Job Openings at IQVIA

The ideal candidate will drive expert recommendation on key brands through the effective selling, detailing, and merchandising of our client’s brands to all relevant HCPs (Pharmacists, Pharmacy assistants, Front shop assistants, Clinic sisters and other as may be determined from time to time) in-line with our client’s relevant Policy & Procedures and local regulatory & ethical code guidelines.

Key Responsibilities:

• Sales and Promotion: Actively promote and sell the client’s pharmaceutical products to pharmacies, achieving sales targets and objectives.
• Relationship Management: Build and maintain strong relationships within the pharmacy channel to maximise business opportunities and grow the business.
• Market Research: Conduct market analysis to identify potential clients and understand the competitive landscape, adapting strategies as necessary.
• Product Expertise: Maintain comprehensive knowledge of the client’s product portfolio, including indications, contraindications, and clinical data, to provide accurate information to clients. Detail pharmacists and pharmacy assistants and train staff in-store during planned Lunch & Learn sessions (6 per month).
• Training and Support: Offer training and support to pharmacy staff on product usage, benefits, and compliance with regulations.
• Coordination: Co-ordinate the efforts of assigned 3rd Party merchandising agents.
• Reporting: Prepare and submit regular reports on sales activities, market trends, and client feedback to management.
• Negotiation: Negotiate the order to meet demand and expected off-take and pull through of stock and negotiate adequate share of shelf (SoS), forward share (in line with market share) to drive consumption.
• Compliance: Ensure compliance with the customer relationship management tool.

Qualifications:

• Education: A university degree (preferably in science, medical or paramedical field, FMCG).
• Experience: 1-3 years proven experience in pharmaceutical sales or a related field, with a strong understanding of pharmacy operations and FMCG.
• Skills: Excellent communication, negotiation, and interpersonal skills; ability to build rapport with clients.
• Self-Motivated: Strong organizational skills and the ability to work independently to achieve sales goals.

go to method of application »

Key Responsibilities:

• Conducts in-depth and informative expert detailing sessions with HCPs to effectively present our client’s brands, clinical data, therapeutic benefits, and unique selling points. Recruits experts to our client’s digital channels to enable value added services through digital communication (e-consent approvals, HHP registrations etc.) Utilizes a variety of engagement channels, including face-to-face calls, remote calls, Veeva emails, webinars, and online/offline resources, to interact with HCPs and drive meaningful engagement.
• Guides HCPs in accessing and effectively utilizing available resources for patient communications and actions on the HHP. Motivates HCPs to participate in self-learning medical modules for Continuous Medical Education (CME) to enhance their knowledge about our client’s brands.
• Delivers in-call quality on a consistent basis, measured through field visit assessments, expert performance tracking, VOC surveys as indicator.
• Fosters relationships with HCPs in your assigned territory through meaningful interactions and discussions about their needs and preferences.
• Ensures effective distribution of medical samples to HCPs, facilitating patient trial and potential conversion to purchase. Monitors and achieves strategic expert performance indicators (KPIs) such as Average Weekly Recommendations (AWR), Brand Recommended Most Often (BRMO), and Share of Recommendations (SoR) to measure conversion success. Meets or exceeds territory sales targets contributing to overall company growth and revenue.
• Provides feedback to internal stakeholders regarding HCP insights, preferences, competitor intelligence, and market trends.
• Coordinates and supports standalone lunch and learn meetings or conferences to deepen HCPs engagement. Is a consistent ambassador of expert field team, continuously demonstrating our client’s behaviours within SOPs and in compliance.

Qualifications:

• Educational Background: Bachelor's degree in a relevant field. Additional qualifications or certifications in sales or marketing are advantageous.
• Product Knowledge: Thorough understanding of pharmaceutical products, therapeutic areas, and clinical data presented.
• Communication Skills: Excellent communication skills to convey complex medical information effectively to HCPs and adapt communication to individual preferences.
• Digital Proficiency: Familiarity with digital tools, CRM systems (e.g., Veeva), and online communication platforms.
• Sales Experience: Prior experience in pharmaceutical sales or related roles, with a successful track record of achieving sales targets.
• Time Management: Organizational skills to manage multiple engagement channels and activities efficiently.
• Analytical Skills: Capability to analyse sales data, KPIs, and performance metrics to drive strategy adjustments. Compliance Awareness: Knowledge of pharmaceutical regulations and ethical guidelines in interactions with HCPs.