Vacancies at Madison Group Limited

Key Responsibilities

Key responsibilities for the position are as hereunder:

• Serve as the Single Point of Contact for all IT-related issues and requests.
• Provide first-line technical support for incidents received through calls, emails, ticketing systems and walk-ins.
• Log, categorize, prioritize, troubleshoot and resolve incidents within agreed SLAs.
• Escalate unresolved incidents to 2nd line support teams or vendors while maintaining ownership of the incident lifecycle.
• Support Windows OS, Microsoft Office Suite, email systems, printers, VPN connectivity, network access and user accounts.
• Process and fulfil service requests including account creation, password resets, access provisioning and software installation.
• Provide remote support using approved tools and assist with installation/configuration of desktops, laptops, printers and mobile devices.
• Ensure compliance with access management policies and procedures.
• Perform basic network troubleshooting including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi and VPN connectivity.
• Maintain accurate support documentation, knowledge base articles, IT asset inventory and service records.
• Prepare and circulate IT service desk reports and performance updates.
• Work with internal teams and external vendors to ensure efficient service delivery and business continuity

Key Competencies Required

• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills with strong customer service orientation.
• Ability to communicate effectively with both technical and non-technical users.
• Ability to work under pressure, prioritize tasks and manage multiple assignments effectively.
• High level of professionalism, integrity and customer focus.

Requisite Qualifications

Qualified candidates are expected to possess the following;

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• Minimum of 2-4 years of experience in IT support or service desk environment
• Professional certifications such as ITIL Foundation Certification, CompTIA A+, Network+, Microsoft certifications, or related certifications will be an added advantage.
• Basic networking knowledge including TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi troubleshooting, and VPN connectivity.
• Good understanding of Microsoft Windows Operating Systems, Microsoft Office Suite, Active Directory, remote support tools and ticketing systems.
• Understanding of cybersecurity and access control best practices.

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Overall Responsibility

The job holder will support the delivery of core actuarial functions, including pricing, reserving, data analytics, and capital modelling for the general insurance and medical portfolios. Working under the guidance of the Assistant Manager, the incumbent will contribute to data-driven decision-making aimed at improving underwriting profitability, supporting product development, enhancing pricing adequacy, and providing analytical insights into business performance and emerging risks.

Key Responsibilities

• Support the preparation of actuarial analyses relating to pricing, reserving, portfolio performance, and profitability.  
• Assist in the development, maintenance, and enhancement of actuarial models and analytical tools.  
• Perform data extraction, validation, and analysis to support actuarial investigations and business decision-making.  
• Support pricing reviews and contribute to the assessment of rate adequacy across business lines.  
• Assist in monitoring portfolio experience and identifying company and industry trends in claims, premiums, expenses, and other key performance indicators.  
• Contribute to the development of new products and enhancement of existing products.  
• Prepare actuarial reports, management information, and regulatory submissions as required.  
• Collaborate with underwriting, finance, operations, and other business units to provide actuarial insights and support.  
• Ensure actuarial work complies with applicable regulatory requirements, professional standards, and company policies.  
• Participate in initiatives aimed at improving actuarial processes, data quality, automation, and reporting efficiency

Skills and Competencies Required

• Sound understanding of actuarial, statistical, and data analysis concepts. 
• Strong analytical and problem-solving skills with a high level of accuracy and attention to detail. 
• Working knowledge of R and/or Python and Power BI; willingness to develop SQL skills for data management and ETL processes. 
• Proficiency in Microsoft Excel and other analytical tools. 
• Ability to organize and manage multiple tasks while meeting deadlines. 
• Strong interpersonal and teamwork skills with the ability to collaborate across functions. 
• Effective written and verbal communication skills, including the ability to present technical findings clearly. 
• Curiosity, initiative, and a willingness to learn and adapt in a dynamic environment. 
• High standards of professionalism, integrity, and accountability

Knowledge & Work Experience

• Understanding of general insurance principles and familiarity with statistical modelling, data analysis, and quantitative problem-solving techniques. 
• Awareness of the regulatory and business environment within the insurance industry. 
• Prior actuarial or insurance industry experience is desirable but not mandatory. 
• Internship, industrial attachment, academic projects, or practical experience involving data analysis, statistical modelling, or insurance related work will be an added advantage.

Academic and Professional Qualifications required

• Bachelor’s degree in Actuarial Science, Statistics, Mathematics, Data Science, or a related quantitative field. 
• Progress towards a recognized actuarial qualification (SOA, IFoA, CAS, or equivalent), with at least one actuarial examination passed being an added advantage. 
• Demonstrated proficiency in quantitative analysis and use of analytical software tools.

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Key Responsibilities

• To sell the company’s products in line with the product strategy and the set revenue budgets per product with the support and guidance of Branch Manager, the Regional Business Development Manager and Head of Branches.
• To provide within the Branch such after sales services in respect of the insurance contracts as may be required from time to time.
• Understand the region and implement the market development strategy guided by the Branch manager and the Regional Business Development Manager.
• To achieve all the set annual revenue budgets, manpower growth (Agents) and the expense control objectives for the Unit office under the supervision and guidance of the Branch Manager and the Regional Business Development Manager.
• To recruit, select, train, motivate, supervise, develop and manage the agents under your unit as per the guidelines provided by the Head of Branches.
• To monitor the overall performance of Agents under your unit and make appropriate well- considered recommendations.
• To prepare and submit the Unit production reports to the Branch Manager on a weekly basis.
• To build and maintain good public relations with policy owners, business community, professionals and government agencies within the Branch territory under the guidance of the Branch Manager and the Regional Business Development Manager.
• To be the liaison and communication link between the Unit and the Branch Office through timely and accurate dispatch of information through memoranda, telephone calls, E-mail etc and to observe deadlines at all times. Interpret company policies and procedures to office personnel, Agents and customers.
• To ensure that all agents operating within the Unit are properly licensed as required by the laws of Kenya.
• To perform any other ad hoc duties and added on tasks as directed by the Company.

Other Responsibilities

Under the guidance and support of the Branch Manager and the Regional Business Development Manager you will:

• Build and maintain a sales force for the Unit in accordance with company’s manpower growth and development plan.
• Ensure the Unit revenue budgets and the appropriate product mix ratios are achieved as per the company’s set objectives. 
• Manage and direct a sufficient Agents to ensure smooth running of the Unit.
•   Help agents identify and develop appropriate markets in line with the market development strategy for the Branches Business Unit, under the guidance of the Branch Manager and the Regional Business Development Manager.
• Ensure that agents are professionally trained to sell and service the company’s products as per the company’s training guidelines.
• Assist Agents in setting and achieving progressive performance goals.
• Implement the training and development guidelines for Agents under the Unit in accordance with the company’s established business plans.
• Ensure maximum utilization and accountability of all available company resources in all areas of management, Unit administration, development, training and customer service.
• Ensure that your own personal production is at sufficient levels (leading by example)
• Ensure that retention level of the unit is meeting the Company’s standards as set out from time to time by the Company.

Key Competencies

• Customer focus
• Ownership & Commitment
• Team Spirit 
• Excellent communication and presentation skills
• Market Awareness

Work Experience

• Minimum 2 years’ work experience in Business Development in General Insurance.

Academic /Professional Qualification

• Bachelor’s Degree in a business-related field
• Progress in Diploma in Insurance/CIM