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  • Posted: Jul 9, 2021
    Deadline: Jul 15, 2021
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  • CIC Insurance Group Limited, commonly referred to as CIC Group, is an insurance and investment group that operates mainly in Kenya, Uganda, South Sudan and Malawi
    Read more about this company

     

    Reinsurance Manager - General Business

    PURPOSE:

    Responsible for designing an optimal reinsurance programs, assessment and placement of risks and reinsurance recoveries for the group.

    PRIMARY RESPONSIBILITIES:

    • Review all risks acceptances to ensure they are protected by proper reinsurance arrangement;
    • Monitor the reinsurance register to ensure risks are correctly allocated into the relevant treaties;
    • Negotiate and review reinsurance contracts (best rates and terms) at each reinsurance renewal period;
    • Underwrite inward facultative business;
    • Prepare reinsurance underwriting and claims statistics for reinsurance renewals and review of profitability of the reinsurance program;
    • Grow inward facultative business and collect premiums, through acquisition of new and retention of existing business;
    • Place all risks that are in excess of capacity;
    • Prepare and file quarterly reinsurance returns and
    • Negotiate special acceptances of unusual risks.
    • Ensure facultative premiums are collected on time.
    • Ensure treaty recoveries are done on time.
    • Collect all outstanding debt on premiums and claims recoveries
    • Process and ensure all custom bonds are canceled immediately they fall due.

    GENERIC DUTIES

    • Carry out performance appraisal, coaching and mentoring staff;
    • Resource allocation, staffing and leave approval;
    • Participate in planning and budgeting for the department;
    • Participate in various meeting and committees.

    PERSON SPECIFICATIONS

    Academic Qualifications

    • Bachelor’s degree in a business related field

    Professional Qualifications

    • ACII or AIIK is mandatory

    Experience

    • Minimum of six (6) years’ relevant experience, two (2) of which at supervisory level

    Skills and Attributes

    • Excellent communication and presentation skills
    • Problem solving skills
    • Excellent interpersonal skills
    • Good negotiation skills
    • Good analytical skills
    • Computer literate in MS Office and other office applications
    • Understanding of the working environment /competitors
    • Technical competence in insurance
    • Basic knowledge of regulations by AKI and IRA

    go to method of application »

    Actuarial Manager - General Insurance

    PURPOSE:

    The Actuarial Manager role provides support to the General Insurance Subsidiaries and other support functions in the Group such as Finance and Risk. The role involves providing actuarial analysis for the Subsidiaries to ensure the company is always aware of its financial liability position, risks and market dynamics.

    PRIMARY RESPONSIBILITIES:

    • Review and test models and assumptions on actuarial valuation for the relevant general insurance subsidiaries;
    • Price new products and provide ratings guidelines for the relevant general insurance subsidiaries;
    • Provide actuarial input in the Product Development Process for the relevant general insurance subsidiaries;
    • Monitor and analyse experience investigations (claims, expenses etc.) and other actuarial investigations for the relevant general insurance subsidiaries;
    • Formulate the investment strategy and review of the investment performance to provide insights for the relevant general insurance subsidiaries;
    • Review and provide insights on solvency position and capital requirements;
    • Perform long term financial projections to support decision making;
    • Review of reinsurance arrangements and give recommendations on suitability of the reinsurance arrangements;
    • Prepare and present quarterly industry analysis report for the subsidiaries and
    • Prepare draft quarterly Board Papers;
    • Participate in special projects such as the IFRS 17 implementation support as well as other projects requested by the relevant general insurance subsidiaries.

    GENERIC DUTIES

    • Performance appraisal for Direct Report;
    • Support in Group Initiatives

    PERSON SPECIFICATIONS

    Academic Qualifications

    • Actuarial Science or related field

    Professional Qualifications

    • Part Qualified Actuary from IFoA/SOA;

    Experience

    • Minimum of six (6) years’ relevant experience, two (2) of which should be in a supervisory role.

    Skills and Attributes

    • Knowledge of actuarial software in terms of capabilities and output as well as strong data programming skills
    • Excellent communication and presentation skills
    • Problem solving skills’
    • Excellent interpersonal skills
    • Leadership skills with high personal integrity
    • Good analytical skills
    • Computer literate in MS Office and other office applications

    If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, kindly send your resume to the address below indicating on the subject of your email the job title

    go to method of application »

    Customer Experience Officer

    PURPOSE:

    To provide general customer service in respect to all lines of business for all CIC subsidiaries.

    PRIMARY RESPONSIBILITIES:

    • Receive in-bound communication from CIC stakeholders through email and phone calls and respond to these queries in a timely and efficient manner in accordance to the call centre contact strategy;
    • Conduct out-bound communication to CIC stakeholders, and collect referrals for distribution;
    • Carry out monthly customer callouts for all lines of business;
    • Collect and analyse customer feedback at the group level and document as required;
    • Manage and efficiently resolve customer complaints;
    • Provide customers with product and service information;
    • Update existing customer information as required;
    • Identify and escalate priority issues;
    • Follow up prospective customer queries for conversion into new business;
    • Document all call information according to standard operating procedures and produce reports;
    • Respond to queries on social media within the standard timelines;
    • Conduct training of staff on customer service related topics. 

    PERSON SPECIFICATIONS

    Academic Qualifications.

    • Degree in a business related field.

    Professional Qualifications.

    • Customer experience training is an added advantage

    Experience.

    • Up to two (2) years’ relevant experience

    Skills and Attributes

    • Excellent communication and presentation skills
    • Problem solving skills
    • Excellent interpersonal skills
    • Computer literate in MS Office and other office applications
    • Understanding of the working environment /competitors

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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