Open Roles at World Vision Kenya

Key Responsibilities:

• The IT Event Management Engineer is responsible for designing, implementing, and continuously improving global event detection and alerting systems that ensure proactive identification and resolution of IT issues before they impact users or services. This position operates at the intersection of engineering, automation, and service management, driving reliability, consistency, and operational excellence across hybrid cloud and on-prem environments.
• The role is foundational to achieving a proactive, data-driven IT operations model—helping transition the organization from reactive firefighting to predictive service assurance.

Core Competencies

• Technical Proficiency: Understanding of ITOM systems, monitoring frameworks, APIs, and integrations.
• Process Orientation: Ability to document, standardize, and institutionalize best practices through templates and guides.
• Collaboration: Works effectively across infrastructure, application, and service management domains.
• Analytical Thinking: Strong data interpretation skills to identify event trends and patterns.
• Innovation: Drives automation, simplification, and modernization of event workflows.
• Customer Focus: Designs alerting systems that directly enhance reliability, transparency, and user satisfaction.

Qualifications & Experience

Education & Certifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field
• ITIL Foundation (minimum); ITIL Intermediate or ITIL 4 Managing Professional is an advantage
• Relevant certifications in cloud platforms (Azure, AWS) or monitoring tools are desirable

Experience

• 5+ years’ experience in IT Operations, Monitoring, or Event Management roles
• Proven experience working with enterprise monitoring and event management tools (e.g., OpsBridge, Azure Monitor, AWS CloudWatch, Site24x7)
• Experience integrating monitoring tools with ITSM platforms for automated incident management
• Hands-on experience in automation and scripting (e.g., PowerShell, Python, Ansible)
• Exposure to hybrid environments (cloud + on-prem infrastructure)

Technical & Functional Skills

• Strong understanding of ITOM and monitoring frameworks, including event correlation, alert tuning, and noise reduction
• Experience designing or operating event-driven systems for proactive detection and service assurance
• Knowledge of APIs and system integrations
• Experience with dashboards, analytics, and reporting tools (e.g., Power BI, Kibana)
• Familiarity with ITSM processes (Incident, Problem, Change Management)

Core Responsibilities

Event Detection, Ingestion & Correlation

• Design and maintain event ingestion pipelines from multiple monitoring sources (e.g., Azure Monitor, AWS CloudWatch, network devices, applications, SaaS systems).
• Develop correlation logic and rules to identify related alerts and minimize redundant or noisy notifications.
• Maintain event taxonomies and classification standards to ensure consistent event tagging, severity, and categorization across systems.

Automation, Orchestration & Remediation

• Build and maintain automation scripts and workflows to automatically detect and remediate known issues (e.g., restarting services, clearing caches, resizing disks).
• Integrate event management systems with ITSM platforms (e.g., ServiceNow, SMAX) to auto-create and route incidents with contextual data.
• Participate in AIOps initiatives—leveraging predictive analytics and machine learning models to forecast incidents and anomalies.

Standardization, Templates & Documentation

• Develop standard operating procedures (SOPs), runbooks, and knowledge articles for consistent event triage and escalation processes.
• Create event configuration templates (e.g., for threshold settings, escalation rules, integration blueprints) to ensure monitoring practices are repeatable and scalable.
• Maintain a Monitoring and Event Management Playbook outlining governance, workflows, and automation frameworks.
• Document integration patterns, naming conventions, and API schema mappings to enable faster onboarding of new systems.
• Ensure all documentation is version-controlled, accessible via Confluence or SharePoint, and updated as systems evolve.

Operational Effectiveness & Continuous Improvement

• Conduct routine health checks on event management systems to ensure optimal performance, data accuracy, and integration stability.
• Analyze event and incident data trends to identify gaps, redundancies, or opportunities for improvement.
• Partner with Service Desk, Cloud, and Network teams to optimize event thresholds, escalation rules, and notification logic.
• Drive continuous improvement initiatives—reducing false positives and increasing actionable alerts through tuning and refinement.

Governance & Quality Assurance

• Enforce standardized event handling procedures across global and regional IT teams.
• Support governance reviews and audits to demonstrate compliance with ITIL Event Management and ITOM standards.
• Ensure event management aligns with organizational KPIs such as system uptime, MTTD, MTTR, and service reliability targets.
• Support the development of a Monitoring Maturity Framework to assess and elevate event management capabilities globally.

Collaboration & Knowledge Transfer

• Partner with technical teams to integrate new services and platforms into the event management ecosystem.
• Conduct knowledge transfer sessions, workshops, and training for regional IT and operations staff to embed best practices.
• Participate in Agile ceremonies and cross-functional collaboration to align event management efforts with larger transformation initiatives.
• Act as a subject matter expert (SME) for monitoring and observability in project design and operational readiness reviews.

Tool Evaluation & Innovation

• Evaluate emerging monitoring and observability tools to identify opportunities for consolidation or modernization.
• Support proof-of-concept activities, benchmark tool performance, and provide recommendations for technology roadmaps.
• Contribute to architectural discussions regarding hybrid monitoring strategies, especially in multi-cloud contexts.

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Key Responsibilities:

• The Digital Transformation Project Manager (PMII) leads the delivery of strategic digital initiatives within the Delivery Centre of Excellence of the Global Technology & Digital Solutions division of World Vision. This business-focused proficient project management role ensures that approved business investments are translated into value-led, usable digital capabilities that enable business-led change and adoption and ultimately contribute to measurable business value. 
• The Digital Transformation Project Manager leads delivery across the full value chain — from approved intent and validated requirements through build, quality assurance, release, and operational readiness — enabling the business to realise sustained outcomes over time. 
• The role orchestrates delivery across the Delivery Centre of Excellence disciplines — Business Analysis, Quality Assurance, and Change & Adoption — while coordinating closely with wider GTD functions such as Architecture, Cybersecurity, Infrastructure & Operations, and external partners. 

Qualifications & Certifications 

• Bachelor’s degree in Business, Information Technology, or a related discipline. 
• Recognised project management certification (PMP, PRINCE2 or equivalent). 
• Agile or hybrid delivery certification (Scrum, Disciplined Agile, SAFe or equivalent) preferred. 
• Change management certification desirable (PROSCI or equivalent). 

Key Accountabilities 

• Delivery Across the Value Chain 
• Manage project delivery across the Delivery CoE value chain, from validated intent through build, quality assurance, release, and operational readiness. 
• Orchestrate delivery across Business Analysis, Engineering, Quality Assurance, and Change & Adoption. 
• Ensure project fundamentals are in place to support successful adoption and value realisation. 
• Enable effective collaboration between disciplines to ensure cohesive delivery. 
• Maintain delivery momentum by managing dependencies, risks, and key decisions. 

Change & Adoption Enablement 

• Enable and support business-led Change & Adoption activities to ensure delivered capabilities are ready for adoption. 
• Ensure change and adoption activities are integrated into delivery plans, milestones, and timelines. 
• Support readiness planning including communications, training, and operational transition. 
• Ensure delivery outputs enable successful adoption and sustained ways of working. 

Stakeholder Engagement & Governance 

• Serve as the central coordination point for delivery stakeholders ensuring clarity of roles and expectations. 
• Facilitate governance forums including Steering Committees and delivery reviews. 
• Provide transparent reporting on delivery progress, risks, dependencies, and trade-offs. 
• Support informed decision-making through structured delivery insights. 

Planning & Delivery Control 

• Develop and maintain integrated delivery plans covering scope, milestones, dependencies, resourcing, and forecasts. 
• Track progress and adjust plans where necessary to maintain delivery commitments. 
• Ensure adherence to Delivery CoE governance and project standards. 
• Ensure operational readiness and transition planning are incorporated into delivery. 

Financial Stewardship 

• Manage project financials including budgeting, forecasting, and cost control. 
• Monitor financial performance and highlight variances early to protect investment value. 
• Support investment governance and value stewardship. 

Risk & Issue Management 

• Identify and actively manage delivery, operational, and organisational risks. 
• Facilitate resolution of complex issues through structured analysis and collaborative decision-making. 
• Ensure delivery risks impacting adoption or operational readiness are proactively addressed. 

Vendor & Partner Coordination 

• Support sourcing activities including vendor evaluation and onboarding. 
• Coordinate vendor contributions to ensure alignment with delivery milestones and outcomes. 
• Ensure vendor delivery aligns with Delivery CoE standards and governance. 

Delivery Excellence & Continuous Improvement 

• Apply Delivery CoE standards, frameworks, and governance to ensure consistent delivery practices. 
• Champion the application of project standards and delivery approaches across our wider team and with business stakeholders 
• Capture lessons learned and contribute to improving organisational delivery capability. 
• Contribute to the ongoing maturity of Delivery Centre of Excellence practices.

Project Manager Skills & Experience 

• Minimum of 5+ years’ experience, including at least 2–3 years managing IT projects or workstreams within complex delivery environments. 
• Demonstrated ability to lead delivery activities or workstream teams through moderately complex initiatives, maintaining alignment to strategic objectives and applying disciplined delivery practices across stakeholders and deliver practices.  
• Strong communication skills with the ability to clearly convey delivery status, risks, dependencies clearly to both technical and non-technical stakeholders. 
• Proven experience in engaging and collaborating with stakeholders, including business partners, delivery teams, and vendors to build effective working relationships  
• Solid understanding of organisational change and adoption considerations, with experience supporting successful implementation and transition into operations. 
• Experience applying project standards, frameworks, and governance, with the ability to learn, adapt, and continuously improve delivery practices. 
• Ability to support delivery across the project lifecycle, from initiation and planning through execution and readiness for adoption. 
• Broad exposure to enterprise IT landscapes including applications, integration, infrastructure, data, and cloud environments. 
• Ability to operate effectively in complex, matrixed organisations and coordinate cross-functional delivery teams. 
• Strong problem-solving capability with a structured approach to planning, risk management, and delivery governance.