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  • Posted: Apr 7, 2021
    Deadline: Apr 14, 2021
  • Equity Bank Limited (The "Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 - 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance a...
    Read more about this company


    Digital Standards and Policies Manager




    Job Purpose


    The Digital Standards & Policies Lead will oversee the development and maintenance of a robust control environment for the Bank’s technology investments. They will lead teams focused on the development and implementation of policies, processes, procedures, and guidelines for the effective and safe utilization of technology in the Bank. They should be well versed in leading technology standards, policies, and management of technology risks.

    Job Responsibilities/ Accountabilities:

    • Directly Support in the implementation process for adopted technology, security and operational standards and frameworks e.g. ISO 20000, 27001, 22301, PCI DSS, SWIFT Customer Security Controls (CSCF) among others
    • Maintenance of the Bank’s adopted standards by ensuring successful surveillance reviews, attestations and recertification audits
    • Ensuring day to day implementation of adopted standards requirements, processes and controls
    • Lead the Bank’s implementation teams for adopted standards and frameworks; interface with third parties and handle the logistical planning for assessment procedures
    • Translating adopted technology, security and operational and standards into Bank policies, processes and procedures (technology and operations)
    • Ensure compliance and conformance to technology and operational policies, processes and SOPs; measure and report on compliance and conformance to the policies, processes and SOPs
    • Support the IT and operations units to develop new and improve on existing processes and SOPs in line with technology policies and adopted standards
    • Develop and maintain the annual schedule for compliance reviews and assessment for adopted standards and perform the logistical planning
    • Recommend and prescribe applicable technology and operations standards or frameworks that can be adopted by the Bank in order to improve IT service delivery, security and efficiency
    • Provide timely progress reports for assigned tasks/projects and also support the monthly, quarterly and annual management and Board level reporting
    • Manage immediate reports to ensure unit objectives and KPIs are met in a timely manner.


    Key Critical Competencies:

    • A high degree of professionalism and personal integrity
    • Excellent management skills
    • Excellent analytical and reporting skills
    • Demonstrated ability to work in an agile workplace and effectively balance multiple responsibilities
    • Be a team leader and integrator
    • Ability to work with a high degree of independence
    • Strong knowledge and understanding of IT governance frameworks like COBIT and ITIL
    • Understanding of key standards & frameworks such as ISO 20000, ISO 27001 and/or ISO 22301
    • Good working knowledge of PCI DSS, SWIFT CSCF standards and compliance requirements

    Academic Qualifications and Competencies:

    • At least 3 years of experience in Information Technology in the field of IT Governance, IT Risk Management, Information Security and/or IT Service Management with a minimum of 1 year in a management role
    • A university degree in Computer Science, Information Technology, and/or related field
    • Recognized certification in information systems management and/or security e.g. CISA, CISM, CGEIT, CRISC, ITIL, etc.
    • Certified as ISO Lead Implementer or Lead Auditor for ISO 20000, ISO 27001 and/or ISO 22301
    • Preferred – COBIT 5 or COBIT 2019 certified (Foundation, Implementation or Assessor levels)
    • Preferred – Experience in working in a banking environment will be an added advantage


    go to method of application »

    Core Banking Support Engineer

    Job Purpose: 

    The Applications Systems Support Engineer will support the business to achieve its goals and objectives by using effective, contemporary IT practices, policies and procedures to achieve strategic objectives. Responsible for developing and implementing policies and programs that support the organizations overall strategic directions. Oversees various areas of Enterprise Business Application systems, such as Ticket raised resolutions, Application (VAS) Initiatives and project activities, System availability and uptime, Training and talent development.

    Job Responsibilities/ Accountabilities:

    • Ensuring business continuity by ensuring proper and regular back up of applications are done with support from System Administration team.
    • Ensure all applications have up-to-date documentation (deployment architecture, connection matrix and system manuals and troubleshooting guides).
    • Training of the application to the relevant support teams.
    • Support Application by maintaining system availability and system uptime.
    • Adhere to Incident, Problem and Change Management processes (Ticket assignment and resolution, Problem management to resolve root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimize incidents related to changes).
    • Ensure security of data and information within the Applications Systems (User access review and general application housekeeping).
    • Support execution of the design, planning and implementation of company projects that promote business needs.
    • Demonstrate sound technical judgement, communication skills and talented development capabilities.
    • To be Efficient and effective in issue resolutions.
    • To maintain the Culture Brand of the organization and customer service.
    • Contribute to business growth and sales of the organization.
    • Recommend review of existing business applications to ensure they are able to adapt to the changing business environment.
    • Ensure timely and accurate availment of application reports.


    Essential Knowledge

    • Excellent understanding of Information Technology policies and procedures.
    • Excellent knowledge of local IT standards, laws and regulations.
    • Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Leads the development of highly advanced technologies, principles, theories and concepts. Guides and transfers knowledge to the team.

    Key Critical Competencies

    • Basic Enterprise IT skills.
    • Strong technical and analytical skills.
    • Strong analytical skills and problem solving skills.
    • Business awareness.
    • Excellent and effective communications skills, both orally and in writing.
    • Excellent Teamwork/Interpersonal skills.


    • Bachelor’s degree in IT or equivalent.
    • Experience in application system administration skills and certifications for example: linux, oracle, ITIL,Weblogic,websphere, Java ,sql, Window Powershell , C++ and other related certifications.
    • Solid experience in problem analysis and resolution of software problems, proven ability to function in a self –directed environment.
    • Experienced in project management and running multiple projects.
    • Innovative thinker who is positive, proactive, and readily embraces change.
    • Able to operate in a performance driven organization.
    • Culturally aware and adept at working across multiple geographies.
    • An ability to work in tight deadlines and within constraints.
    • Experience in integrations, customizations, payment systems, operation systems, credit systems, trade finance systems, clearing systems, treasury operations

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Equity Bank Kenya Back To Home
Average Salary at Equity Bank Kenya
KSh 61K from 82 employees

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