Job Openings at Jubilee Insurance

Job Ref. No. JLIL005

We currently have an exciting career opportunity for Helpdesk Support. The position holder will report to the Helpdesk
Administrator and will be based at Head Office, Nairobi.

Role Purpose

The job holder will be primarily in charge of managing the helpdesk and providing 2nd level IT support, while managing 1st level support personnel.

Main Responsibilities

1. Ensure that staff queries are resolved as soon as possible and within agreed SLA times.
2. Coordinate with various other IT resources (Application and Infrastructure) to ensure that any IT PC/LAN/WAN issues
3. are resolved as soon as possible.
4. Manage vendor’s deliveries & invoices appropriately.
5. Conduct preventative maintenance on Jubilee owned IT assets on a regular basis to guard against early/frequent
6. breakdowns.
7. Provide support for meeting /conference rooms by ensuring IT equipment works properly and are well positioned.
8. Close support calls within agreed time frames and accurate inventory is maintained.
9. Providing first line support to customers & escalating customer calls to second line technical support.
10. Channel IT communications for changes & critical updates to the business & users.
11. Any other tasks as assigned by the Helpdesk Administrator in accordance with the workings of the IT department.

Key Competencies

1. Excellent Communication Skills
2. Ability to work under pressure
3. Commitment to timelines
4. High level of detail
5. Team Spirit

Qualifications

1. Diploma in a related field.
2. Bachelor’s degree in a related field will be an added advantage.
3. Microsoft Certified Systems Engineer Qualification.

Relevant Experience

Minimum of 2 years relevant experience in networking, hardware, and system software.

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Job Ref. No. JLIL003

We currently have an exciting career opportunity for Team Leader – Employee Benefits, Jubilee Life Insurance
Limited. The position holder will report to the Investment & Client Services Manager and will be based at Head
Office, Nairobi.

Role Purpose

The job holder will provide leadership to the team in handling Corporate Pensions, ensuring conservation and retention of existing business while providing superior service to retirement benefits business clients (deposit administration) in full compliance with the laid down procedures and guidelines as set out in the operations manuals.

Main Responsibilities

Offer Leadership within the corporate pension department towards:

1. Ensuring Retirement Benefits business contributions are collected on a timely basis and performing conservation of existing business by offering alternative Jubilee Insurance products to clients where necessary. This includes ensuring that the member contributions and transfers in are updated within the stipulated timelines.
2. Ensuring up to date and accurate records are maintained for the retirement benefits clients, preparing summary/statistical reports of the business and submitting to the Management team as and when required.
3. Gathering and maintaining accurate and up to date information of market trends, competition, and products in the market. Preparing reports on a regular basis making recommendations for future cause of action for business conservation and growth.
4. Ensuring that there is a timely processing of the member benefits.
5. Ensuring that there is a timely and regular update to the clients through the relevant reports e.g., Annual member statements, management contributions reports, guaranteed fund reports etc. as and when required.
6. Plan and organize for regular clients meeting, reporting thereafter (as well as the timelines for processes and functions) and sharing the same with the Management as may be required.
7. Building strong business relationships with our existing clients and intermediaries. This will include marketing Jubilee Life’s pension products as alternatives to transfer of funds out of Jubilee Insurance.
8. Providing superior services to retirement benefits clients, exceeding client expectations including client communications, query managements and follow–ups to evaluate customer satisfaction as well as updating clients on the scheme and industry developments.
9. Continuous reviews of the team’s workflow and processes to ensure efficiency in the team’s service delivery.
10. Ensuring the schemes are managed and administered in full compliance of existing legislation and guidelines.
11. Approve payments of service providers & intermediaries out of schemes under management.
12. Oversee the fund reconciliations preparation of schemes financial statements and reporting on the performance of the guaranteed fund.

Key Competencies

1. Market Awareness
2. Visionary Leadership
3. Customer Focus
4. Continuous Innovation
5. Ownership & Commitment
6. Entrepreneurial Spirit
7. Team Spirit

Qualifications

1. Bachelor’s degree in a business–related field, or any other related field.
2. ACII or AIIK (Specialization in Life/Pension Insurance will be an added advantage)
3. TDPK

Relevant Experience

Minimum of 5 years relevant experience in a similar position, 2 of which are in a supervisory level.

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Job Ref. No. JLIL004

We currently have an exciting career opportunity for Assistant Accountant – Treasury, Jubilee Life Insurance
Limited. The position holder will report to the Senior Accountant and will be based at Head Office, Nairobi.

Role Purpose

The job holder will be responsible for receipting and dispatch of receipts to customers.

Main Responsibilities

1. Timely issuance and dispatch of receipts.
2. Preparation of bank and general ledger accounts reconciliations, investigate and clear all reconciling items.
3. Assist in processing of payments to clients and suppliers.
4. Handle queries relating to receipts and payments.
5. Management of petty cash.
6. Assist in the finance end month closure process.
7. Prepare and provide supporting documentation for internal and external audits.
8. Maintain confidentiality of the organization.
9. Any other duties as assigned by management.

Key Competencies

1. Attention to Details
2. Analytical Skills
3. Customer Focus
4. Continuous Innovation
5. Ownership & Commitment
6. Team Spirit

Qualifications

1. Bachelor’s degree in a business–related field, or any other related field.
2. CPA–K

Relevant Experience

Minimum of 2 years relevant experience in accounting. Experience in the insurance industry will be an added advantage.

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Job Ref. No. JLIL002

Role Purpose

The job holder will assist in the effective and efficient running of the claims department by ensuring prompt processing of claims and benefits, at minimal costs with great emphasis on service delivery.

Main Responsibilities

1. Verification of claims and benefits supporting documents and payments requisition to ascertain their correctness and approve payments.
2. Ensure that claims and benefits are paid efficiently and within the agreed Turn Around Times (TAT)
3. Highlight any fraudulent claims.
4. Compiling claims data and coordinating with underwriters regarding writing of risks with adverse loss ratios.
5. Recommending and advising on risk management techniques and controls based on claims experience.
6. Ensure full automation of processes and reports within the section to ensure that process efficiency and staff productivity is well maintained.
7. Monitor and reduce policy premium suspense on closed policies.
8. Track all queries and complaints raised and ensure response is given with the required TAT.
9. Provide sectional reports to monitor trends and activity as well as review exceptional reports as may be required.
10. Ensure compliance of all company policies, regulatory and statutory reports.

Key Competencies

1. Market Awareness
2. Visionary Leadership
3. Customer Focus
4. Continuous Innovation
5. Ownership & Commitment
6. Entrepreneurial Spirit
7. Team Spirit

Qualifications

1. Bachelor of Commerce in Insurance, or any other related field.
2. ACII or AIIK

Relevant Experience

Minimum of 7 years relevant experience in a similar position, 2 of which are in a supervisory level.

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Job Ref. No. JHIL002

We currently have an exciting career opportunity for Manager – Medical Outcomes & Care Management, Jubilee Health Insurance Limited. The position holder will report to the Head of Clinical Operations and will be based at
Head Office, Nairobi.

Role Purpose

The job holder will manage collection and analysis of the company’s clinical outcomes data, in order to develop cost effective clinical process improvement initiatives.

Main Responsibilities

1. In depth review of clinical outcomes data in view of developing strategic initiatives that will aim to ensure our clients
2. receive cost effective and high–quality clinical care.
3. Sharing feedback with providers on their outcomes metrics and follow– through to develop cost effective and
4. sustainable solutions.
5. Monitoring of providers’ clinical care practice and ensure it is aligned to the company’s standards and prevailing
6. board regulations.
7. Develop a preferred provider panel based on outcomes metrics.
8. Develop algorithms of the top ailments and ensure coding in the core system.
9. Develop Jubilee Health Insurance Rate Card, Drug Formulary and ensure its coded in the Core system and
10. disseminated to the relevant stakeholders.
11. Monitoring disease patterns at a country, continental, and a global level in view of giving recommendations on how to curb and control its spread.
12. Monitoring clients claiming patterns and recommending holistic solutions.
13. Participation in client’s service meeting in view of offering holistic promotive, preventative, curative and rehabilitative medical solutions.
14. Support care management team in their day–to–day service delivery.
15. Prepare statistical reports, narrative reports, or graphic presentations on Medical Outcomes such as maternity– C/S rate, diseases patterns, outbreaks for both internal and external clients for rebuttal action.

Key Competencies

1. Entrepreneurial Spirit
2. Market Awareness
3. Customer Focus
4. Continuous Innovation
5. Ownership & Commitment
6. Team Spirit
7. Visionary Leadership

Qualifications

1. Bachelor of Medicine & Bachelor of Surgery or any other related field.
2. Basic Understanding of the Concepts of Insurance
3. Proficient in the use of Microsoft office suite and packages

Relevant Experience

1. Minimum of 2 years’ experience within the clinical practice. Experience in managing health plans and medical providers.
2. Knowledge and Experience in the insurance industry.