Job Openings at ICEA Lion Group

The ICEA LION Group is seeking an experienced Support Analyst to join the Applications Team. Reporting to the Head of Applications, the Support Analyst will be responsible for providing second level response and support to users of the company’s ICT resources. This includes efficient use of software programs, troubleshooting applications, maintenance of production applications and some aspects of user training.

Key Responsibilities

• Provide second line support for incidents and service requests, log and respond to all service requests from system users, including site visits or through remote access tools
• Carry out initial diagnosis on all logged issues/incidents, take appropriate steps to resolve or escalate to appropriately, and accurately record the incident details and any actions taken within the Service Desk software
• Proactively keep the user informed of any progress and ensure user satisfaction/acceptance before closure
• Monitor corporate systems within their domain and carry out proactive support and maintenance
• System Administration – creating users accounts, assigning privileges, permissions & access control
• Ensure the confidentiality, integrity and availability of corporate information assets and systems. Where appropriate ensure preventative measures are undertaken to mitigate the risk of a security incident or exception
• Adhere to published and operational ICT policies and procedures at all times and ensure that ICT services are delivered in line with relevant legislation and company policies
• Make recommendations for improvements to support services and procedures and make additions and enhancements to the Knowledge database
• Assist in the maintenance and control of ICT logs, registers, and documentation
• Collaborate with other ICT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes
• Implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability
• Conduct research on software systems products to justify recommendations and to support purchasing efforts and participate in system acquisition process when necessary
• Create and maintain documentation as it relates to system configuration, mapping, and processes
• Create and maintaining best practice policies and procedures for business users; ensuring that there are adequate controls, and that all service improvements are managed effectively and meet the needs of the organization
• Undertake such other duties as may be required from time to time that reasonably fall within the scope and grade of the post

Qualifications

• Professional qualifications such as MCSE/ MCSA/ ITIL/ LINUX/ UNIX
• At least 5 years Technology experience with hands on experience in:
• Computing platforms, operating systems, and databases
• Application software installation and support
• Quality assurance in relation to large & complex computer systems, applications & databases
• Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems
• Knowledge and experience in basic budgeting, contracting, purchasing practices, policies, and procedures in an IT environment
• Exceptional communication, presentation, and customer relationship skills.
• Previous experience in ICT support

Education

• Bachelor’s Degree in Information Systems, Information Technology or related field

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Job Summary

• The overall purpose of the contract is supporting the Risk and Compliance team in daily tasks that aim towards effective risk and compliance management within the Company, including data gathering, analysis and report preparation to identify, assess, advise, monitor and report on risk and compliance.

Key Responsibilities

Compliance Management

• Perform a thorough AML clean-up exercise in our client database to ensure 100% AML /CFT compliance as well as a comprehensive PEP Register
• Support in collecting and collating compliance risk assessment data to facilitate the establishment of the compliance universe.
• Support in maintaining continuous dialogue and information to business units on key issues defined in the AML/KYC policies.
• Support in the annual AML/CFT risk assessment relating to financial crime and incorporate conclusions into current policies and requirements.
• Maintain continuous engagement with business units and carry out compliance risk monitoring, analysis and reporting on new products and projects.
• Contribute towards the training programs to enhance AML, Data Protection compliance awareness and knowledge among employees and management.

Business Continuity Management

• Provide support in the business continuity programme within the company
• Support in the facilitation of awareness and training programs on business continuity management

Enterprise Risk Management

• Support in risk assessment exercises across the business & functional areas in line with the risk management framework.
• Assist in the continuous monitoring of controls established by management to ensure that identified risks are appropriately mitigated at both departmental and process levels.
• Assist in the management and maintenance of risk registers through tracking progress on the implementation of risk mitigation action plans.
• Participate in the formulation and review of risk management and control activities for products to ensure they meet the set objectives.

Qualifications

• A Bachelor’s degree in Actuarial Science, Finance, Economics, Law or Business-related field.
• 1 Year Experience in risk compliance or audit
• Knowledge of the Kenyan regulatory environment including the Insurance Act, CMA Act and RBA Act.
• Good knowledge of money laundering issues and KYC requirements.
• Knowledge of insurance operations and business functions.
• Good management skills including organizational, communication and problem solving skills.
• Demonstrate high integrity

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Job Summary

• The role entails driving revenue growth and expanding the new/renewal General Insurance (GI) business portfolio.
• The goal is to meet Retail business annual budgets by strategically developing assigned markets and intermediary channels.
• It involves cultivating profitable business opportunities for the company through the establishment of robust relationships and partnerships.

Key Responsibilities

• Cultivate robust strategic partnerships and relationships with assigned intermediaries.
• Efficiently navigate the sales cycle and maintain a value-driven service approach.
• Implement optimal Client Relationship Management practices to meet business objectives.
• Track and report performance against agreed sales and retention targets.
• Spearhead revenue growth by overseeing daily sales activities of assigned intermediaries.
• Keep clients informed about both new and existing products.
• Collaborate with various departments to ensure seamless and timely service delivery to clients/intermediaries.
• Develop and promptly deliver quotations and tender documents to clients/intermediaries.
• Contribute to departmental planning and budgeting processes as needed.
• Ensure compliance with credit control policies through cash and carry and debt collection initiatives.
• Foster intermediary engagement through visits, performance reviews, support, training, and motivation to drive business growth.
• Organize and execute market activations and outreach events in strategic locations through visits or alternative methods.
• Monitor competitor activity and identify opportunities/threats arising from such activities

Operational Procedures

• Ensure that proposal forms and all relevant client documentation contain all the relevant personal details of the proposer,
• Ensure strict adherence to practices, procedures and policy stipulated in the Market Outreach operations manual, including the Code of Ethics,
• Complete customer care feedback forms during visits to brokers, agents and direct clients and liaising with supervisors (Deputy Manager, BD) about operational issues raised by clients,
• Ensure All intermediaries are fully licensed to trade