriented and organized
• Enthusiastic and ready to learn
• Passionate about serving vulnerable people, especially children
• Adaptable and sensitive to the different contexts in which WV EAR works
• Able to work within a multi-cultural environment
• Willingness to be champions of safeguarding and protecting people and children we work with

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Key Responsibilities:

As part of the WV EAR family, the position holder promotes World Vision's Christian values through its work in teams and with people from various backgrounds.  In addition, this role provides administrative support to Regional Faith and Development Senior Technical Advisor and the SPQ Director.  

For assigned Regional post, the Faith and Development intern be responsible for providing both spiritual formation and nourishment for both staff and organization by reinforcing WV Christian foundation, identity and witness and hence influencing both WV programming. In addition, the position also contributes to the quality of our programs through supporting the integration of the various faith and development approaches in processes and capacity enhancement of our staff and partners. The position is a key driver to the realization of WVI’s Faith and Development strategic intent in East Africa region.

• This internship is a 12 months’ talent incubation programme aiming to give young Christian graduates real work experience, personal, spiritual and professional development through on- job mentorship and coaching.

Coordinate Staff Spiritual Formation Activities

• Help develop and coordinate the chapel program activities
• Facilitate the equipping of small group leaders for effective staff formation sessions through small groups.
• Facilitate availability of relevant Spiritual formation materials being careful to include areas of peace, protection, and opportunity that will influence Faith and Development 
• Brainstorm, plan, and roll out relevant topics and areas of focus on spiritual focus that should be engaged to staff
• Review and analyze the relevance and value add of the materials provided to staff and how they have been utilized
• Attend Chapel Committee meetings
• Help in planning Day of Prayer for East Africa Office
• Be the point person on prayer updates of the Region

Program Integration 

• Help in organizing staff training for Faith and Development models such as Empowered World View.

Administrative Responsibilities 

• Administrative support to Regional Faith and Development Senior Technical Advisor and SPDQ Director.   
•  Coordinate and provide logistical support for F&D Regional Forums and meetings 
• Provide support for travel bookings and logistics
• Coordinate and consolidate team inputs for monthly and quarterly reports

Thought Leadership & Publications in area of expertise

• Populate, provide and develop bible study guides to be used in small groups throughout the FY

Others

• Carry out additional responsibilities as assigned by the Regional Faith and Development Advisor and SPDQ Director.
• Attend and participate in devotional meetings.

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

• Must be a committed Christian, able to stand above denominational diversities. Spiritual maturity; clear articulation of personal faith in Christ about how their faith informs their life and work.  Possesses biblical acuity
• Demonstrates well-developed interpersonal skills, excellent communication skills, both verbal and written, as well as negotiation skills
• Experience in developing devotional materials.
• Must adhere to set security standards
• Excellent English language skills; written and verbal.
• Demonstrated writing skills and working with excel spreadsheets.
• Innovative and the ability to think outside of the box.
• Team player; the ability to work as part of a diverse team to achieve the overall goal

Required Education, training, license, registration, and certification

• Bachelor Degree, preferably in Bible and Theology, Christian Education or Christian Ministry
• Graduated in the 2 years

Preferred Knowledge and Qualifications

• Knowledge of denominational aspects and other faith core beliefs.

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Key Responsibilities:

• The purpose of intern is to work closely with Regional Program WASH Director and the Regional WASH Infrastructure Specialist for East Africa supporting in the implementation of WASH Program in 9 countries. The Intern shall support the office of the Regional WASH Director in ensuring program quality in line with the WASH Business Plans, support in planning, drafting and reviewing of reports, develop and review BOQs, resource acquisition and marketing materials, supporting in meetings and conferences. The assignments are office/desk and field/site based.
• The candidate is expected to exhibit and communicate World Vision's Values and Christian ethos and demonstrate spiritual life that stands above any denominational beliefs.
• This internship is a 12 months’ talent incubation programme aiming to give young Christian graduates real work experience, personal, spiritual and professional development through on- job mentorship and coaching.

MAJOR RESPONSIBILITIES

• Support the WASH program in the implementation of the WASH Business plan in 9 countries which are Burundi, Ethiopia, Kenya, Rwanda, Somalia, Tanzania, Sudan, South Sudan and Uganda.
• Support the WASH Program in Resource Acquisition and Development through development of marketing materials from different country offices
• Support in the development of communication and social media documentation materials for WASH and WASH conferences
• Monitor and support Risk management and mitigation for WASH projects in collaboration with the Regional Risk management officer.
• Provide support in the development, adaptation and scaling up of project models and approaches that contribute to specific child well-being outcomes
• Support field offices in Water Tracking, data validation especially on the culture of quality
• Strengthen the WASH community of practice (CoP) in EAR through the establishment and running of the regional chapter

Other responsibilities:

• Carry out additional responsibilities as may be required.

KNOWLEDGE, SKILLS REQUIRED

• Bachelor’s degree in civil engineering, construction technology, civil and environmental engineering, water and sanitation and/or related fields.
• Must be registered with a professional practicing body in the field of specialization. Any additional training undertaken in the area of specialization will be an added advantage.
• Proficient written and oral communication skills
• Graduated within the last two years

Preferred Knowledge and Qualifications

• Knowledge in Microsoft packages such as Word, Excel, PowerPoint,
• Knowledge on Water, Sanitation and Hygiene
• Designing Computer Aided Programs Such as AutoCAD, GIS, Water CAD, AutoCAD Civil 3D, Microsoft Project 
• Knowledge in mWater combined with GIS will be an added advantage
• Report writing and Negotiation skills;

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Key Responsibilities:

The purpose of this role is to provide an opportunity to a young graduate to gain hands-on work experience with the Regional Humanitarian Emergency Affairs (HEA) team. The young graduate will work with the HEA Staff keeping tabs of critical support requirements in emergency preparedness planning, response management, and knowledge management.

This internship is a 12 months’ talent incubation programme aiming to give young Christian graduates real work experience, personal, spiritual and professional development through on- job mentorship and coaching.

MAJOR RESPONSIBILITIES

Preparedness and Information Management 

• Contribute to the definition of information requirements and the development of data flows, data quality assurance & quality control, and   information management standard operating procedures and guidelines
• Support with the design, development and testing of data collection tools using platforms like ArcGIS, Power BI, ODK, Kobo, etc., for use in disaster management, community risk assessments, impact-based early warning monitoring, and preparedness tracking.
• Consolidate humanitarian response data from 9 field offices and coordinate the development and dissemination of information products such as situation reports, maps, sector infographics, and dashboards.
• Support the collection, cleaning, and analysis of primary and secondary humanitarian and preparedness data from field offices for evidence-informed regional planning, anticipatory action triggers, and community-level risk reduction strategies.
• Support the documentation of all HEA products including lessons learned, best practices, Real Time Learning etc., and maintain internal data management systems (e.g., Box, Teams, SharePoint).
• Maintain an updated humanitarian response register and action points running sheet. improve data quality in the region/countries through field support, monitoring and feedback.
• Work closely with humanitarian advisors and Anticipatory Action Coordinator to ensure the data is fit for the purpose.

Administrative Support

• Support in preparation of key events organized by HEA e.g trainings etc
• Support in capturing notes and minutes for meetings and any other as assigned.

Interdepartmental Support

• Actively participate and support resource mobilisation efforts for humanitarian and disaster risk reduction interventions.
• Working with HEA, Advocacy and Communications department in amplifying the voices of children and evidence-based impact through identifying potential stories and content that can be multi-purposed.
• Support and coordinate with the Regional Office and FOs in development of regional blogs and opinion pieces that can be published externally (View, wvi.org) internally (Ignite).
• Work closely with RAM as per request to provide any necessary support

External Engagements:

• Participate in critical meetings with key stakeholders when delegated to ensure WV is well represented.
• Consolidate write-ups of external meetings for internal sharing.

Other Duties

• Perform any other related duties as required.
• Attend and participate in devotional meetings

KNOWLEDGE AND QUALIFICATIONS FOR THE ROLE

Required Professional Experience

• Graduates with an interest in Disaster Management and passionate about data analytics, having graduated within two years of application.

Required Education, training, license, registration, and certification

• Degree in any of the following: Data Analytics/Data Science/ Statistics/ Information Management/ Statistics or a related field.
• Graduated within the last 2 years

Preferred Knowledge and Qualifications

• High interest and good understanding of humanitarian industry; Sphere Standards; Core Humanitarian Standards.

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JOB PURPOSE

The Regional Resource Development Graduate Intern will provide administrative, Grant Acquisition Analysis and documentation. The role is aligned with the East Africa Region and Partnership Strategy, Our Promise 2030, Going Further Than We Imagined. The role will support the achievement of Grant Acquisition strategy.

In this role, the intern will gain valuable hands-on experience in administrative tasks, grant acquisition analysis, the utilization of tech for enhanced acquisition and documentation. In addition, the intern will experience and learn from team dynamics including relational, negotiation and decision-making skills. This practical experience will not only enhance his/her skills but also provide a deep understanding of the processes and intricacies involved in resource development within the East Africa Region. By actively participating in these tasks, the intern will contribute to personal growth and professional development, allowing them to build a strong foundation for a career in resource development or a related field.

MAJOR RESPONSIBILITIES

Monitor and Report Field Office Progress

• Schedule, send the agenda, invites and take meeting notes for dissemination and filing in Box for Grant acquisition and Management GAMHUB quarterly calls, one- on-one EARO RDU-FO meetings and the EARO-RDU bi-weekly catch-up calls
• Support preparations for the annual GAM Forum
• Update the EAR, FO and external partners contact list
• File and organize the EAR GAM documents in Box

Research and Analysis (Influence)

• Coordinate information collection for capacity statement development
• Update the Grant Opportunity Acquisition Tracking (GOAT) report for further review

Administrative Support, Planning and Reporting

• Prepare the draft budget, agenda and logistics (flights, accommodation, meals, ground transport, RDU material, passports and visas) for WV EAR RDU internal and external meetings, workshops, launches, conferences or forums
• Support knowledge EAR GAM knowledge management site and the teams’ channels documents.
• Support with ensuring engagement meeting notes, action points are documented and executed.
• Support with prayer meetings every two weeks. Ensure speaker is selected and invites are sent
• In consultation with the Grants Support Officer, ensure branding materials are ready and available for engagements
• Support Go No Go approval process on Teams

EAR GAMHUB correspondent

• Survey NOs, RO, and SOs to attain their priorities, assess the results, identify key experts throughout the partnership to address their concerns, and coordinate development of the agenda
• Coordinate logistics and accommodation of local and international attendees the Come up with the Agenda for the meeting in collaboration with the RDU Team
• Develop a GAM HUB Report and Action Plan to disseminate to all stakeholders

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

• Knowledge of emerging global trends, resource mobilization, community development, and fragile contexts.
• Experience planning and organizing workshops or forums for participants in multiple countries.
• Excellent communication (written and oral) and interpersonal skills, particularly in a cross-cultural environment
• Planning and organizational skills and ability to prioritize multiple activities
• Experience in data analysis

Required Education, training, license, Registration, and certification

• Bachelor’s or master’s degree in social sciences, economics or any other related fields
• Capabilities – achieving, thinking, self-managing, relational, networking and collaboration and humanitarian diplomacy.
• Graduated in the last two years.

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Key Responsibilities:

The Regional Advocacy and External Engagement Graduate Intern will provide administrative, research, planning, note taking and policy analysis support.  The role is aligned with World Vision East Africa Region and Partnership Strategy, Our Promise 2030, Going Further Than We Imagined. The role will support the achievement of the four Advocacy and External Engagement Outcomes namely:

• Outcome 1: Child well-being and rights are advanced through child-sensitive policies, investments and services including Sustainable Development Goals (SDGs) and Citizen Voice and Action (CVA)
• Outcome 2: The ENOUGH Campaign to end Child Hunger and Malnutrition
• Outcome 3: All children are prioritized through humanitarian advocacy
• Outcome 4: Lead and Manage EAR Advocacy and External Engagement

This internship is a 12 months’ talent incubation programme aiming to give young Christian graduates real work experience, personal, spiritual and professional development through on- job mentorship and coaching.

MAJOR RESPONSIBILITIES

Monitor and Report on Field Office Advocacy Progress (Impact)

• Schedule, send the agenda and take meeting notes for dissemination and filing in Box for Regional Advocacy Forum (quarterly), 9 FO bimonthly (once every two months) calls, External Engagement Meeting
• Update the EAR, FO and external partners contact list
• File and organize the EAR Advocacy documents in Box
• Draft the quarterly Board Report
• Update the key events from 1 October 2023 – 30 September 2024 including people reached and children reached
• Develop regional trends in Excel of advocacy performance documents namely: Annual plans, Advocacy Maturity Matrix (AMM), Advocacy Strategic Measures (ASM), Advocacy Capacity Statements and External Engagement Plans.

Research and Analysis (Influence)

• Draft 2 policy briefs (one every 6 months)
• Update the EAR statistics table quarterly
• Compile children’s voices from the ENOUGH Campaign launches and develop 1 EAR Report
• Track and update the policy change agenda 9 FOs for ENOUGH Campaign

Networking and External Engagement

• Schedule, send the agenda and take meeting notes for dissemination and filing in Box for EAR External Engagement team quarterly
• Schedule 4 high level External Engagement meetings
• Review the EE tracker monthly and follow-up with the EE Team
• Track key messages humanitarian advocacy for 4 FOs quarterly

Administrative Support, Planning and Reporting

• Prepare the draft budget, agenda and logistics (flights, accommodation, meals, ground transport, advocacy material, passports and visas) for WV EAR Advocacy internal and external meetings, workshops, launches, conferences or forums
• Upload the relevant documents on regional WV EAR Advocacy statements, policy briefs and other documents in different platforms such as WV Central, Relief Web and Box.

Amplify Children’s Voices

• Participate in the quarterly meetings of the EAR Children’s Council, take notes and disseminate
• Organise 1 physical meeting for the EAR Children’s Council
• Develop social media captions
• Support in developing the staff note for specific commemorative days
• Support in monitoring the social media responses.

KNOWLEDGE /QUALIFICATIONS FOR THE ROLE

Required Professional Experience

• 1 to 2 years of experience in advocacy, external engagement, campaigns or policy analysis work in developing countries.
• Knowledge on Child Rights including the African Charter on the Rights and Welfare of the Child or the UN Convention on the Rights of the Child.
• Experience planning and organizing workshops or forums for participants in multiple countries.
• Excellent communication (written and oral) and interpersonal skills, particularly in a cross-cultural environment
• Planning and organizational skills and ability to prioritize multiple activities
• Research experience especially in policy and advocacy
• Understanding of humanitarian and fragile contexts

Required Education, training, license, registration, and certification

• Bachelor's degree in social sciences, communication, public policy, management or law
• Training certificate on advocacy, child rights and policy influence, an added advantage
• Graduated within the last 2 years

Preferred Knowledge and Qualifications

• Training certificate on advocacy, child rights and policy influence, an added advantage

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MAJOR RESPONSIBILITIES:

• Strengthen brand identity of World Vision
• Developing communication products including digital media, reports, publication, flyers, posters, etc.
• Develop, execute and report on social media engagement plans/calendar
• Create concepts and ideas to visually communicate our brand and goals
• Partner with regional communications team to design concepts for campaigns, events and other special projects
• Engage in internal communications activities for broad exposure to the organisation

KNOWLEDGE, SKILLS AND EXPERIENCE

• Bachelor’s in communications, Journalism, Media, Graphic design or Marketing
• Experience/demonstrated ability in using social media and tracking analytics.
• Excellent communication (written and oral) and interpersonal skills
• Experience/demonstrated ability in using graphic design software. You need to know how to use Microsoft Office Suite, Adobe Illustrator, Adobe InDesign, Adobe Photoshop at an advanced level.
• Experience in production and video editing.
• Experience/demonstrated ability in multimedia, marketing, desktop design, journalism, media and/or communication industry.
• Sharp sense of graphic design and digital media trends.
• Excellent analytical skills to translate complex ideas into aesthetically pleasing, understandable, attention-grabbing information
• Must have graduated within the last 2 years
• Excellent written and communications skills in English

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Key Responsibilities:

The IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.

The role is foundational to achieving a proactive, data-driven IT operations model—helping transition the organization from reactive firefighting to predictive service assurance.

Core Competencies

• Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
• Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.
• Collaboration: Works effectively across infrastructure, application, and service management domains.
• Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.
• Innovation: Drives automation, simplification, and modernization of event workflows.
• Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.

Qualifications & Experience

Education & Certifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
• Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable

Experience

• 5+ years’ experience in IT Operations, Monitoring, or Event Management roles
• Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
• Experience integrating monitoring tools with ITSM platforms for automated incident management
• Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
• Exposure to hybrid environments (cloud + on-prem infrastructure)

Technical & Functional Skills

• Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
• Experience designing or operating event-driven systems for proactive detection and service assurance
• Knowledge of APIs and system integrations
• Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
• Familiarity with ITSM processes (Incident, Problem, Change Management)

Core Responsibilities

Event Detection, Ingestion & Correlation

• Design and maintain event ingestion pipelines from multiple monitoring sources (e.g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).
• Develop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.
• Maintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.

​​​​​​​Automation, Orchestration & Remediation

• Build and maintain automation scripts and workflows to automatically detect and remediate known issues (e.g., restarting services, clearing caches, resizing disks).
• Integrate event management systems with ITSM platforms (e.g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.
• Participate in AIOps initiatives—leveraging predictive analytics and machine learning models to forecast incidents and anomalies.

​​​​​​​Standardization, Templates & Documentation

• Develop standard operating procedures (SOPs), runbooks, and knowledge articles for consistent event triage and escalation processes.
• Create event configuration templates (e.g., for threshold settings, escalation rules, integration blueprints) to ensure monitoring practices are repeatable and scalable.
• Maintain a Monitoring and Event Management Playbook outlining governance, workflows, and automation frameworks.
• Document integration patterns, naming conventions, and API schema mappings to enable faster onboarding of new systems.
• Ensure all documentation is version-controlled, accessible via Confluence or SharePoint, and updated as systems evolve.

​​​​​​​Operational Effectiveness & Continuous Improvement

• Conduct routine health checks on event management systems to ensure optimal performance, data accuracy, and integration stability.
• Analyze event and incident data trends to identify gaps, redundancies, or opportunities for improvement.
• Partner with Service Desk, Cloud, and Network teams to optimize event thresholds, escalation rules, and notification logic.
• Drive continuous improvement initiatives—reducing false positives and increasing actionable alerts through tuning and refinement.

​​​​​​​Governance & Quality Assurance

• Enforce standardized event handling procedures across global and regional IT teams.
• Support governance reviews and audits to demonstrate compliance with ITIL Event Management and ITOM standards.
• Ensure event management aligns with organizational KPIs such as system uptime, MTTD, MTTR, and service reliability targets.
• Support the development of a Monitoring Maturity Framework to assess and elevate event management capabilities globally.

Collaboration & Knowledge Transfer

• Partner with technical teams to integrate new services and platforms into the event management ecosystem.
• Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff to embed best practices.
• Participate in Agile ceremonies and cross-functional collaboration to align event management efforts with larger transformation initiatives.
• Act as a subject matter expert (SME) for monitoring and observability in project design and operational readiness reviews.

Tool Evaluation & Innovation

• Evaluate emerging monitoring and observability tools to identify opportunities for consolidation or modernization.
• Support proof-of-concept activities, benchmark tool performance, and provide recommendations for technology roadmaps.
• Contribute to architectural discussions regarding hybrid monitoring strategies, especially in multi-cloud contexts.