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  • Posted: Nov 30, 2020
    Deadline: Dec 6, 2020
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  • Kenya's & East Africa's leading supplier of tyres, wheels, batteries, suspension parts, lubrication, accessories, alignment and balancing. Our 27 branch outlets are spread across Kenya, Tanzania & Rwanda - 24 in Kenya, 1 in Rwanda & 2 in Tanzania.
    Read more about this company

     

    Contact Centre Agent

    BASIC FUNCTION

    A Contact Centre Agent is the front line of the company to our customers, so exceptional GUEST service is critical.  Providing product information, suggestive selling, and promoting period specials improves the customer experience and keeps them coming back. Contact Centre Agents are empowered to resolve customer issues to ensure the best possible experience to keep and even gain new customers.

    PRINCIPAL ACCOUNTABILITIES

    • Answering phones, emails
    • Responding to enquiries on all social media platforms and live chat from customers 
    • Professionally responding to customer inquiries 
    • Identifying, escalating priority issues and reporting to high-level management. 
    • Following up on complicated customer interactions where required. 
    • Recording details of customer interactions (proficiently and accurately) 
    • Develop a rapport with customers, with an upbeat and positive attitude 
    • Offer solutions

    KEY COMPETENCIES

    • Call centre or customer service experience 
    • Excellent and professional verbal and written communication skills
    • Excellent listening skills and an empathetic voice and manner
    • Ability to organize, problem-solve, multitask and prioritize
    • Excellent computer experience Excel, Call Centre system, CRM preferred but not essential
    • Basic knowledge of computer software and office systems
    • Familiarity with all of the goods and services offered by the company

    CULTURAL COMPATIBILITY

    • Positive attitude and strong interpersonal skills
    • Flexible in working hours and approach 
    • Big Hearted 
    • Absolute Authenticity 
    • Passionate 
    • Collaboration 
    • Boundary Pushing 
    • Treat everyone with trust and respect
    • Work as one team to deliver seamless products and services 
    • Able to multitask while setting priorities 
    • Adjust and adapt to unique customer types 
    • Passion for learning and have fun at work! 

    EDUCATION, EXPERIENCE AND KNOWLEDGE

    The minimum requirements for this job are:

    • High School diploma
    • Minimum of 2 years’ experience in a Call Centre
    • Computer literacy
    • Must have good customer service skills – listening and problem-solving 
    • Ability to type 30 plus words per minute
    • Strong verbal and written communication 

    Degree qualifications

    • Foundation Degree

    go to method of application »

    Regional Retail Brand Officer

    Job description

    BASIC FUNCTION

    The position is responsible for assisting the Manager – Marketing in developing, planning, implementing and monitoring the marketing strategy of the business as agreed with the Directors and/or Chief Commercial Officer. 

    This position is also responsible for increasing awareness of the AutoXpress Retail and Corporate brand activity and promotions, in conjunction with assisting the teams in any marketing related requirements within Kenya, Tanzania, Rwanda and Uganda. In this capacity the incumbent liaises with regional retail and country heads to understand their local needs and ensure execution. 

    2.    PRINCIPAL ACCOUNTABILITIES

    Marketing Strategy

    Plan, develop, implement, analyse and evaluate the marketing strategy i.e. campaigns, events, digital marketing and PR of AutoXpress. Developing, delivering and reporting on marketing and communications strategies for the organization.

    • Recommend opportunities to be incorporated in the marketing strategy and plan based on the Company’s objectives and current trends
    • Plan, develop, implement, analyse and evaluate the retail marketing strategy i.e. campaigns, events, branch marketing activities
    • Develop campaign budgets in line with the Company’s and Partner brand requirements
    • Work closely with Partner brands for retail campaigns
    • Undertake continuous analysis of campaigns and develop reports at the end of every campaign
    • Undertake continuous analysis of competitive environment and consumer trends
    • Working closely with the Company’s retail teams; enabling them to meet their objectives by providing them with appropriate tools, materials and presentations
    • Work closely with management team to define marketing materials and programs
    • Identify merchandise item opportunities and undertake inventory management of merchandise items 
    • Developing and delivering retail marketing and communications strategies for the organization

    Graphics design 

    • Design and implement artwork that contributes to the communication and business strategies of AutoXpress.
    • Work in conjunction with the Creative Designer for creation of artwork, photo, video and layout designs used for advertising, broadcast and web communication
    • Work with the Creative Designer to ensure department goals are met
    • Ensure delivery of high quality marketing materials and services from suppliers consistent with the AutoXpress brand

    Maintain Brand Equity

    Manage and maintain branch branding in accordance with the corporate CI manual, and in collaboration with suppliers and the marketing team. 

    • Maintain and adhere to the brand identity manual
    • Apply partner brands as specified by the relevant brand manuals where applicable  
    • Maintain branch signage and liaise with suppliers for brand application

    3.    KEY COMPETENCES 

    • Knowledge of franchising and franchise marketing, automotive retail advantageous. 
    • Creating and innovating
    • Learning and researching
    • Entrepreneurial and commercial thinking
    • Planning and organizing
    • Motivated to achieving organizational and personal work goals and objectives
    • Team player

    4.  EDUCATION, EXPERIENCE AND KNOWLEDGE

    • Bachelor’s degree in commerce, business or related field with a marketing option from a recognized university 
    • At least 4 years’ experience as a marketing officer in our organization or at least 2 years’ experience at the same level in a marketing field
    • Have graphic design skills including basic knowledge of software packages like corel draw, adobe illustrator or equivalent
    • Computer literacy and especially in MS Office applications.

    Degree qualifications

    • Bachelor of Arts (BA)
    • Bachelor’s Degree

    go to method of application »

    Marketing Officer

    FUNCTION

    The position is responsible for assisting the Manager – Marketing in developing, planning, implementing and monitoring the marketing strategy of the business. The principal accountabilities include:

    • Recommend opportunities to be incorporated in the marketing strategy based on the Company’s objectives and current trends
    • Planning, strategizing, implementing and evaluating marketing strategies
    • Undertake continuous analysis of campaigns and develop reports at the end of every campaign
    • Understanding and aligning the brand accordingly to maintain brand equity
    • Identify merchandise item opportunities and undertake inventory management of merchandise items 
    • Monitoring, tracking & evaluating market & competitive dynamics to explore options for revenue generation from new and existing customers
    • Work in conjunction with the Creative Designer for creation of artwork, photo, video and layout designs used for advertising, broadcast and web communication
    • Ensure delivery of high quality marketing materials and services from suppliers consistent with the AutoXpress brand

    QUALIFICATIONS & SKILLS

    • Bachelor’s degree in commerce, business or related field with a marketing option from a recognized university 
    • Post graduate qualification from Chartered Institute of Marketing (CIM), is an added advantage
    • At least 2 years’ experience at the same level in a marketing field
    • Knowledge of the Adobe Creative Suite is an added advantage
    • Computer literacy in MS office packages

    Degree qualifications

    • Bachelor of Arts (BA)
    • Master of Arts (MA)

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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