Job Openings at Diageo

Reports To: Customer Service & Logistics Director Africa

Contract type: full time, permanent

About us:

Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries.  We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.

About the function:

To deliver the ambition of becoming the best performing, most trusted and respected consumer products company in the world, Diageo embarked on an initiative aimed at improving its processes, including how it manages its logistics operations. Diageo’s end-game vision is for control tower visibility and strategic decisions to be made centrally via a Centre of Excellence (COE) whilst the transactional activity will be carried out by a managed service provider all using a single leading technology platform across Africa. This is aimed at; Building and sustaining Standardization in MOVE processes, establish control of Operations through detailed codification, delivering stretch improvement targets for the markets, Disciplined application of the best in class Technology and Processes to exploit the full potential of the region, Creating a central talent pool of expert staff at an optimised cost for the diverse African market to tap skills, create growth opportunities and minimise risks associated with employee turnover and finally, create a competitive edge over companies with the best in class Supply chain operations (mostly CPGs) COE’s/Control towers for efficiency and cost effectiveness. To deliver cost effective and customer focused warehousing operations in all Diageo markets in Africa.

Financial

No budget responsibilities directly but support delivery of overall financial performance through effective & efficient system.

Market/Role  Complexity

The Diageo market in Africa contributes 13% of Diageo’s NSV and boosts the leading growth statistics in the world. There are 8 different companies stretched on the continent with Nigeria and South Africa as the biggest. Over 1,400 SKus managed in 38 warehouses and over 79 transporters. Apart from SA, most transport and warehousing activities are manual and for the automation, and not interfaced with SAP. Tracking tools for trucks are owned and operated by 3PL and not Diageo, Transport rates are pre-negotiated, and changes attract high penalties.

About the role:

This role is to manage warehousing operations across Africa providing a service of executing operations, partnering with warehouse providers and adding value to each market in the region. The outcomes of this CoE are measured in: Cost Efficiency, Service and Collaborative and value creating relationships. He/she will also need to engage and partner with key Diageo Supply Partners (3PL’s, GDBS, resourcing partners etc.) as well as other external suppliers

• Deliver warehousing strategies and operations that are fit for purpose to support market requirements.
• Manage warehousing spend to be within budget and delivering operational savings.
• Lead and motivate the team to deliver the CoE requirements including influencing those non direct reports.
• Provide expert warehousing input understanding African dynamics to ensure credibility of CoE and optimisation initiatives.
• Develop a synergistic relationship with PLAN and SOURCE CoE and MAKE in market to ensure delivery of overall supply excellence

About you:

• Minimum 5 years’ experience as a warehouse manager in a manufacturing company managing multiple sites including bonds in different countries.
• Minimum 2 years’ experience of warehouse management including external 3PL warehouses in Africa.
• Demonstrable ability to engage and align stakeholders behind plans and win support for implementing change within the warehouse environment.
• BSc or MSc in a supply chain related subject.
• Ability to lead in environments where influence is more important than formal authority.
• Demonstrable knowledge of end to end supply chain and Customer collaboration.
• Excellent communication skills, both verbal and written combined with the ability to engage effectively at all levels in the organisation.
• An understanding of how leading technology can enable effective logistics operations.
• Excellent knowledge of WMS systems and experience of implementation.
• Demonstrable ability to drive savings through warehouse optimisation.
• Numerate and ability to apply KPI’s to drive performance management at all levels in the warehouse.

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About the role:

• Provides strategic leadership and oversees the management of Diageo’s Customs & Global Trade Compliance
• Develops a strong compliance mind-set through building strong relationships with senior internal stakeholders namely – Supply, Market and Global Functions and externally through Trade Bodies and Government Agencies
• Provides the Regional Customs and Global Trade Compliance Team with strong technical leadership in all Global Trade customs & excise matters
• Identifies, plans and delivers key projects, including risk and effective supply chain management to protect brands and generate shareholder value

Accountabilities

• Implement global trade strategies and policies in the African Region
• Provide strategic leadership to the Regional CoE Compliance Team
• Lead internal senior stakeholder engagement
• Promptly identify and manage emerging risks or opportunities arising from business/operational change such as supply chains and/or new customs and excise legislative changes
• Actively manage 3Pls to ensure optimum compliance and efficiencies
• Accountability for delivering to leading import/ export customs & excise performance metrics across Africa.
• Accountable for trade compliance (local and Global legislation requirements plus Diageo Ways of working) across Africa.
• Lead and motivate the team to deliver the CoE requirements including influencing those non direct reports.

Key interactions – Internal

• Global Trade and Customs Compliance Team and other Regional CoE Teams
• General Managers, Brand Teams and Market Finance Directors – collaborate with a wide range of business partners to deliver on commercial and operational objectives whilst managing regional trade risks
• Diageo Enterprise Operations teams – establish a close, collaborative and transparent relationship to ensure delivery of high quality, timely, end to end customs and excise activities and processes
• Governance & Change – collaborate on prioritisation and delivery of change programmes

Key interactions – External

• Governments / tax authorities  – build and maintain an on-going relationship and dialogue with tax authorities and other governmental bodies
• Trade Bodies – active participation in industry forums to promote effective global trade, customs & excise policies

About you:

• Deep understanding of Customs and Excise
• Managing risk through internal controls
• Establish & manage a regional programme of risk assurance in relation to customs and excise duty compliance
• Excellent communication and influencing skills that facilitate effective networking and relationship building
• Inspire direct reports to deliver a great performance

Qualifications / experience

• Minimum 8 years’ experience managing customs clearance and trade compliance
•  Minimum 2 years’ experience of shipping and inland transport management
• Excellent knowledge of customs & Excise  practices and compliance preferably in Africa region
• A strong network with customs brokers/ freight forwarders in the Africa region.
• Extensive global trade experience
• Excellent knowledge of customs practices and compliance preferably in Africa region
• A strong network with customs brokers/ freight forwarders in the Africa region.
• Demonstrable ability to engage and align stakeholders behind plans and win support for implementing new compliant practises.
• BSc or MSc in a supply chain related subject
• Ability to lead and develop a high performing team and a track record in coaching and developing talent
• Significant experience of leadership within a global trade function in a multinational company
• Ability to lead complex projects
• Demonstrable Anti Bribery & Corruption awareness and managing fully compliant processes.
• Demonstrable knowledge of end to end supply chain and in-direct tax related processes.
• Excellent communication skills, both verbal and written combined with the ability to engage effectively at all  levels in the organisation
• An understanding of how leading technology can enable effective logistics operations
• Knowledge of trade compliance systems
• Numerate and ability to apply KPI’s to drive performance management at all levels.