Job Openings at Jalaram Medical Services

Job Purpose

To provide operational and administrative support to the Human Resource function at RKJMS, ensuring efficient implementation of HR policies, payroll processing, employee records management, statutory compliance, and employee relations support in line with the Employment Act 2007 and other applicable labour laws in Kenya.

Key Responsibilities
Recruitment & Onboarding Support

• Assist in drafting job advertisements and coordinating recruitment processes.
• Schedule interviews and prepare interview documentation.
• Conduct reference checks and prepare appointment letters.
• Coordinate onboarding processes including induction and documentation.

Employee Records & HR Administration

• Maintain accurate and up-to-date employee files (physical and electronic).
• Ensure compliance with statutory documentation (NSSF, NHIF, KRA PIN, SHA where applicable).
• Track probation periods and contract renewals.
• Maintain leave records and staff attendance data.

Payroll Administration

• Prepare payroll input data including new hires, exits, overtime, allowances, deductions, and statutory contributions.
• Process payroll using Wagemaster Payroll System.
• Verify payroll reports and reconcile payroll data using Microsoft Excel.
• Prepare statutory remittance schedules (PAYE, NSSF, NHIF, etc.).
• Ensure payroll confidentiality and data accuracy.

HR Compliance & Statutory Support

• Assist in ensuring compliance with the Employment Act 2007 and relevant labour regulations.
• Support preparation of HR reports required by management and regulatory bodies.
• Maintain updated HR policies and procedures documentation.

Employee Relations Support

• Provide first-level HR support to staff queries.
• Support disciplinary and grievance processes through documentation and coordination.
• Assist in organizing staff welfare activities and engagement initiatives.

HR Reporting & Data Management

• Prepare monthly HR metrics reports (headcount, turnover, leave analysis, absenteeism).
• Maintain HR databases and ensure data integrity.
• Support HR audits and internal reviews.

Training & Development Coordination

• Maintain training records.
• Coordinate training logistics and attendance registers.
• Track compliance-related trainings (e.g., clinical compliance in health institutions).

Qualifications & Experience

• Bachelor’s Degree or Diploma in Human Resource Management or related field.
• Must be a registered member of the Institute of Human Resource Management (IHRM) Kenya.
• Minimum of 2 years’ experience in an HR role within a health institution.
• Demonstrated experience in payroll administration.

Technical Competencies

• Proficiency in Microsoft Excel (including formulas, pivot tables, payroll reconciliation).
• Experience using Wagemaster Payroll System is a MUST.
• Knowledge of Kenyan labour laws and statutory requirements.
• Strong documentation and records management skills.

Behavioral Competencies

• High level of integrity and confidentiality.
• Strong organizational and time management skills.
• Attention to detail and accuracy.
• Good interpersonal and communication skills.
• Ability to work in a fast-paced healthcare environment.

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JOB PURPOSE

The Security Coordinator is responsible for the leadership, oversight, and continuous improvement of all security and facility protection operations across RKJMS sites. The role ensures the safeguarding of company assets, employees, patients, visitors, and logistics operations through structured governance, risk management, outsourced security oversight, surveillance systems management, and emergency response coordination.

KEY RESPONSIBILITIES

• Security Leadership & Governance
• Provide strategic and operational leadership of all RKJMS security functions.
• Develop, review, and implement organization-wide security policies, SOPs, and compliance frameworks.
• Establish governance structures, reporting protocols, and accountability mechanisms.

Outsourced Security Management

• Oversee selection, onboarding, and performance management of third-party security providers.
• Manage contracts, SLAs, KPIs, and service standards.
• Conduct periodic performance audits and corrective action programs.

Facility Security & Closure Management

• Ensure all facilities, offices, wards, stores, and operational areas are secured daily.
• Implement end-of-day lockup verification procedures.
• Monitor access systems, perimeter fencing, gates, and alarm systems.

Surveillance & Control Room Operations

• Oversee CCTV, access control, and monitoring systems across all sites.
• Ensure real-time monitoring of facilities and fleet movement.
• Maintain system uptime, integrity, and data retention compliance.

Risk Management & Loss Prevention

• Conduct regular security risk assessments.
• Develop and implement loss prevention and fraud mitigation strategies.
• Lead investigations into theft, vandalism, breaches, and misconduct.

Logistics & Fleet Security

• Oversee security surveillance for patients, staff, and delivery operations.
• Implement secure transit and fleet monitoring procedures.
• Analyze incident trends and recommend mitigation controls.

Incident & Crisis Management

• Lead RKJMS emergency response coordination.
• Manage response to security incidents and critical events.
• Coordinate with police, fire services, medical response teams, and regulatory bodies.
• Conduct post-incident investigations and corrective actions.

Training & Capacity Building

• Design and deliver security awareness programs.
• Train outsourced security teams and staff on SOPs and emergency protocols.
• Conduct drills and simulation exercises.

Stakeholder Engagement

• Serve as primary liaison with law enforcement and regulatory authorities.
• Maintain working relationships with Police, DCI, County officials, and emergency agencies.
• Provide advisory support to Senior Management on security matters.

Infrastructure & Systems Management

• Oversee security infrastructure including CCTV, alarms, lighting, fencing, and access systems.
• Coordinate maintenance, system upgrades, and preventive measures.
• Ensure resilience against breaches and cyber-physical risks.

Reporting & Compliance

• Prepare monthly and quarterly security reports.
• Maintain incident logs and compliance documentation.
• Ensure adherence to legal, regulatory, and internal governance standards

Strategic Planning & Continuous Improvement

• Develop annual and quarterly security strategies aligned to RKJMS objectives.
• Drive continuous improvement initiatives and technology enhancements.
• Benchmark against industry best practices.

Safety & Security Culture

• Promote a culture of safety and security across the organization.
• Lead awareness campaigns and accountability initiatives.
• Embed security ownership across departments.

EDUCATIONAL REQUIREMENTS

• Bachelor’s Degree, Diploma, or Professional Certification in:
• Criminology
• Security Management
• Risk Management
• Access Control / Surveillance Systems
• Professional certifications (CPP, PSP, CISM, etc.) are an added advantage.

EXPERIENCE REQUIREMENTS

• Minimum Five (5) years’ experience in security management.
• At least Three (3) years in a supervisory or leadership role.
• Demonstrated experience in:
• Managing outsourced security providers
• CCTV and control room operations
• Incident investigation and reporting
• Security systems management
• Experience with SCADA systems is an added advantage.

TECHNICAL & BEHAVIORAL COMPETENCIES

• Strong leadership and people management skills.
• High integrity and confidentiality standards.
• Advanced knowledge of security systems and access control technologies.
• Strong analytical and risk assessment capability.
• Excellent report writing and presentation skills.
• Crisis and emergency management expertise.
• Strategic thinking and execution capability.
• Strong stakeholder engagement and influence skills.

KEY PERFORMANCE INDICATORS (KPIs)

• Reduction in security incidents and losses.
• SLA compliance of outsourced security providers.
• CCTV uptime percentage.
• Incident response time.
• Audit and compliance rating.
• Completion of scheduled security drills and training.
• Closure compliance rate (daily facility lockup verification).