Job Openings at Impact Africa Network

We offer a unique 12-month innovation fellowship program for college graduates to work on well-vetted ideas with like-minded peers under the guidance of an experienced leadership team and mentor network with the goal to expand entrepreneur capacity while developing fundamentally sound early-stage startups.

Applicants can work in either of the following areas (list not exhaustible);

• Product development.
• Designers (Graphic, UI/UX)
• Research & Analysts (Finance, Market, product etc.)
• Program management
• Marketing & Storytelling
• Sales/Business Development
• Community & fundraising
• Customer Success
• Operations (Finance, HR, Admin)

Who it is for:

Exceptional recent graduates ready to work in a fast paced start up ecosystem and have;

• A bachelor's degree in the related field of interest.
• Strong analytical and research skills with a keen eye for detail.
• Excellent written and verbal communication skills, with the ability to present complex information in a clear and concise manner.
• A high level of creativity with an eye for innovation and exceptional problem-solving abilities.
• Ability to work independently (owner) and as part of a team.
• Good interpersonal skills, cultural awareness, and sensitivity to working with people from diverse backgrounds and fast paced environment.
• Ability to identify business opportunities and develop viable business models.

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Responsibilities:

• Support brand and product message development: Assist in developing brand messages and value propositions that effectively communicate the company's offerings to target audiences.
• Assist in brand storytelling strategy: Contribute to the implementation of the brand storytelling strategy by conducting research, providing input, and supporting the execution of storytelling initiatives.
• Aid in creating marketing materials: Collaborate with the design team and assist in the creation of marketing materials such as sales decks, brochures, flyers, posters, videos, presentations, and website pages.
• Assist in product marketing content creation: Work closely with the marketing team to assist in creating relevant content such as blogs, articles, videos, and testimonials that educate and engage customers.
• Support industry marketing events: Assist in organizing industry marketing events such as webinars, entrepreneurship events, and seminars, and provide support during these events to help generate leads for the sales funnel.
• Conduct market research: Assist in conducting market research to gather insights, evaluate opportunities, and monitor industry trends and developments.
• Other marketing support: Provide support in various marketing activities as needed, including administrative tasks, data entry, and coordination of marketing projects.

Key Skills:

• Strong communication skills: Excellent written and verbal communication skills to assist in crafting effective marketing messages and content.
• Detail-oriented: Strong attention to detail to ensure accuracy and quality in marketing materials and content creation.
• Collaborative mindset: Ability to work well in an agile team environment, collaborate with cross-functional teams, and contribute ideas and suggestions.

Experience:

• Marketing background (preferred): While extensive prior marketing experience is not required, a basic understanding of marketing principles or coursework in marketing-related subjects would be beneficial.
• Passion for marketing: An enthusiasm for marketing and a desire to learn and contribute to marketing initiatives.
• Educational background: Recent graduate or awaiting graduation in marketing, communications, business, or a related field

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Key Responsibilities

List Building and Prospecting:

• Conduct thorough research to identify and build lists of potential clients within the African diaspora.
• Utilize various tools and databases to gather relevant information on prospects.
• Maintain and update the CRM system with accurate prospect information.

Outreach and Lead Generation:

• Initiate contact with potential clients through multiple channels (email, phone, social media, etc.).
• Craft personalized and compelling outreach messages to engage prospects.
• Qualify leads based on established criteria and schedule appointments for senior sales team members.

Market Research and Insights:

• Stay informed about African real estate markets and trends.
• Gather intelligence on competitor activities and market dynamics.
• Provide regular reports on market insights and prospecting activities.

Pipeline Management:

• Track and manage your sales pipeline, ensuring timely follow-ups and progression of leads.
• Collaborate with the sales team to ensure smooth handover of qualified leads.

Client Education:

• Educate prospects on the African property market and Roots Africa's unique value proposition.
• Address initial queries and concerns, providing basic information about our services and processes.

Performance Tracking and Reporting:

• Meet or exceed monthly targets for qualified leads and appointments set.
• Maintain detailed records of all prospecting activities and outcomes.
• Participate in regular team meetings to share insights and best practices.

Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field.
• 3 to 6 months of experience in sales, preferably in real estate or a related industry.
• Strong understanding of the African diaspora community and its needs.
• Excellent communication skills, both written and verbal.
• Proficiency in CRM software and sales prospecting tools.
• Self-motivated with a strong work ethic and ability to work independently.
• Fluency in English; additional African languages are a plus.

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Key Responsibilities:

Customer Support and Engagement

• Assist in handling customer inquiries and providing first-level support under the guidance of the Relationship Manager.
• Help manage communication channels for customer support and information sharing.
• Participate in identifying and resolving customer issues, collaborating with senior team members and other departments.
• Shadow customer calls and learn to provide relevant support, including user guidance and issue escalation.

User Research and Feedback

• Support the conduction of user research by helping draft research questions and assisting with user interviews.
• Assist in analyzing customer feedback and presenting insights to the team.
• Help monitor customer usage patterns and contribute to discussions on how to maximize value for users.

Product and Process Improvement

• Participate in team meetings to learn about product development and customer success strategies.
• Assist in documenting customer success processes and suggesting improvements.
• Help compile and organize user research findings for presentation to stakeholders.

Business Development Support

• Assist in outreach activities to potential new users, learning how to pitch Shukran and conduct initial user research.
• Support the SACCO Customer Success Manager in the process of onboarding service workers onto the SACCO through the app.

Learning and Development

• Actively learn about industry trends and best practices in customer success, particularly in fintech and the hospitality sector.
• Participate in training sessions and workshops to develop skills relevant to customer success and fintech operations.

Key Qualifications:

• Currently pursuing or recently completed a bachelor's degree in Business, Communications, Marketing, or a related field.
• Strong interest in fintech, customer service, and the hospitality industry.
• Excellent communication skills in English and Swahili; additional local languages are a plus.
• Basic analytical skills and eagerness to learn data interpretation.
• Proficiency in Microsoft Office suite and willingness to learn CRM and customer support tools.
• Proactive attitude with a strong desire to learn and grow in a fast-paced environment.