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Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
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Job Description
Region: Nairobi
Reporting to: Head of Product & Services Development
Band: 3.0
Department: Marketing
Role Purpose:
The VAS Manager is responsible for developing and managing the Telkom Value Added Services portfolio based on market requirements and technology capabilities. The role will be responsible for achieving annual revenue and product performance targets and ensuring that Telkom has and a competitive edge in the VAS domain.
Key Duties and Responsibilities
- To develop, maintain and control specifications for Telkom VAS and messaging product portfolio taking customer concerns, business processes, organisational, cost and vendor product limitations into account.Evaluates and resolves technical feasibility and design optimization
- Development of win-win partnerships within the VAS porttfolio for Telkom through development of E2E onboarding, contracting & revenue sharing processes.
- Ensure a seamless Customer exeprience on all VAS services by working closelty with internal and external stakeholders
- Engagement with VAS partners to createa Smart VAS roadmap for Telkom and followup to ensure all products are developed and launched within scpe, budgets and timelines
- Alignment of products and services offering to ensure optimal profitability while remaining competitive in the market
- Monetization of the VAS business within Telkom.
- Ensure product and services offerings are aligned to increase the customer experience, acquisition and retention for all departments
- Ensure all VAS products are managed through the existing Time To Market processes.
- External stakeholders management such as regulators, MNOs and Content partners.
Academic/ Professional Qualifications
- Bachelor’s degree in Computer Science, IT or related field
- At least 2-3 years in telecommunication/ VAS product development
- Experience working with VAS partners, Content developers and aggregators is an added advantage.
Professional Skills:
- Customer Focus
- Networking & Building Partnerships
- Influencing & Negotiation
- Analytical Thinking
- Business Analysis
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Job Description
Reporting to: Special Projects Manager
Band: 3
Department: Enterprise
Role Purpose:
We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Enterprise Team.
He/she will be responsible for ensuring identification, facilitation and execution of sales opportunities within current and new SME clients in order to maximise sales and growth of revenue for Telkom within the appointed area.
Key Duties and Responsibilities
- Translate business requirements to System/Functional requirements, and pass these to Application Developers.
- Assembling of data and verification of its integrity.
- Ensure the migration project is done competently and targeted towards improving customer experience.
- Regular tracking and reporting on projects. Ensure regular monitoring of customer satisfaction within the agreed objectives.
- Define and monitor operations and administration within department and externally.
Academic/ Professional Qualifications
- Business degree preferably in Economics, Statistics, Actuarial Science or Engineering.
- 3-5 years’ experience in a similar position
- Professional Skills Excellent analytical and specification skills
- Good understanding of corporate governance processes Deep familiarity on use of spreadsheets
- Strong understanding of financial capital and cost accounts
- Personal effectiveness and credibility
- Assertiveness.
- Efficient and results oriented
- Strong organization, presentation and communication skills
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Job Description
Reporting to: Director of Sales
Band: 4.1
Department: Enterprise
Role Purpose:
We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Enterprise Team. This role is responsible for designing initiatives, enforce plans and measure channel sales effectiveness. In addition, the job holder will be required to develop recommendations and create solutions to complex, ambiguous and highly visible channel sales issues, with the goal of driving significant business growth.
Key Duties and Responsibilities
- Coach and mentor the sales team to grow into successful team members.
- Support the development and implementation of sales methodology to increase acquisitions and retention.
- Build compelling and crisp communication geared towards driving improved sales productivity.
- Review sales delivery effectiveness and identify training needs.
- Maintain up – to - date benchmarks and comparative analysis of sales culture and sales performance.
Measure, analyse and enhance the performance of revenue generation activities connected with sales effectiveness.- Create written content to educate sales team and ensure regular review of the same.
- Build out a calendar of formal and informal sessions covering new hire sales training, product launches, demo skills training, ongoing skill development, sales boot-camps, internal process updates etc.
Academic/ Professional Qualifications
- Business degree preferably in Sales & Marketing or Business Administration/ Management 3-5 years in Sales Enablement, Coaching, Training, Change Management, Project Management MBA or CIM qualifications will be an added advantage
- Professional Skills
- Commercial orientation and business acumen
- Strategic orientation
- Strong Leadership, Internal & External Stakeholder Management Skills
- Track record in developing self and others
- Personal effectiveness and credibility
- Process discipline and quality orientation
- Influencing and negotiating skills
- Assertiveness.
- Efficient and results oriented
- Strong organization, presentation and communication skills
- Networking skills to form collaborative partnerships
Method of Application
Application should be sent by 15th July 2018, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees to recruitment@telkom.co.ke. Apply through link to be created and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.
Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.
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