Tech Support Engineer at Kibanda Topup

About the role

We are looking for someone with a strong understanding of computer science, excellent customer support fundamentals, and a genuine desire to grow. This job’s purpose is to provide support to the business operations through technology by providing standards, skills, experience & guidance in implementing the most efficient techniques to achieve the company vision & mission. Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential.

Candidates based in Kenya/Nigeria are encouraged to apply.

Responsibilities

1. Identifying hardware and software solutions
2. Identifying and supporting in the purchase of new technology equipment
3. Troubleshooting technical issues
4. Managing vendors and inventory for the technology department
5. Diagnosing and repairing faults
6. Resolving network issues and manage the internal call management system/ equipment
7. Installing and configuring hardware and software
8. Provide both onsite and remote technical & end-user support
9. Following up with customers and staff to ensure the problem is resolved
10. Replacing or repairing the necessary technical parts
11. Supporting the roll-out of new applications
12. Providing support in the form of procedural documentation
13. Testing and evaluating new technologies
14. Conducting electrical safety checks on equipment

Experience

1. Experience working on Linux based infrastructure
2. Strong networking skills, hardware, and software troubleshooting skills
3. 4+ years working experience in a busy technical environment
4. Strong written and verbal communication skills
5. Excellent critical thinking skills
6. Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills
7. Ability to work independently and as a team to meet deadlines, goals, and objectives

Perks

A passionate, inspirational, and aspirational team→ Teamwork is in our core values
Grow yourself, learning is a habit. We empower people and we want you to grow with us. Tell us the areas you wish to improve in and if it makes sense for the business, we’ll do what we can to help you do just that
Flexible work hours – Pretty flexible when it comes to managing workload and time. It’s about delivery!
Opportunity to travel to interact with the product and our multi-cultural team

Why Kibanda Topup

We are venture-backed and growing fast. We launched less than 6-months ago and we are already serving thousands of restaurants monthly. You get an opportunity to jump onto the rocket ship near the ground floor. We believe that:

Our team should grow as fast as the company. If you do well, you will have every opportunity to rocketship your career
Speed is a Virtue. We make decisions quickly and are not afraid of failing. We prioritize learning by doing
Everyone is an owner of their work. We do not micromanage, only challenge. We let you own your domain and drive your work independently.

If that sounds exciting, great! Kibanda Topup may be the perfect place for you. But, Kibanda Topup is not for everyone.

We are an early-stage start-up. It may be chaotic at times with shifting priorities
This is not a 9-5 job. This a whatever it takes to get the job done
This is not a place where we will tell you exactly what to do. You will be expected to manage your own work to achieve the outcomes
We love being around our customers. If you enjoy sitting behind a desk all day, this may not be the best place for you.