Reports to Senior Manager – Customer excellence
Principle Role
The MIS Analyst will conduct full operations lifecycle activities to include requirements analysis and design, develop analysis and reporting capabilities, and continuously monitor performance and quality control plans to identify improvement areas.
KEY RESPONSIBILITIES AND DELIVERABLES:
Essential Responsibilities
QUALIFICATION AND EXPERIENCE
Reports to Team Leader – Customer excellence
Principle Role
The CSE is responsible for providing professional and quality customer service both internally and externally. The CSR will be responsible for customer support at the designated touch point.
The CSE must get full understanding of customer's enquiry and attend to the customer, solving the issue and log it on CMT and all other systems as need be.
KEY RESPONSIBILITIES AND DELIVERABLES:
QUALIFICATION AND EXPERIENCE
Reports to Team Leader – Medical Operations
Level Executive Level – 2 years’ experience in a busy hospital
Principle Role
A clinical officer who will be able to apply their medical expertise in Medical insurance claims processing
KEY RESPONSIBILITIES AND DELIVERABLES:
QUALIFICATION AND EXPERIENCE
Minimum Qualifications and Experience Requirements
Please submit your updated CV with a cover letter via email to recruitment@makl.co.ke for review on future positions.
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