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Kibanda Topup is a venture-backed technology company currently operating in Kenya and Nigeria. Our mission is to increase restaurant contribution to Africa's GDP.
Read more about this company
About the role
We are looking for someone with a strong understanding of computer science, excellent customer support fundamentals, and a genuine desire to grow. This job’s purpose is to provide support to the business operations through technology by providing standards, skills, experience & guidance in implementing the most efficient techniques to achieve the company vision & mission. Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential.
Candidates based in Kenya/Nigeria are encouraged to apply.
Responsibilities
- Identifying hardware and software solutions
- Identifying and supporting in the purchase of new technology equipment
- Troubleshooting technical issues
- Managing vendors and inventory for the technology department
- Diagnosing and repairing faults
- Resolving network issues and manage the internal call management system/ equipment
- Installing and configuring hardware and software
- Provide both onsite and remote technical & end-user support
- Following up with customers and staff to ensure the problem is resolved
- Replacing or repairing the necessary technical parts
- Supporting the roll-out of new applications
- Providing support in the form of procedural documentation
- Testing and evaluating new technologies
- Conducting electrical safety checks on equipment
Experience
- Experience working on Linux based infrastructure
- Strong networking skills, hardware, and software troubleshooting skills
- 4+ years working experience in a busy technical environment
- Strong written and verbal communication skills
- Excellent critical thinking skills
- Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills
- Ability to work independently and as a team to meet deadlines, goals, and objectives
Perks
A passionate, inspirational, and aspirational team→ Teamwork is in our core values
Grow yourself, learning is a habit. We empower people and we want you to grow with us. Tell us the areas you wish to improve in and if it makes sense for the business, we’ll do what we can to help you do just that
Flexible work hours – Pretty flexible when it comes to managing workload and time. It’s about delivery!
Opportunity to travel to interact with the product and our multi-cultural team
Why Kibanda Topup
We are venture-backed and growing fast. We launched less than 6-months ago and we are already serving thousands of restaurants monthly. You get an opportunity to jump onto the rocket ship near the ground floor. We believe that:
Our team should grow as fast as the company. If you do well, you will have every opportunity to rocketship your career
Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritize learning by doing
Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.
If that sounds exciting, great! Kibanda Topup may be the perfect place for you. But, Kibanda Topup is not for everyone.
We are an early-stage start-up. It may be chaotic at times with shifting priorities
This is not a 9-5 job. This a whatever it takes to get the job done
This is not a place where we will tell you exactly what to do. You will be expected to manage your own work to achieve the outcomes
We love being around our customers. If you enjoy sitting behind a desk all day, this may not be the best place for you.
go to method of application »
About the role
We are entering hyper-growth mode. The team is scaling fast and complexity is increasing on a daily basis. The Chief of Staff (CoS) will work directly with the CEO to manage the ever growing complexity with a focus on people, process, and fundraising topics. This role will expose you to all facets of building a business and is a perfect role for someone who wants to themselves be a founder one day. For the first 12-months, the CoS will be mostly internal facing and take ownership of:
- Project management of both the finance and product functions
- Building and running the investment management process
- Strategic people operations to ensure employee NPS of at least 40
- Helping each person on the management to build scalable processes
- Running a mini-PMO (project management office) to ensure the management team is executing on their strategic initiatives
In addition, the Chief of Staff will lead the execution on the highest priority strategic initiatives for the business. This role will be dynamic with ever changing priorities. A fun ride filled with infinite learning opportunities!
Who you are
We are looking for founder-level talent and the ideal candidate is someone that wants to themselves be a founder one day. We are looking for someone who:
- Has a strong understanding of business and a naturally strategic mindset
- Is a proactive problem solver and is able to process new information quickly
- Is naturally confident in themselves and is able to work well with people of all backgrounds
- Has impeccable organization and project management skills
- Is data-driven and highly analytical
- Is comfortable managing multiple projects at once and a dash of chaos (we are a fast growing company!)
- Is ready to work very hard. We are not a 9-5 company.
We believe that a good Chief of Staff can come from many different backgrounds and we have no explicit educational or experience requirements. However, preference will be given to candidates that have:
- Experience running their start-up (whether successfully or not)
- 2+ years of experience in a fast-growing start-up in a mid to senior level management role
- 2+ years of experience in a top-tier consulting firm (MBB, Big 4, OCA, Cross Boundary etc.)
- 2+ years of experience in a portfolio management role at a top tier investment firm
Why Kibanda Topup
We are venture-backed and growing fast. We launched less than 6-months ago and we are already serving thousands of restaurants monthly. You get an opportunity to jump onto the rocket ship near the ground floor. We believe that:
- Our team should grow as fast as the company. If you do well, you will have every opportunity to rocketship your career
- If we win, our team should win. Company shares are a key part of the compensation for all mid-senior hires
- Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritize learning by doing
- Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.
If that sounds exciting, great! Kibanda Topup may be the perfect place for you. But, Kibanda Topup is not for everyone.
- We are an early-stage start-up. It may be chaotic at times with shifting priorities
- This is not a 9-5 job. This a whatever it takes to get it done job
- This is not a place where we will tell you exactly what to do. You will be expected to manage your own work to achieve the outcomes
- We love being around our customers. If you enjoy sitting behind a desk all day, this may not the best place for you.
go to method of application »
Description
We are looking for a Head of Product to direct multiple product developments and ensure a high return on investment (ROI.) You’ll translate ideas into strategy and features and follow product development from start to finish. To succeed in this role, you should be a perceptive and creative leader and a reliable problem-solver. If you’re also confident and have a knack for knowing what ideas will and won’t work, we’d like to meet you.
Responsibilities
- Co-create product vision and road map
- Lead product managers and coordinate cross-functional teams
- Develop and implement product strategies consistent with company vision
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
- Produce and review product requirements documents (PRD)
- Work with senior management to create product plans and roadmaps
- Make creative recommendations to expand product base and vision
- Ensure products and releases are launched correctly and on schedule
- Suggest ways to track product use and impact on end-users
Requirements
- Genuine interest in helping small and medium restaurants
- Proven experience as a Product Manager or similar role in startup companies
- Extensive experience in product lifecycle management
- Background in software development and program management is preferred
- Expert level experience and certifications within/around Agile/SCRUM frameworks
- Proven organizational and leadership abilities to take products to market
- Excellent communication skills, team development, hiring and team career nurturing skills
- Applied problem-solving and creative thinking aptitude and skillsets
- BSc/BA in Computer Science, Engineering or related field
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Your role
As an MBA Fellow, you will work closely with the founders and the global team to streamline operational processes and lead special projects. The role requires an individual who is process-obsessed, extremely detail-oriented, has a strong sense of urgency, persistence, and the ability to drive change. This is an amazing opportunity for fellows to experience the buzzing entrepreneurial eco-system that Kenya has to offer.
What you’ll do
- Strategy and process. Work with cross-functional teams to create strategies and processes for international expansion.
- Efficiently coordinate and monitor projects across multiple teams
- Analyze business operational results and provide recommendations for improvement
- Provide analytical and execution support to the organization’s growth initiatives
- Track performance across the organization and escalate issues identified
What you need:
- At a top university pursuing an MBA Degree
- 2 – 4 years of relevant experience
- Primary experience should include business analysis, project operations, project management or/and project implementation
- Ability to prioritize and multitask
- Sound business judgment and understanding of operational processes
- Working knowledge of Nigeria and Kenya is a bonus
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About the role
Reporting to the Head of Sales, this role will be responsible for managing and overseeing the profitability of the business by acquiring and developing long term sales goals of hotels, restaurants, cafes and institutions. In detail you will;
- Manage the HoReCa sales representative while keeping the motivation level high by having the right professional positive attitude.
- Manage the sales of all company products to hotels, restaurants, cafes and institutions – dry and fresh.
- Train new HoReCa sales staff and providing coaching lessons along with market visits.
- Prepare valuable analysis to provide focus on the growth of the business and identify the reasons for any de-growth in the business.
- Focus on enhancing the existing business and target new potential customers to develop the business.
- Be involved in the company’s interdepartmental meetings with Supply Chain, Products, Finance, Marketing & Operations departments etc.
- Monitor competitor’s activities in the market and counter it by proposing necessary measures and attractive proposals to our clients so that our competitors may not take over our market share.
- Follow up with customers for payment collections from the market as per the company’s agreed credit terms and coordinating with the Finance Department.
- Develop long term relationships with clients through managing and interpreting their requirements
- Responsible for the overall execution of Modern trade strategy in all regions and accounts.
- Operate as the primary point of contact for key account stakeholders
- Prepare and guarantee monthly, quarterly and annual sales forecasts
Who you are
- 5 years experience within FMCG with 3 – 5 years experience in HoReCa Industry in Kenya
- Ideal candidate should have experience in both Account Management, Field Sales Management and Trade Marketing experience
- Ability to own a sales number with proven ability to meet and exceed sales quotas
- Proficient in Microsoft Suite and G-Suite
- Strong communication and problem solving skills
- Good knowledge of Nairobi market and the modern trade retail landscape
- Energetic and aggressive with personal selling experience with a wide sales network
Why Kibanda Topup
We are venture-backed and growing fast. We launched less than 6-months ago and we are already serving thousands of restaurants monthly. You get an opportunity to jump onto the rocket ship near the ground floor. We believe that:
- Our team should grow as fast as the company. If you do well, you will have every opportunity to rocketship your career
- If we win, our team should win. Company shares are a key part of the compensation for all mid-senior hires
- Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritize learning by doing
- Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.
If that sounds exciting, great! Kibanda Topup may be the perfect place for you. But, Kibanda Topup is not for everyone.
- We are an early-stage start-up. It may be chaotic at times with shifting priorities
- This is not a place where we will tell you exactly what to do. You will be expected to manage your own work to achieve the outcomes
- We love being around our customers. If you enjoy sitting behind a desk all day, this may not be the best place for you.
go to method of application »
Key Responsibilities
- Focus on growing the number of quality weekly active restaurants ordering with Kibanda, retaining existing customers, and revenue of both dry and fresh goods (beef, fish, chicken, and vegetables) in assigned territory.
- Identify market opportunities in order to implement effective market penetration strategies that will yield positive results.
- Consistently manage high service levels in the trade to ensure company and customer satisfaction.
- Build relationships with customers in order to support Kibanda’s sales, marketing, and PR activities.
- Manage placed orders effectively to ensure zero cancellations due to sales-related issues to reduce financial losses to the company.
- Adhere to the route plans that have been designed by your team leader.
- Reporting – share daily reports highlighting each day’s achievements against set targets.
- Monitor and report all competitor’s activities in the market so that Kibanda can devise ways of staying competitive in the market.
- Track daily outlet visits using the company’s FieldPro system against the set target per day
Knowledge, skills and Job attributes
- Minimum of a Diploma in a business related field
- Minimum of 2 years experience in sales in FMCG industry
- Good knowledge of Nairobi market and the general trade retail landscape
- Energetic and aggressive with personal selling experience with a wide sales network
- Ability to own a sales number with proven ability to meet and exceed sales quotas
- Proficient in Microsoft Suite and G-Suite
- Strong communication skills
Method of Application
Use the link(s) below to apply on company website.
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