Job Openings at Ideon Limited

 Description

On behalf of our client, a Micro Credit institution, we are hiring an ambitious and energetic Relationship Officer (Loan Officer) to help them expand their business to new and existing markets. Key to the role is the ability to disburse loans and collections of loans due.

Duties & Responsibilities

• Marketing of new and existing products.
• Advising clients on various services and products.
• Developing and maintaining professional customer relationships.
• Performing as key contact for selected customer relationships under client guidance.
• Initiating apt activities to ensure on time and scheduled response to customers.
• Helping clients to attain approval on new loans.
• Conducting evaluation of client’s accounts; and
• Collection of arrears and due loans
• Delinquency management

Skills & Experience

• Diploma/ Degree in a business-related field
• Strong presentation and communication skills
• Ability to leverage on Technology
• Self-starter and assertive
• Flexible to embrace change with ease
• Self – motivated
• Good understanding of customer service and experience

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Description

As a Business Development Professional for a recruitment agency, you will be responsible for identifying and developing new business opportunities, building relationships with clients, and driving revenue growth. Your primary objective will be to establish and maintain profitable partnerships with businesses and organizations . You will also be responsible for developing marketing strategies and negotiating client contracts.

Duties & Responsibilities

Key Responsibilities

• Researching and identifying new business opportunities and potential clients
• Building and maintaining strong relationships with clients
• Developing marketing strategies and campaigns to promote the recruitment agency.
• Negotiating and closing deals with clients
• Identifying and addressing client needs and staffing requirements.
• Developing and maintaining a strong client database
• Providing ongoing support to clients and candidates

Skills & Experience

Minimum Job Requirements

• Bachelor's degree in Business, Marketing, or related field
• Proven experience in business development or sales, preferably in a recruitment/HR agency setting.
• Strong communication and interpersonal skills
• Ability to build and maintain relationships with clients and candidates.
• Strong negotiation and persuasion skills
• Ability to work independently and as part of a team.
• Excellent organizational and time management skills
• Knowledge of recruitment processes and industry trends
• Proficiency in Microsoft Office and CRM software

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 Description

• We are looking for a motivated and detail-oriented Collections Specialist to join our dynamic collection team. In this role, you will be responsible for contacting clients with outstanding debts, negotiating repayment terms, and ensuring timely payments.

Duties & Responsibilities

Key Responsibilities

• Contact customers via phone, email, or other channels to collect outstanding debts in a professional and courteous manner.
• Negotiate payment plans, settlements, and repayment terms while adhering to company policies and regulations.
• Maintain accurate and detailed records of customer interactions, payments, and status updates in the company’s database.
• Collaborate with other departments to resolve disputes or clarify payment details.
• Meet or exceed monthly targets for collections while maintaining high customer service standards.
• Follow all legal and regulatory requirements related to debt collection and consumer rights.
• Escalate unresolved cases or complex issues to the appropriate team or manager.

Key competencies

• Persistence and Resilience- Ability to handle rejection and remain positive in challenging situations.
• Problem Solving- Quick thinker who can offer solutions to clients facing financial difficulties.
• Time Management- Effectively prioritize tasks and manage time to maximize productivity.
• Empathy- Understand and relate to clients’ financial situations while maintaining company goals.

Skills & Experience

• Bachelor's degree in a business-related course
• Proven experience in debt collection, customer service, or a call center environment.
• Strong negotiation and communication skills, both verbal and written.
• Ability to handle difficult conversations and manage conflicts with professionalism and empathy.
• Excellent organizational skills with a strong attention to detail.
• Familiarity with debt collection laws and regulations.
• Proficiency in using customer relationship management (CRM) software and call center technology.
• Ability to work independently and as part of a team to meet targets and deadlines.

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Description

• 30 call center interns are needed as we have onboarded 3 new clients and the load will be shared 1st of May.

Duties & Responsibilities

• Making outbound bound calls and inbound calls
• Sending SMS templates
• Updating clients feedback
• Any other duty given

Skills & Experience

• Good communication, negotiation, interpersonal and problem solving skills