Job Openings at CloudFactory

Role Summary

• As an IT Infrastructure Lead, you will oversee the design, implementation, and ongoing operation of CloudFactory's physical data centre and on-premise network, ensuring high availability and performance of critical infrastructure. You will lead and develop a small infrastructure team, manage the infrastructure budget, and govern domain, DNS, disaster recovery, and compliance programs across the infrastructure estate. This is a great opportunity to shape infrastructure strategy while growing your leadership experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure operations and network management

• Oversee the design, implementation, and robust ongoing operation of the organization's physical data centre and on-premise network.
• Ensure high availability and performance of critical on-premise systems.
• Review and approve major maintenance, upgrades, and infrastructure change activities managed by the team.

Domain, DNS, and Certificate Governance

• Govern the organization's corporate domain portfolio and enforce domain security standards (DNSSEC, DMARC).
• Act as the final escalation authority for all domain, DNS, and certificate-related issues.
• Define and maintain the organization's domain security policy.

SaaS Infrastructure Support

• Ensure infrastructure underpins SaaS application availability and performance requirements.
• Collaborate with the IT Operations Lead on critical infrastructure-related SaaS issues.
• Review vendor SLAs for infrastructure-dependent SaaS services, escalating risk where required.

Disaster Recovery and Business Continuity

• Lead the design, implementation, and regular testing of disaster recovery and business continuity solutions for all critical infrastructure.
• Ensure recovery objectives (RTO/RPO) are defined, documented, met, and reviewed periodically.
• Govern the disaster recovery programme and report on DR readiness to senior leadership.

Governance And Gompliance

• Develop and maintain infrastructure documentation, procedures, and compliance frameworks.
• Audit the overall security posture of the infrastructure estate.
• Evaluate strategic infrastructure compliance risks and escalate as needed.

Innovation And Continuous Improvement

• Manage the innovation pipeline within the infrastructure domain, driving the adoption of emerging infrastructure technologies (cloud-native, IaC, DevOps).
• Encourage and facilitate creative problem-solving and automation adoption within the infrastructure team.

Requirements

Must-have skills (required)

• Sound domain and specialist knowledge in infrastructure operations, networking, server administration, and cloud platform management, gained from recognized industry bodies of knowledge and practical experience.
• Familiarity with ITIL and SFIA frameworks.
• Deep understanding of infrastructure estates, IT strategy, security policies, and change management frameworks.
• Effective communication skills for engaging with team members, end-users, business stakeholders, and vendors.
• Risk-aware and organized approach to team management and operational planning.
• Proven ability to manage and develop a small team, including workload planning, performance feedback, and professional development.
• Experience managing infrastructure budgets, including cloud computing spend, hardware procurement, and vendor contracts.
• Strong understanding of security, privacy, and compliance requirements as they apply to infrastructure operations.

Academic and Professional Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5–8 years of experience in infrastructure or IT operations, including experience leading a small team.

Nice-to-have skills (preferred)

• Experience with Infrastructure as Code (IaC) and DevOps practices in an infrastructure context.
• ITIL certification.
• Experience managing hybrid cloud and on-premise environments.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Hybrid Working Model
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities

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Role Summary

• As an Administrative Services Associate, you will provide day-to-day administrative support across travel coordination, contract administration, operations service desk requests, and employee engagement activities. You will help keep operational data, documentation, and internal communications organized and up to date, working closely with colleagues across the business to keep things running smoothly. This is a great opportunity to build broad operational experience within a mission-driven, fast-scaling organization.

Responsibilities:

Business Travel Coordination

• Book travel arrangements, including flights, hotels, and logistics, for employees.
• Ensure travel plans align with company policies and budgets, providing itineraries and necessary documentation to employees.
• Assist with visa applications and travel insurance, and coordinate with travel agencies and vendors.
• Maintain accurate records of travel reports and costs associated with business travel.

Contract And Asset Administration

• Coordinate the issuance of contracts between the company and team members, ensuring contracts are issued accurately and on time.
• Coordinate with the Cloud Team, Core Team, and Resource Team on contract terms and performance.
• Maintain contract documentation and records, and track key contract management metrics.

Operations Service Desk Support

• Ensure service desk processes align with Operations best practices, analyzing service desk metrics to identify areas for improvement.
• Collaborate with stakeholders to resolve issues, communicating with end-users on updates and resolution timelines.
• Maintain documentation of troubleshooting steps and resolutions.

Operations Data And Reporting Support

• Support the collection and analysis of data for Operations department metrics.
• Help maintain databases for storing operational data and support the creation of dashboards and visualizations.
• Collaborate with other departments to gather relevant data.

Employee Engagement Coordination

• Support the execution of employee engagement programs and initiatives, and help plan and organize employee events and activities.
• Collect feedback from employees on engagement initiatives and help track associated costs.
• Support the audio-visual arrangements for employee engagement activities.

Internal Communications Support

• Assist in developing and implementing internal communication plans, drafting emails, announcements, and newsletters.
• Coordinate the distribution of internal communications through appropriate channels, ensuring alignment with company messaging.

Knowledge Management Support

• Support the development and maintenance of knowledge management systems, organizing and categorizing knowledge assets.
• Update and review knowledge articles for accuracy and relevance, supporting users in accessing the knowledge management system.

Risk Management Support

• Support the identification of potential risks in operations processes and the implementation of risk management policies and procedures.
• Participate in risk assessment activities and report findings to supervisors.

Requirements

Must-have skills (required)

• Customer service support: acts as a routine contact point, responding to a broad range of service requests and providing first-line investigation and diagnosis.
• Contract administration: comfortable acting as a routine contact point for contract-related matters, supporting the collection of contract performance data and creating standard reports.
• Risk awareness: able to undertake basic risk management activities and maintain documentation of risks and mitigation actions.
• Communication skills: communicates effectively with colleagues and stakeholders, listens actively, and collaborates to achieve team goals.
• Planning and organization: able to plan and monitor own work competently within limited deadlines, with a systematic approach to work.
• Knowledge management: able to maintain knowledge management systems and content, supporting others in capturing and using knowledge effectively.
• Decision-making: uses discretion in identifying and responding to complex issues related to own assignments, knowing when to escalate.
• Proficient with G-Suite and standard office productivity tools.

Academic And Professional Requirements

• Bachelor's degree or diploma in Business Administration or a related field, or equivalent practical experience.
• 2–4 years of experience in an administrative, operations, or office support role.

Nice-to-have skills (preferred)

• Experience coordinating travel arrangements or vendor relationships.
• Experience supporting employee engagement or internal communications initiatives.
• Familiarity with contract or asset management processes.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

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Role Summary

• As a Data Analyst, you will turn data into clear, actionable insights that support business decisions across CloudFactory. You will build and maintain reports and dashboards, identify trends and data quality issues, and collaborate with stakeholders and data engineers to keep our data reliable and useful. This is a great opportunity to grow your data analytics expertise within a mission-driven, fast-scaling organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months.

Responsibilities:

Business Intelligence and Reporting

• Provide insights relevant to specific tasks or projects, developing reports and dashboards focused on answering business questions or KPIs.
• Analyze data to identify trends, patterns, and outliers, presenting findings clearly to stakeholders and team members.
• Recommend initial actions or next steps based on analysis.

Dashboard And Report Maintenance

• Maintain accuracy of assigned reports and dashboards, monitoring for data discrepancies or inconsistencies.
• Analyze the root cause of identified data inaccuracies and coordinate with data engineers for correction.
• Provide initial troubleshooting and support to users encountering issues with reports or dashboards.

Data Quality

• Identify and flag data quality issues within your area of analysis, applying data quality checks to catch errors, inconsistencies, or missing values.
• Document and report data quality issues to senior analysts or data quality specialists.
• Follow established data governance procedures regarding data access and usage.

Data Modelling Support

• Design and develop basic data models for well-defined analytics requirements, applying data normalization techniques.
• Write DBT scripts to perform data transformations, including filtering, aggregation, and joining tables.
• Collaborate with stakeholders to understand their data needs and identify potential model improvements.

Data Visualization

• Create clear, well-designed visualizations for data analysis tasks, selecting appropriate chart types for the data and insights.
• Apply dashboard design principles to organize multiple visualizations for effective storytelling.
• Document data sources and steps used to create visualizations.

Data Security And Compliance

• Adhere to established data security and compliance protocols while handling data.
• Follow data access control procedures and complete required data security and compliance training.

Requirements

Must-have skills (required)

• Good understanding of data analytics concepts, data visualization, and business intelligence tools.
• Proficient in SQL for querying and extracting data from the data warehouse.
• Advanced spreadsheet skills, including pivot tables, index-match, and macros or Google Apps Script.
• Experience creating dashboards and reports using tools such as QuickSight or Tableau.
• Understanding of data modelling principles, with experience writing DBT scripts for basic transformations.
• Able to identify and flag data quality issues, applying data quality checks during analysis.
• Strong communication skills, able to present findings clearly to stakeholders.

Academic and professional requirements

• Bachelor's degree in a quantitative field, such as Statistics, Data Science, Business, or Economics, or equivalent practical experience.
• 2–4 years of experience in a data analysis role.

Nice-to-have skills (preferred)

• Experience with DBT or similar data transformation tools.
• Exposure to Python for data analysis.
• Familiarity with data governance practices.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

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Role Summary

• As a Data Engineer, you will build and maintain the data pipelines and models that power CloudFactory's reporting and analytics. You will work with tools such as Fivetran, DBT, Snowflake, and Python to extract, transform, and model data, while ensuring data quality, security, and governance standards are consistently met. This is a great opportunity to grow your data engineering expertise within a mission-driven, fast-scaling organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 6 months.

Responsibilities:

Data Pipeline Development

• Develop data pipelines in Fivetran to extract data from common data sources.
• Write Python scripts, using libraries such as Pandas, for data cleaning and transformation.
• Create data models in DBT with transformations and joins between tables.

Data Quality and Governance

• Implement data quality checks in DBT and Snowflake to identify and address data quality issues.
• Follow established data governance practices, including access controls and documentation procedures.
• Monitor data pipelines for errors or inconsistencies, reporting issues to senior engineers.

Data Modelling and Design

• Design and document conceptual and logical data models for well-defined datasets, considering star schema or data vault principles.
• Apply data normalization techniques and select appropriate data types based on data characteristics.
• Collaborate with stakeholders to understand their data needs and identify potential model improvements.

Data Visualization Support

• Create data visualizations in QuickSight or Tableau to explore and communicate data insights.
• Select appropriate chart types and apply dashboard design principles for effective communication.

Delivery And Testing

• Take ownership of designing and implementing moderately complex data engineering tasks, identifying dependencies and risks during planning.
• Write integration tests to verify how code interacts with other parts of the data pipeline.

Data Security And Compliance

• Adhere to established data security and compliance protocols while handling data.
• Follow data access control procedures and complete required data security and compliance training.

Requirements

Must-have skills (required)

• Good understanding of data engineering concepts, data transformation techniques, and tools such as Fivetran, DBT, Snowflake, and QuickSight or Tableau.
• Proficient in Python, including libraries such as Pandas, for data cleaning and transformation.
• Experience building and maintaining data pipelines from common data sources.
• Understanding of data modelling methodologies and normalization principles for data warehousing.
• Experience implementing data quality checks and following data governance practices.
• Familiarity with data visualization tools and best practices for effective dashboards.
• Strong SQL skills for querying and transforming data.
• Good communication skills, able to collaborate with stakeholders on data requirements.

Academic And Professional Requirements

• Bachelor's degree in Computer Science, Data Engineering, or a related field, or equivalent practical experience.
• 2–4 years of experience in data engineering or a related role.

Nice-to-have skills (preferred)

• Experience with Snowflake performance optimization.
• Exposure to workflow orchestration tools.
• Familiarity with data governance frameworks.

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover 
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

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Role Summary

• As a Delivery Owner, you are responsible for the delivery of complex client projects across global and multi-region environments. 
• This is a senior delivery role requiring strong operational expertise, commercial awareness, and confident decision-making in fast-moving, ambiguous environments. The role owns end-to-end delivery outcomes and coordinates across multiple internal teams and client stakeholders to ensure commitments are delivered successfully.
• Success in this role requires strong ownership, urgency, problem-solving ability, and the confidence to act independently without waiting for direction.

You will Support Accounts Characterised By:

• Global / multi-region delivery
• Executive-level stakeholders
• Specialised  talent
• Regulatory and compliance requirements
• Customised delivery solutions
• Frequent change, ambiguity, and escalations
• High operational intensity

Responsibilities:

Delivery Ownership

• Own end-to-end delivery performance (SLAs, KPIs, quality, timelines, commercial outcomes in partnership with the DSL, SL)
• Lead delivery in complex, fast-changing environments
• Take full accountability for client commitments and outcomes
• Identify risks early and drive resolution
• Lead the resolution of incidents and ensure service continuity
• Balance client expectations with operational and commercial realities

Client & Stakeholder Management

• Build trusted relationships with senior client stakeholders (Directors, VPs, Executives)
• Lead governance and delivery discussions
• Provide clear recommendations and solutions
• Challenge unrealistic expectations constructively
• Act as a trusted delivery partner to the client

Cross-Functional Delivery Leadership

• Coordinate project delivery teams at all levels for successful delivery
• Drive accountability and execution across all delivery contributors
• Align internal teams (Ops, Talent, Finance, Compliance etc) to deliver priorities
• Remove blockers and manage dependencies
• Influence stakeholders without direct authority
• Support workforce planning for specialised talent needs

Governance & Compliance

• Ensure compliance with contractual, regulatory, legal, and security requirements
• Maintain strong governance and reporting standards

Requirements

What Sets You Apart

• You are highly self-driven, calm under pressure, and decisive. You take full ownership of outcomes and are comfortable operating independently in ambiguity.
• You communicate clearly at all levels, build trust quickly across diverse stakeholders, and are confident, challenging and influencing when needed.
• You are commercially aware, solutions-focused, and comfortable making decisions that balance client needs with operational reality. You know how to drive execution through others in a matrix environment without relying on direct authority.

Success Measures

• SLA / KPI delivery
• Client satisfaction and retention
• Delivery against commitments
• Operational stability
• Risk and escalation management
• Governance and compliance adherence
• Effective cross-functional execution
• Revenue and Margin attainment

Experience 

• 7+ years in Service Delivery, Project/Program Management, Operations, or Client Delivery roles
• Experience managing complex, multi-country or enterprise accounts
• Strong experience with executive stakeholders and high-pressure delivery environments
• Solid understanding of commercial impact, risk, and workforce coordination

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Role Summary

• As an Accountant, you will support day-to-day financial recordkeeping, reporting, and payroll administration, helping ensure accuracy and compliance across the finance function. You will assist with financial reporting, audit preparation, and tax compliance, working closely with the wider Finance team and cross-functional stakeholders. This is a great opportunity to build your accounting expertise within a mission-driven, fast-scaling organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 6 months.

Responsibilities:

Financial Recordkeeping

• Ensure correct invoices for customers are raised and that vendor bills are processed accurately and within agreed credit terms.
• Initiate vendor payments in line with agreed terms and internal approval processes.

Financial Reporting

• Assist in the preparation of financial reports, including balance sheets, income statements, and cash flow statements.
• Support the reconciliation of accounts, including bank reconciliations and other balance sheet items.

Payroll and Payouts Administration

• Prepare core team payroll records and cloud team payouts, identifying any discrepancies.
• Communicate with the Talent team on payroll and payout changes, additions, and exits, and update data for review and approval.

Administrative Tasks

• Perform general administrative duties, including filing, organizing documents, and responding to inquiries on KiRA, including petty cash management.

Audit Support

• Support the audit process by providing necessary documentation and assisting auditors as required.
• Prepare working papers, calculations, and reconciliations required for financial statement preparation.

Tax Planning And Compliance

• Support compliance with relevant accounting standards, regulations, and company policies.
• Assist in preparing and filing tax returns accurately and on time.

Internal Controls

• Support the organization in maintaining the reliability and integrity of financial information through adherence to established policies, procedures, and controls.

Stakeholder Relationship Management

• Contribute to building and maintaining positive relationships with other functions to support the execution of assigned tasks.

Requirements

Must-have skills (required)

• Professional accounting knowledge: deeper understanding of key accounting concepts, best practices, and the impact of different financial transactions.
• Financial recordkeeping: able to accurately process vendor bills, customer invoices, and vendor payments within agreed terms.
• Tools and technology: familiar with the organization's accounting system and analytical tools, able to navigate the system and identify issues for correction.
• Communication skills: able to clearly convey financial information and collaborate with team members to support accounting tasks and projects.
• Problem-solving: capable of applying critical analysis and analytical techniques to resolve complex issues, and can gather and analyze data to support decision-making without regular guidance.
• Team collaboration: has some external contact with suppliers and partners, is aware of the need to collaborate with the team and represent user needs.
• Project management: regularly involved in different projects, goals, and ad hoc tasks, and able to anticipate potential risks and develop mitigation strategies by engaging senior team members.
• Business acumen: foundational understanding of business concepts relevant to the finance function.

Academic and Professional Requirements

• Bachelor's degree in Accounting, Finance, or a related field.
• 2–3 years of experience in an accounting or finance role.

Nice-to-have skills (preferred)

• Experience working with an ERP or accounting system in a multi-entity environment.
• Exposure to payroll administration or payout processes.
• Progress toward a professional accounting certification (e.g., CPA, ACCA, CIMA, or local equivalent).

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Role Summary

• As a Safety and Security Manager, you will serve as the primary gatekeeper for office entrance security, managing access control, monitoring security systems, and responding to incidents to keep our people and premises safe. You will maintain accurate security records, guide staff on security procedures, and support the wider Facilities team on health and safety compliance and emergency preparedness.

Please note: This is a full-time, fixed-term employee position with an expected duration of 6 months.

Responsibilities:

Office Entrance Security And Access Control

• Act as the primary gatekeeper for office entrance security, monitoring and controlling access for employees, contractors, and visitors.
• Monitor security systems, such as CCTV cameras and access control systems, to detect and respond to unauthorized activity.
• Manage access control systems and databases to ensure accurate and up-to-date access permissions for employees, contractors, and visitors.
• Issue and manage keycards or access codes, and oversee visitor sign-in and access procedures.
• Conduct routine patrols of facility premises to deter unauthorized access and ensure the safety and security of occupants.

Security Incident Response

• Respond to security incidents and alarms promptly, investigate root causes, and take appropriate action to address security breaches or threats.
• Provide assistance during emergency situations, such as evacuations or security incidents, by following established protocols and procedures.
• Maintain accurate records of security incidents and access control activities.

Security Guidance and Compliance

• Provide guidance to staff on security procedures, access control protocols, and emergency response techniques.
• Support the development of security policies, procedures, and standards, helping ensure compliance with regulatory requirements and best practices.
• Conduct regular security audits and assessments to evaluate the effectiveness of security measures and identify areas for improvement.

Health and Safety Support

• Assist in formulating and updating safety policies, procedures, and guidelines to reflect current regulatory requirements and organizational priorities.
• Promote a culture of safety throughout the office by fostering awareness, accountability, and engagement among employees.

Emergency Preparedness

• Support risk assessments and vulnerability analysis to identify potential emergencies and help develop mitigation strategies.

Requirements

Must-have skills (required)

• Experience monitoring and managing office or facility entrance security, including access control systems and visitor management.
• Familiarity with CCTV and other security monitoring systems.
• Able to respond calmly and effectively to security incidents, alarms, and emergency situations.
• Good understanding of access control protocols and procedures.
• Strong attention to detail, particularly in maintaining accurate security and access records.
• Good communication skills, able to provide clear guidance to staff and visitors on security procedures.
• Basic understanding of health and safety compliance requirements relevant to office environments.

Academic And Professional Requirements

• 3–5 years of experience in security, facilities, or access control operations.

Nice-to-have skills (preferred)

• Certification in security management or a related field.
• Experience conducting security audits or risk assessments.
• Experience liaising with law enforcement or emergency response agencies.

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Role Summary

• As an IT Operations Specialist, you will support the day-to-day operation of CloudFactory's infrastructure, networks, and SaaS applications, helping ensure systems remain available, secure, and well maintained. You will carry out routine maintenance, provide first-level support for communication and productivity tools, and contribute to disaster recovery and compliance activities, escalating complex issues to senior team members as needed. This is a great opportunity to build hands-on IT operations experience within a mission-driven, fast-scaling organization.

Responsibilities:

Infrastructure And Network Support

• Carry out routine maintenance of physical data centre infrastructure, including servers, storage, and networking equipment.
• Monitor environmental controls and network performance, escalating issues as needed.

Domain, DNS, and Certificate Management

• Assist in managing domain renewals and certificate lifecycle tasks.
• Perform basic DNS record configurations (A, CNAME, MX) under supervision.

SaaS Application Support

• Test new features in SaaS applications against defined test cases.
• Provide first-level support for communication and productivity tools (e.g., Gmail, Slack), resolving common user issues.

Disaster Recovery And Business Continuity

• Assist in executing disaster recovery runbooks and participate in scheduled DR tests.
• Escalate DR-related alerts and issues as required.

Governance And Compliance

• Follow established procedures and security standards, applying good comprehension of conformance to corporate policies and information security requirements.

Continuous Improvement

• Contribute creative thinking and new approaches to completing tasks within own work assignments.

Requirements

Must-have skills (required)

• Technical knowledge: sound generic domain and specialist IT operations knowledge, typically gained from recognized bodies of knowledge, with an appreciation of the wider business context.
• Communication skills: sufficient for effective engagement with colleagues and customers, using appropriate methods, tools, and processes.
• Security and compliance awareness: fully aware of organizational standards for security, privacy, and ethics, and applies appropriate working practices in own work.
• Problem-solving: applies a methodical approach to routine and moderately complex issue definition and resolution across a variety of environments.
• Autonomy: works under general direction, exercising discretion in identifying and responding to complex issues within own assignments, and knows when to escalate.
• Collaboration: interacts with and influences colleagues, and has working-level contact with customers, suppliers, and partners.
• Continuous improvement mindset: contributes creative thinking and looks for new or better ways to complete tasks.

Academic and Professional Requirements

• Bachelor's degree or diploma in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 3–4 years of experience in IT operations, infrastructure, or systems administration.

Nice-to-have skills (preferred)

• Experience with cloud platforms (e.g., AWS, Azure, or GCP).
• IT certifications such as CompTIA Network+, Server+, or ITIL Foundation.
• Exposure to administering SaaS applications, such as Google Workspace or Slack.

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Role Summary

• As Director, Technology Operations, you will hold executive accountability for CloudFactory's IT infrastructure, service delivery, and technology operations, setting the strategic direction and investment roadmap for the function. You will govern disaster recovery, security, and compliance programs, own the IT Operations budget and P&L, and lead and develop the senior managers who run our infrastructure and operations teams. This is a high-impact leadership opportunity to shape CloudFactory's technology operating model while contributing to a mission-driven organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months.

Responsibilities:

Infrastructure Strategy and Governance

• Provide executive sponsorship and governance of the organization's infrastructure strategy and investment roadmap.
• Approve major data centre investment decisions, hardware refresh programmes, and network architecture changes.
• Ensure the on-premise estate is rationalized and optimized in line with the organization's cloud-first strategy and long-term infrastructure direction.

Domain and Security Governance

• Provide governance oversight of the organization's domain portfolio, security programme, and certificate management framework.
• Approve material changes to domain security policy or strategy, ensuring alignment with the organization's broader information security and brand protection obligations.

SaaS and Vendor Strategy

• Set the strategic approach to SaaS platform governance, vendor management, and application portfolio rationalization.
• Approve major SaaS procurement decisions and strategic vendor contracts.
• Hold the function accountable for SaaS SLA adherence, quality assurance standards, and end-user experience.

Disaster Recovery And Business Continuity

• Hold ultimate accountability for the organization's IT disaster recovery and business continuity posture.
• Approve DR/BCP strategy, RTO/RPO targets, and material changes to recovery architecture.
• Sponsor investments required to uplift recovery capability in line with organizational risk appetite.

Governance, Risk, and Compliance

• Establish the governance, risk, and compliance framework for IT Operations and Automation.
• Ensure effective enterprise-wide risk treatment, regulatory adherence, and audit readiness.
• Set the compliance culture and accountability standards for the function.

Innovation and Technology Vision

• Set the innovation vision and culture for the entire IT Operations and Automation function.
• Champion the exploration and adoption of emerging technologies, including AIOps, intelligent automation, and cloud-native capabilities.
• Create the conditions for innovation by establishing clear pathways from idea to implementation, and measure and report on innovation outcomes.

People Leadership

• Lead and develop the IT Operations and Automation function at the most senior level, directly managing Technology Operations Managers.
• Define the people strategy, workforce plan, and capability development roadmap for the function.
• Set the culture, values, and leadership standards for the function, and develop the next generation of technology leaders through mentorship and structured development.

Requirements

Must-have skills (required)

• Extensive senior leadership experience in IT operations, infrastructure, or technology operations, including P&L and budget ownership.
• Proven track record setting technology strategy and investment roadmaps at an organizational level.
• Deep expertise in infrastructure, cloud platforms, disaster recovery, and business continuity planning.
• Strong governance, risk, and compliance experience, with a track record of ensuring regulatory adherence and audit readiness.
• Experience managing strategic vendor relationships and major technology procurement decisions.
• Strong people leadership experience, with a track record developing senior managers and building organizational capability.
• Excellent stakeholder management skills, able to present financial and technology performance to board and executive audiences.
• Strategic mindset, able to align technology investment with business objectives.

Academic and Professional Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field; advanced degree a plus.
• 10+ years of experience in IT operations or infrastructure, including 3+ years in a senior leadership role.

Nice-to-have skills (preferred)

• Experience with AIOps and intelligent automation platforms.
• Experience leading IT operations in a global, distributed organization.
• Experience with cloud financial management (FinOps).

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Role Summary

• As a Senior Talent Operations Specialist, you will independently own key employee lifecycle and talent operations processes, from onboarding and offboarding program design to complex audits and employee relations casework. You will partner with regional Talent teams and business stakeholders to improve processes, adopt new technology, and ensure consistent, compliant execution across the organization. This is a great opportunity to deepen your HR operations expertise within a mission-driven, fast-scaling organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months.

Responsibilities:

Employee Lifecycle Management

• Support the development and implementation of onboarding and offboarding processes, helping ensure a seamless transition for employees joining or leaving the organization.
• Collaborate with regional Talent teams to tailor employee lifecycle programs to meet local legal requirements and cultural norms.
• Analyze data from employee lifecycle stages to identify trends and opportunities for enhancing engagement and retention.

Process Management

• Take ownership of specific Talent processes or initiatives, contributing to the design, implementation, and evaluation of process improvements that drive efficiency and effectiveness.
• Champion the use of technology and digital tools to optimize Talent processes, leveraging data analytics and automation to enhance decision-making and user experience.
• Support the delivery of training sessions for Talent practitioners and business partners on process standards and best practices.

Communication and Correspondence

• Draft complex employee relations communications, including investigative reports and case summaries.
• Communicate effectively with internal and external stakeholders on sensitive matters.
• Communicate complex Talent policies and procedures to employees and managers.

Audit and Compliance

• Independently conduct internal and external audits on employee relations processes to identify areas for improvement and ensure compliance with relevant laws and regulations.

Conflict Resolution

• Independently mediate and facilitate conflict resolution between employees.
• Conduct investigations of minor employee relations issues.

Requirements

Must-have skills (required)

• Talent process knowledge: possesses in-depth knowledge of talent management processes and their impact on employee relations outcomes, providing insights and recommendations.
• Systems proficiency: uses advanced technology skills to optimize HRIS and other systems, ensuring data is effectively managed and utilized to support employee relations initiatives.
• Stakeholder relationship management: cultivates strong partnerships with key stakeholders, including colleagues in Talent and people managers, to address employee relations matters.
• Communication and customer service skills: exhibits strong communication and customer service skills, navigating sensitive situations with professionalism and empathy.
• Decision-making: demonstrates sound judgment and discretion in making decisions on complex employee relations matters, balancing organizational needs with legal requirements and employee interests.
• Problem-solving and conflict resolution: demonstrates advanced problem-solving and conflict resolution skills, analyzing complex situations to develop effective resolutions.
• Change management: provides expertise and support in change management efforts related to employee relations, ensuring organizational changes are effectively communicated and implemented.

Academic and professional requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
• 4–6 years of experience in HR operations, talent operations, or employee relations.

Nice-to-have skills (preferred)

• Experience designing or improving global onboarding/offboarding programs.
• Experience conducting employee relations investigations.

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Role Summary

• As a Talent Operations Specialist, you will support the day-to-day operational processes that keep the employee lifecycle running smoothly, from onboarding and contract administration to offboarding and HRIS data management. You will assist with process documentation, audits, and routine employee relations communications, working closely with the wider Talent team. This is a great opportunity to build your HR operations expertise within a mission-driven, fast-scaling organization.

Responsibilities:

Employee Lifecycle Administration

• Undertake accurate and timely employee administration and transactional processes, including drafting and sending employment contracts, making changes to individual terms and conditions, document processing, onboarding, offboarding, and internal mobility.
• Conduct background and document checks for the core team, ensuring new team members have submitted required clearance certificates.

Process Management Support

• Support the documentation and improvement of Talent processes and procedures, ensuring alignment with global standards and local regulations.
• Assist in the implementation of technology solutions, such as HRIS enhancements or self-service portals, to improve efficiency and user experience.
• Participate in process audits and assessments to identify areas for improvement.

Communication And Correspondence

• Communicate standard Talent policies and procedures to employees and managers.
• Draft routine correspondence, such as emails and letters, related to employee relations activities.
• Communicate effectively with employees at all levels.

Audit And Compliance Support

• Assist in conducting internal and external audits of Talent processes and procedures.
• Review employee records for accuracy and completeness.

Conflict Resolution Support

• Assist with the initial stages of conflict resolution under close supervision, facilitating communication between parties involved.

Requirements

Must-have skills (required)

• Talent process knowledge: applies knowledge of talent management processes to support employee relations activities and initiatives.
• Systems proficiency: demonstrates proficiency in HRIS and other relevant systems, leveraging technology to streamline processes and enhance data management.
• Stakeholder relationship management: establishes rapport with stakeholders to facilitate the resolution of employee relations issues and ensure alignment with organizational objectives.
• Communication and customer service skills: demonstrates clear and empathetic communication, fostering trust and rapport with stakeholders while delivering exceptional service.
• Decision-making: exercises judgment in making decisions on routine employee relations issues, considering various perspectives and potential implications.
• Problem-solving and conflict resolution: applies problem-solving and conflict resolution skills to resolve routine issues, seeking guidance from supervisors as necessary.
• Change management: supports change management initiatives related to employee relations, providing guidance to colleagues during periods of transition.

Academic and Professional Requirements

• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.
• 2–4 years of experience in HR operations, talent operations, or a related administrative role.

Nice-to-have skills (preferred)

• Experience with HRIS platforms and self-service portals.
• Exposure to global or multi-country HR operations.

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Role Summary

• As A People Analytics Principal, You Will Independently Lead Complex People Analytics Work, From Data Modelling And Visualization To Workforce Planning And Data Science, Providing Insights That Directly Influence Talent And Organizational Strategy. You Will Engage Senior Talent And Business Stakeholders, Translating Data Into Clear Recommendations That Improve Talent Outcomes And Workforce Decisions. This Is A Great Opportunity To Deepen Your People Analytics Expertise Within A Mission-driven, Fast-scaling Organization.

Responsibilities:

Business Intelligence

• Support The Business Intelligence Needs Of Specific Management, Governance Processes, Or Operational Areas.
• Investigate The Need For Business Intelligence Reporting And Analysis Where There Is Some Complexity And Ambiguity.
• Apply Non-standard Business Intelligence Tools And Techniques Proficiently To Provide Insights And Aid Decision-making.
• Independently Select, Acquire, And Integrate Data For Analysis, Ensuring Data Quality And Relevance.

Data Modelling And Design

• Utilize Standard Data Modelling And Design Techniques To Address Moderate Complexity Requirements.
• Establish, Modify, And Maintain Data Structures And Associated Components.
• Communicate Details Of Data Structures And Associated Components Effectively To Stakeholders.

Data Visualization

• Independently Design And Create Various Types Of Data Visuals Using Visualization Products.
• Select Appropriate Visualization Techniques From A Range Of Options For Diverse Data Sets.
• Engage Extensively With Target Users To Prototype And Refine Specified Visualizations.

Measurement And Reporting

• Contribute To The Identification And Prioritization Of Measures, Scales, And Targets For Projects, Functions, Or Teams.
• Support The Development Of Measurement Methods And Assist In Specifying BASE And Derived Measures To Meet Agreed Information Needs.
• Collaborate With Teams To Design Reports And Reporting Formats, Ensuring Clarity And Relevance.

Data Science

• Apply Established Data Science Techniques To Solve Problems And Analyze Datasets, Utilizing Programming Skills Effectively.
• Participate In Evaluating The Outcomes And Performance Of Data Science Models, Providing Input On Improvements.
• Support The Training And Enhancement Of Models And The Data They Utilize, Under Supervision.

Workforce Planning

• Gather, Maintain, And Analyze Workforce Capability Data To Support Workforce Planning Initiatives.
• Conduct Detailed Gap Analysis To Identify Discrepancies Between Existing Workforce Capabilities And Future Business Needs.

Stakeholder Engagement And Decision Support

• Engage With Talent And Business Teams To Present Data Insights And Ensure Alignment Of Analytics With Stakeholder Needs.
• Independently Apply Data Insights To Recommend Improvements To Talent Processes And Workforce Management Strategies.
• Demonstrate An Understanding Of How People Analytics Supports Broader Business Objectives, Contributing To Talent Initiatives That Drive Performance.

Requirements
Must-have Skills (Required)

• Talent Metrics And Kpis: Able To Monitor And Report On A Broad Set Of Talent Kpis, Offering Insights And Recommendations To Improve Talent Outcomes.
• Technical Proficiency In Data Tools: Proficient In Advanced Data Tools And Platforms, Such As Power Bi Or Tableau, Using Them To Generate Deeper Insights And Automate Reporting Processes.
• Research Skills: Able To Conduct Research Using Established Methods And Procedures, Formulate Hypotheses, And Make Informed Interpretations Of Findings.
• Analytical Skills: Able To Analyze Data To Identify Trends, Correlations, And Outliers, Applying Statistical Methods To Solve Moderately Complex Problems.
• User Research: Able To Independently Conduct User Research Activities Under Guidance, Collecting And Analyzing Data Using Established Methodologies.
• Decision-making: Uses Substantial Discretion In Identifying And Responding To Complex Issues, Escalating When Appropriate.
• Planning: Able To Plan, Schedule, And Monitor Work To Meet Objectives, Processes, Time, And Quality Targets.

Academic And Professional Requirements

• Bachelor's Degree In People Analytics, Data Science, Statistics, HR, Or A Related Field, Or Equivalent Practical Experience.
• 5–7 Years Of Experience In People Analytics, HR Data Analysis, Or A Related Analytical Role.

Nice-to-have Skills (Preferred)

• Experience With Hris Or Workforce Planning Systems.
• Exposure To Data Science Techniques And Model Evaluation.
• Experience Presenting Insights To Senior Stakeholders.

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Role Summary

• As a Product Operations Associate, you will support day-to-day product operations by collecting and analyzing product data, helping maintain clear stakeholder communication, and supporting user research and process improvement activities. You will work closely with the wider product team to keep tools, documentation, and workflows running smoothly. This is a great opportunity to build your product operations expertise within a mission-driven, fast-scaling organization.

Responsibilities:

Product Performance And Data Analysis

• Follow established procedures to collect and analyze basic product data, accurately extracting data from assigned sources.
• Assist in creating basic reports on product performance metrics.
• Identify potential areas for improvement based on clear guidelines.
• Support basic quantitative and qualitative analysis of product data to inform product decisions.

Stakeholder Communication Support

• Observe relationships and ways of working with key stakeholders, building an understanding of effective communication styles for product plans and progress.
• Build content to support the team's communication of product vision, roadmap, and progress updates to stakeholders.
• Address stakeholder concerns with pre-defined answers or help docs in a timely and professional manner.
• Build positive working relationships with stakeholders from different departments, such as engineering, marketing, and sales.

Product Tooling And Process Support

• Follow established procedures for using product development tools, proficiently using assigned tools within established workflows.
• Identify minor inefficiencies in existing processes and suggest simple improvements.
• Contribute to maintaining documentation for product development processes.

User And Customer Research Support

• Support a basic understanding of user and customer needs through participation in user research activities.
• Observe user interviews and usability testing sessions.
• Assist with gathering and documenting user feedback, and identify basic user needs from research data.

Change Management Support

• Follow standard techniques to investigate and analyze the size, nature, and impact of changes to operational activities.
• Contribute to recommendations for change management plans and actions.
• Support implementation and engage with stakeholders under direction.

Requirements

Must-have skills (required)

• Able to follow established procedures to collect, extract, and analyze basic product data.
• Basic proficiency with spreadsheets and product data tools for reporting and analysis.
• Good written and verbal communication skills, able to support clear communication of product plans and progress to stakeholders.
• Able to build positive working relationships with stakeholders across departments, such as engineering, marketing, and sales.
• Comfortable using product development and collaboration tools within established workflows.
• Able to support user research activities, including observing interviews and usability sessions and documenting feedback.
• Basic understanding of change management principles and ability to support implementation activities under direction.

Academic And Professional Requirements

• Bachelor's degree in Business, Product Management, or a related field, or equivalent practical experience.
• 1–3 years of experience in a product operations, product support, or related analytical role.

Nice-to-have skills (preferred)

• Exposure to product analytics or A/B testing concepts.
• Familiarity with product documentation and knowledge base tools.
• Interest in user research and customer-centric product development.

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Role Summary

• As a Senior Quality Specialist, you will independently lead quality management activities, including quality assurance reviews, audits, and process improvement initiatives, while ensuring service delivery consistently meets agreed service levels. You will maintain and develop knowledge management systems, lead small collaborative projects, and provide training and guidance to colleagues on quality practices. This is a great opportunity to deepen your quality management expertise within a mission-driven, fast-scaling organization.

Responsibilities:

Service Level Management

• Ensure that service delivery meets agreed service levels, implementing SLA/SLO benchmarking best practices and suggesting improvements.
• Analyze service delivery performance to identify actions required to maintain or improve levels of service.
• Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Quality Management

• Contribute to quality management plans for projects.
• Conduct quality assurance reviews and support corrective actions.
• Contribute to the review of best practices and standards for a specific area or project, creating and updating documentation of methods and tools.
• Participate in process improvement initiatives and provide training and support on quality practices.

Quality Assurance

• Contribute to the collection of evidence and the conduct of formal audits or reviews of activities.
• Examine records for evidence that appropriate testing and other quality control activities have taken place.
• Determine compliance with organizational directives, standards, and procedures, identifying non-compliances and abnormal occurrences.

Change Control

• Develop, document, and implement changes based on requests for change.
• Apply change control procedures, tools, techniques, and processes to manage and report on change requests.

Knowledge Management

• Maintain knowledge management systems and content to meet business needs.
• Support others in completing knowledge management activities and forming knowledge management habits.
• Configure and develop knowledge management systems and standards.

Requirements

Must-have skills (required)

• Strategic thinking: able to develop plans and solutions that align with strategic goals, evaluating impacts with a comprehensive understanding of departmental and project strategy.
• Planning: able to independently develop detailed plans for projects or tasks, coordinate resources, track progress, and adjust plans as needed.
• Data analysis and interpretation: able to lead data analysis tasks, synthesizing data from multiple sources to develop insights from complex datasets.
• Problem-solving and decision-making: able to lead problem-solving initiatives, synthesizing information from multiple sources to resolve complex issues.
• Communication skills: effective communicator with a wide range of stakeholders, with excellent writing skills for complex reports and proposals, and skilled at presenting to larger groups and senior management.
• Collaboration and teamwork: able to initiate and lead small collaborative projects, encouraging team input and fostering a cooperative environment.
• Leadership: able to lead small teams, set clear objectives, delegate tasks, and monitor progress.

Academic and Professional Requirements

• Bachelor's degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
• 4–6 years of experience in quality management, quality assurance, or a related process/documentation role.

Nice-to-have skills (preferred)

• Experience leading process improvement initiatives across teams or projects.
• Familiarity with quality management frameworks or standards (e.g., ISO 9001).
• Experience mentoring or training junior colleagues on quality practices

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Role Summary

• As a Quality Specialist, you will support and coordinate quality management activities, including developing and maintaining work instructions, standard operating procedures, and quality documentation. You will assist with audits, quality control activities, and process improvement initiatives, working closely with cross-functional teams to help maintain consistent quality standards. This is a great opportunity to build your quality management expertise within a mission-driven, fast-scaling organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months.

Responsibilities:

Quality Management And Documentation

• Support and coordinate quality management tasks, adhering to established standards and procedures.
• Support quality control activities and inspections.
• Assist with quality documentation and reporting, including the creation and maintenance of work instructions and standard operating procedures.
• Participate in training and knowledge sharing, contributing to the evaluation and review of methods and providing feedback to more senior staff.

Quality Assurance

• Assist in the collection of evidence and the conduct of formal audits or reviews of activities.
• Examine records for evidence that appropriate testing and other quality control activities have taken place.

Service Level Management

• Monitor service delivery performance metrics.
• Liaise with stakeholders to help them plan for a deterioration in service and/or breaches of service level agreements.

Knowledge Management

• Leverage knowledge of a specialism to capture and classify content, taking expert advice when required.

Change Control

• Apply tools, techniques, and processes to administer, track, log, and report on change requests.
• Apply change control procedures for standard, low-risk changes.

Requirements

Must-have skills (required)

• Quality management knowledge: understands and contributes to quality management plans, standards, and procedures for a team or project.
• Documentation skills: able to create, update, and maintain clear work instructions, SOPs, and quality documentation.
• Data analysis: able to gather and organize data, perform basic data cleaning, and support data analysis projects.
• Problem-solving: able to independently identify and analyze complex problems, develop solutions, and assess risks and implications.
• Communication skills: clear and effective communicator, able to write detailed and structured reports and documents, and present information to small to medium-sized groups.
• Stakeholder engagement: able to lead stakeholder management activities for small projects, developing engagement plans and resolving minor issues.
• Collaboration: actively engages in team activities, initiates small collaborative efforts, and shows a strong understanding of team goals.
• Planning: able to facilitate planning meetings, contribute to project plans, and assist with risk and contingency planning.

Academic and Professional Requirements

• Bachelor's degree in Quality Management, Business Administration, or a related field, or equivalent practical experience.
• 2–4 years of experience in quality management, quality assurance, or a related process/documentation role.

Nice-to-have skills (preferred)

• Experience developing training materials or work instructions for operational teams.
• Familiarity with quality management frameworks or standards (e.g., ISO 9001).
• Exposure to change control or knowledge management systems.

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Role Summary

• As a Talent Management Specialist, you'll provide hands-on support for people operations and employee relations, helping apply policies, processes, and employment practices consistently. You'll work closely with the Global Talent Team and Finance Team, supporting fair and objective case management and day-to-day HR operations, and escalating complex or sensitive matters to senior team members or the Head of Talent. This is a great opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

Employee Relations Support

Support the management of employee relations matters, including:

• Disciplinary cases
• Investigations
• Performance improvement plans
• Behavioral and conduct issues
• Help ensure fair and consistent handling of cases, escalating complex, high-risk, or legally sensitive matters to senior team members

Manager Support

Provide first-line support to managers on:

• Employee relations processes
• Performance management procedures
• Policy interpretation
• Handling employee concerns

Talent lifecycle coordination

Support operational aspects of the employee lifecycle, including:

• Onboarding coordination
• Performance management processes
• Offboarding procedures
• Benefits administration support

Compliance and Documentation

• Maintain proper documentation for HR cases.
• Support compliance with labor regulations and internal policies.
• Support audits and reporting requirements.

Culture and Engagement Initiatives

Support delivery of:

• Employee recognition programs
• Engagement initiatives
• Local culture and team events
• Global or regional talent initiatives

Requirements

Must-have skills

• Employee relations exposure: experience supporting disciplinary cases, investigations, performance improvement plans (PIPs), and workplace grievances with fairness and consistency.
• Knowledge of Kenyan labor law: working knowledge of the Employment Act, 2007 and ability to apply it in real workplace scenarios.
• Stakeholder management: ability to support and inform managers on employee relations matters, performance management, and policy interpretation.
• Investigation and analytical skills: able to support investigations by gathering evidence, assisting with interviews, and preparing case documentation under guidance.
• Strong communication skills: excellent written and verbal communication, with the ability to handle sensitive and high-stakes conversations professionally.
• Attention to detail: high level of accuracy in documentation, record-keeping, and compliance tracking.
• Integrity and confidentiality: demonstrated ability to handle sensitive information with discretion and sound judgment.
• Technical proficiency: proficient with G-Suite and HRIS platforms, with an interest in process automation and emerging technologies.
• AI literacy: familiarity with LLMs, conversational AI, prompt engineering, and agentic AI concepts to help modernize HR workflows.
• Mindset: proactive and detail-oriented, comfortable working within established processes while flagging opportunities for improvement.

Academic And Professional Requirements

• Bachelor's degree in human resources, industrial psychology, or a related field required.
• CHRP(K) certification preferred, or actively working toward certification.
• 2–4 years in HR, with at least 1 year focused on employee relations or HR operations.

Nice-to-have skills (preferred)

• Experience in a global or matrix organization.
• Familiarity with HR systems.
• Exposure to performance management and employee engagement initiatives.

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Role Summary

• As a Talent Acquisition Specialist, you will own full-cycle recruitment for assigned roles, from sourcing and screening through to offer, while building strong, diverse talent pipelines and delivering a consistently positive candidate experience. You will apply established sourcing, assessment, and negotiation techniques independently, partner closely with hiring managers on role requirements and market insights, and escalate complex, high-risk, or strategic hiring needs to senior members of the Talent Acquisition team. This is an opportunity to grow your recruitment expertise while contributing to a fast-scaling, mission-driven Global Talent function.

Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months.

Responsibilities:

Sourcing And Pipeline Development

• Build and maintain strong, diverse candidate pipelines using multiple sourcing channels, including job boards, referrals, and professional networks.
• Proactively identify and engage passive candidates, nurturing relationships to keep them warm and interested in CloudFactory.
• Maintain accurate, up-to-date candidate records in the ATS.

Screening And Assessment

• Independently screen and assess candidates against role requirements, conducting structured interviews and evaluations.
• Document screening outcomes clearly and provide well-reasoned recommendations to hiring managers.
• Apply consistent, fair assessment methods across every stage of the hiring process.

Hiring Manager And Stakeholder Support

• Manage relationships with hiring managers and key stakeholders throughout the recruitment lifecycle, proactively identifying and addressing their needs.
• Advise hiring managers on realistic timelines, market conditions, and role requirements.
• Escalate complex or sensitive recruitment issues to senior Talent Acquisition team members when needed.

Candidate Experience

• Own the candidate experience from first contact through offer, ensuring clear and timely communication at every stage.
• Coordinate interviews and manage candidate logistics.
• Respond to candidate questions and concerns promptly and professionally.

Talent Marketing And Employer Branding

• Create and share content that showcases CloudFactory's employer brand across social and professional channels.
• Support talent marketing campaigns and recruitment events to attract candidates.

Market Research And Insights

• Conduct market research on talent availability, compensation benchmarks, and hiring trends relevant to open roles.
• Use market insights to inform sourcing strategy and set realistic expectations with hiring managers.

ATS And Data Management

• Manage requisitions, candidate pipelines, and reporting in the ATS with a high level of proficiency.
• Maintain accurate, complete, and compliant recruitment data.
• Help identify and correct data quality issues.

Reporting And Metrics

• Generate and analyze recruitment metrics, such as time-to-fill, pipeline health, and cost-per-hire, to track progress against hiring goals.
• Present findings clearly to hiring managers and the Global Talent team.

Offer Management And Negotiation

• Extend and negotiate job offers, handling candidate questions and objections professionally.
• Ensure offers align with internal equity and market benchmarks, escalating complex negotiations as needed.

Compliance And Process Improvement

• Apply CloudFactory's recruitment policies and procedures consistently, ensuring compliance with relevant regulations.
• Contribute to the continuous improvement of recruitment processes and tools.

Requirements

Must-have skills

• Full-cycle recruitment experience: proven ability to independently manage sourcing, screening, interviewing, and offer stages for assigned roles.
• Sourcing skills: skilled in using multiple sourcing channels and platforms to build strong, diverse candidate pipelines, including proactive outreach to passive candidates.
• ATS proficiency: strong working knowledge of Applicant Tracking Systems, able to manage requisitions, candidate pipelines, and reporting independently.
• Stakeholder management: able to build and manage relationships with hiring managers, providing guidance on process, market conditions, and role requirements.
• Communication skills: excellent written and verbal communication, comfortable engaging candidates, hiring managers, and cross-functional partners.
• Analytical skills: able to interpret recruitment data and metrics, such as time-to-fill, pipeline conversion, and cost-per-hire, to identify trends and improve outcomes.
• Negotiation skills: able to manage job offer discussions and resolve candidate objections independently, escalating complex negotiations when needed.
• Multitasking and prioritization: able to manage multiple open requisitions simultaneously, prioritizing based on urgency and business impact.
• Problem-solving: able to identify bottlenecks in the recruitment process and propose practical solutions, escalating complex issues appropriately.

Academic and Professional Requirements

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• 3–5 years of experience in talent acquisition or recruitment, including full-cycle ownership of mid-level hiring.

Nice-to-have skills

• Experience recruiting within a global or matrix organization.
• Familiarity with employer branding and talent marketing activities.
• Exposure to market research or benchmarking for compensation and talent supply.
• AI literacy: familiarity with LLMs, conversational AI, prompt engineering, and agentic AI concepts to help modernize recruitment workflows.

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Role Summary

• As a Training Specialist at CloudFactory, you will contribute to the development and delivery of learning solutions by creating and customizing materials, delivering training sessions, and supporting the maintenance and evaluation of training programs. You will work closely with senior staff to ensure effective learning outcomes and maintain high standards in training delivery. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.

Please note: This is a full-time, fixed-term employee position with an expected duration of 9 months.

Responsibilities:

• Assists with Training Needs Analysis and data capture to determine performance gaps and required training content.
• Follow established procedures and guidelines to contribute to the development of learning solutions.
• Assist in the creation and customization of learning materials and resources under the guidance of more senior staff.
• Deliver routine learning sessions using established materials and resources, adhering to predefined lesson plans and guidelines.
• Perform a range of learning activities to support the delivery of learning objectives, including the preparation and setup of learning environments.
• Assist with the administration and evaluation of learning programs, gathering feedback from participants.
• Maintain training records and update the catalogue of learning and development resources.
• Prepare routine reports on training activities and outcomes for review by senior staff.
• Work with colleagues and clients to understand audience needs, creating draft content that meets these requirements clearly and effectively.
• Apply guidelines and standards to moderate content from others, escalating issues as necessary.
• Perform routine assessments of knowledge, skill, competency, or behavior using specified methods.
• Use methods and tools as directed, adhering to established standards and procedures, and support the documentation and maintenance of best practices.
• Demonstrate understanding and application of the Culture Code in business operational activities.
• Achieve and maintain 100% attainment of assigned training and ensure compliance with Corporate Policies and InfoSec guidelines.
• Actively participate in team meetings, share ideas, provide constructive feedback, and maintain clear communication with team members and managers.
• Efficiently manage and complete assigned tasks, meet deadlines, and pursue opportunities for personal and professional development.

Requirements

Knowledge: 

• Work Planning: Ability to manage and prioritize own workload with minimal supervision.
• Teamwork & Collaboration: Skilled in working effectively within teams and supporting shared goals.
• Communication: Strong verbal, written, and presentation skills for interacting with colleagues and stakeholders.
• Facilitation: Expertise in leading meetings, workshops, and training sessions.
• Content Development: Ability to create, edit, and moderate training and learning materials.
• Assessment: Competence in conducting routine assessments and providing feedback.
• Project Management: Skills in managing small-scale projects, including planning, monitoring, and stakeholder communication.
• Data Analysis: Familiarity with gathering, cleaning, and analyzing basic data to support training activities.
• Problem Solving & Decision Making: Ability to identify issues and develop practical solutions.
• Compliance & Ethics: Knowledge of organisational policies, security, privacy, and ethical standards.
• Stakeholder Management: Proficiency in building and maintaining positive relationships with stakeholders.

Skills and Experience: 

• Bachelor’s degree in Education, Training, Human Resources, or a related field.
• 2+ years of experience in training and development or a related role.
• Experience in creating and delivering learning materials and sessions.
• Familiarity with learning management systems (LMS) and e-learning tools.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Commitment to continuous learning and improvement.

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Role Summary

• As a Data Annotation Specialist, you’ll help train and improve AI systems by reviewing, labeling, and structuring data across a variety of formats (text, images, audio, or documents). Your work will directly impact how AI models learn and perform in real-world applications.

Responsibilities:

• Review and annotate data according to detailed guidelines
• Label, classify, or extract information from datasets with high accuracy
• Maintain quality and productivity targets
• Identify edge cases, inconsistencies, or unclear data
• Follow feedback and continuously improve annotation quality
• Collaborate with reviewers and project leads when needed

Requirements

What Makes You a Great Fit

• Strong attention to detail and consistency
• Good problem-solving and critical thinking skills
• Comfortable working with repetitive, accuracy-focused tasks
• Able to follow structured guidelines precisely
• Reliable, organized, and quality-driven

Requirements

• Good English reading and comprehension skills
• Basic digital literacy (spreadsheets, online tools, platforms)
• Typing accuracy and efficiency
• Previous experience in data annotation, data entry, or similar work is a plus