Job Openings at Koko Networks

As Customer Sales Representative, you will drive KOKO’s growth in business volume and profitability by selling KOKO Cookers and leading sales activities in assigned neighborhoods. You will meet with potential household and kibanda customers to understand their cooking needs and pitch them on KOKO's superior solution, as well as organize and attend sales and marketing activation events to close further sales.

Responsibilities

• Demonstrate the benefits of the KOKO Cooker and pitch it to potential customers.
• Achieve daily, weekly, and monthly targets for KOKO Cooker and KOKO Fuel sales.
• Use KOKO sales tools to record customer details and report daily sales activities.
• Act as a brand ambassador during field activations events and routine sales activities.
• Communicate openly and honestly with KOKO customers throughout the sales process.
• Build, manage, and maintain strong, positive customer relationships.
• Escalate customer queries and issues to management, as appropriate.

Requirements

• University degree or equivalent.
• Previous sales experience, preferably with consumer goods or durables.
• Passion for selling consumer products that improve lives.
• High degree of self-motivation.
• Results orientation and comfort in a performance-driven work environment.
• Strong written and oral communication skills.

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Your Role

KOKO Networks is on a mission to imagine and deliver technology that transforms life in the world’s fastest growing cities. The role we’re looking to fill is a career defining opportunity for someone passionate about this mission and about product management who wants to build and lead amazing teams of engineers and product designers in Nairobi and Pune.

The products and solutions you’ll help build and shape touch hundreds of thousands of people in some of the fastest growing cities in the world every single day. Your job will be to help us grow our business and revenue, acquire and retain customers, make complex logistics and operations more efficient, and delight our colleagues, customers, and partners.

This role requires significant time in the local market and close to our operations in Nairobi. We will only consider candidates based there or willing to relocate there.

What You Will Do

• You will build detailed domain knowledge of KOKO’s business plans, markets, and internal realities as a manufacturing and logistics company offering combined hardware and software products
• You will manage the roadmap: capture work from a wide range of inputs, understand and prioritise this work so your team is always working on the most impactful projects
• You’ll deeply understand the problems that you’re tackling through research and regular interaction with customers, partners and colleagues; define and frame those problems for the team
• You will collaborate with your team in thinking big, to imagine solutions that solve these problems
• You’ll scope these solutions to their smallest coherent state to ship to users as early as you can
• You’ll constantly evaluate if your solutions have solved the problem through quantitative and qualitative measures, both in MVPs and after full release
• You will own and maintain the quality of the product areas your team is responsible for; deliver high quality software in every release
• You’ll motivate a group of committed, smart people to do the best work of their careers

What You Will Bring to KOKO

• 5+ years experience in product management with a proven track record of shipping impactful products
• Ideally you have some UX experience as it’s important to us to think deeply about product design decisions and how to create simple user interfaces
• We prefer candidates who have experience working in combined software and hardware businesses (with manufacturing and logistics)
• You’re entrepreneurial; you need little direction; you're self driven and show ownership
• You can clearly communicate product decisions and the rationale behind them. You’re comfortable with making decisions in ambiguity. You can help others make decisions by being persuasive.
• You’re able to easily switch between thinking creatively and analytically for best results
• Have an understanding of the technical architecture of complex web and mobile applications