Job Openings at Nawiri Sacco

DUTIES OF AN INTERNAL AUDITOR

Business Development

• Understand SACCO business growth targets as negotiated with the board especially balance sheet and profit and loss accounts parameters.
• Assess market conditions and identify current and prospective branch opportunities with regards to member recruitment, Credit and Deposit Mobilization.
• Be proactive and build relationships with key persons of influence persons, institutions in the marketplace.
• Present Nawiri image and live the prescribed values.

Internal Audit Tasks

• Preparation of Internal Audit Assessment Reports and Management Letters to the CEO and the Internal Audit Committee.
• Lead in contribution to the improvement or introduction of Internal Audit and related management information systems.
• Provide technical advice on new banking control practices that are appropriate to Nawiri.
• Examine and evaluate the effectiveness and adequacy of the internal control systems.
• Perform a review of the effectiveness and application of risk assessment methodologies and risk management procedures.
• Review financial and management information systems, including the electronic banking services and ICT Security Incidents reports.
• Review financial reports and accounting records for accuracy and reliability.
• Review the methodologies, tactics and techniques of safeguarding assets.
• Carry out an evaluation of Nawiri Capital requirements with reference to the prevailing market conditions and advise the Board on sufficiency and adequacy of capital.
• Assess and evaluate departmental financial operational efficiency including branches.
• Carry out tests on both the functioning of specific internal control procedures and transactions.
• Perform review on established systems for ensuring codes of conduct, compliance with regulatory and legal requirements, and the implementation of procedures and policies.
• Perform special investigations; and carry out tests on the timeliness and reliability of the regulatory reporting.

COMPLIANCE

• Comply with all professional code of conduct, governance frameworks, human and cultural values of Nawiri.

CUSTOMER SERVICE:

• Assessthe effectiveness of resolve customer/member complaints fully.
• Monitor customer/membersatisfaction levels.
• At all times seek possible solutions for members in line with the SACCO’s policy and advise them accordingly.
• Monitor complaint register to evaluate severity of complains and how they were resolved.
• Provide the members with the highest quality of sought services.

HUMAN AND CULTURE OF PERFORMANCE

• You will train, mentor and coach staff in the Internal Audit department.
• Carry out your duties with integrity and promote and live the prescribed corporate values.
• Strive to achieve your negotiate performance targets.

MINIMUM QUALIFICATIONS

• Must be a holder of a Business related degree (Accounts/Finance) from a recognized University.
• Must be a CPA K holder.
• Must have attained C+ and above in KCSE
• Must be computer literate.
• Must be mature and demonstrates high level of honesty and communication skills (oral and written).
• Have demonstrated high analytical and communication skills.
• Understand Sacco policies and procedures.
• Minimum 3 years’ relevant experience.

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Core duties and responsibilities

• Ensure that the database of the organization comply with the ACID properties (atomicity, consistency, integrity, and durability).
• Provide authentication to the servers and database.
• Coordinating with the staff to ensure data security and integrity.
• Implementation of database design plans as approved by the administrator to enable user friendly systems.
• Help the users to easily connect with the system and provide essential guidance in operation of the system; assist the System administrator to refine the logical model to make user specific data models.
• Work in the association of the System administrator to help, develop and maintain the database to ensure its availability to the users.
• Provide with satisfactory solutions on triggers, which might arise in the system. Managing and testing of backup and recovery plans. Assist the administrator to recover and retrieve the data in emergency (recovery control).
• Work under the guidance of the System administrator to manage the control access privileges and permissions and provide locks to certain authenticated data which is confidential in the interest of the organization.
• Help in the upgrades and installing of new DMBS application systems as required to enable the user to use it with ease.
• Provide 24/7 database user support.

Academic Qualification

• A University Degree in Bachelor of Science in IT or related from a recognized University.
• KCSE C + and above
• SQL Server Administration qualification.

Experience

• Two (2) years working experience in ICT area.
• Extensive experience writing T-SQL and stored procedures, functions, and triggers.
• Experience in SQL Server Clustering and HA technologies
• Proficient with SQL server profiler for monitoring and troubleshooting database activity and performance.
• Ability to work in Windows server 2019 environment and Active directory.
• Interpersonal, communication and negotiation skills
• Knowledge of Sacco products, services, and policies

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Responsibilities:

• Acquire retain and create strategic partnerships to grow client base and revenue
• Approaching potential clients by utilizing mails and phone, and making presentations to groups giving sound insurance advisory services and support to clients, selling insurance policies to customers
• Monitor claim handling procedures for timely claim settlement
• Proper coordination and administration of insurance services in the agency

Minimum Qualifications:

• Diploma in a business related course
• KCSE C +
• A holder of C.O.P will be an added advantage
• Age 25 years and above
• Knowledge on insurance products and services
• Extensive knowledge of marketing issues with high ethical standards
• Good management ability with capacity to grow, support and develop the subsidiary
• Excellent organisation, analytical, negotiation and time management skills
• Ability to meet reporting expectations of the board, investors and statutory bodies

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Duties of a Branch Operations Officer

• Business Development
• Understand branch business growth targets as negotiated with regards to branch balance sheet and profit and loss accounts.
• Assess market conditions and identify current and prospective branch opportunities.
• Identify potential members for recruitment and cross-sell the SACCO’s products and services.
• Develop, maintain and follow through a robust pipeline of branch opportunities.
• Be proactive and build relationships with key persons of influence persons, institutions in the marketplace.
• Project the SACCO’s image and live the prescribed values.
• Teller and Member Service Tasks
• Resolving issues escalated by teller from difficult customers
• In charge of treasury at the branch
• Induction of new tellers at the branch and ongoing training of the branch tellers
• Attend to cheque encashment and withdrawals in all accepted currencies according to laid-down procedures.
• Accept cheque and/or cash deposits in all accepted currencies, according to laid down procedures.
• Attend to change transactions.
• Assist with finalizing cash transactions captured by officers who do not operate tills.
• Ensure that cheques included in deposits are checked in terms of Duty of Care obligations.
• Ensure that all items cashed are within laid-down limits and refer all transactions exceeding limits to the appropriate persons for authorization.
• Ensure that items cashed are technically correct and signed, according to laid-down instructions.
•  Attend to value transactions, e.g. Financial Transfers etc, according to laid down policies and procedures.
• Cash Control
• Comply with all KYC policies and procedures with regards to identification of members during service delivery.
• Adhere to all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
• Comply with cash limits at all times.
• Teller Supervisory duties
• Ensure tellers comply with safety measures and that they maintain minimum amount of teller cash.
• Interact with management to stay advanced on bank developments and initiatives.
• Approve cash withdrawals overrides on authorization limits.
• Guide teller staff on complex transactions.
• Ensure compliance of tellers with audit, bank and regulatory policies.
• Ensure tellers provide outstanding customer service.
• Ensure teller staff training in customer service, product knowledge, operations and transaction processing.
• Schedule teller shifts and lunches to guarantee branch coverage.
• Balance cash daily and report any promptly report any variation.
• Compliance
• Comply fully with legislations, rules and regulations, policies and procedures in relation to including Anti-Money Laundering and proceeds of crime, Cash handling, KYC to mention but a few. Keep abreast of new regulations, policies and procedures and trends in the market with regards to cash handling and operational risks

Customer service:

• Carry out regular survey to monitor customer/member satisfaction.
• Resolve customer/member complaints fully. In the cases of escalation seek advice from your supervisor.
• Create a communication system that transcends the organization and customers to promote conducive working relations.
• Keep an up to date complaint register and keep track of complaints in order to take appropriate action.
• Provide the members with the highest quality of sought services.
• Perform any other duty as may be directed by your supervisor.
• Human and Culture of Performance
• You will train, mentor and coach other Staff taking positions as Tellers
• Carry out your duties with integrity and promote and live the prescribed corporate values.
• Strive to achieve your negotiate performance targets at the branch.
• Management and Reporting
• Your Branch Manager is the overall lead at the Branch. The Branch
• Manager assigns you your immediate supervisor.
• Submit accurate daily and weekly performance reports as may be required and negotiated with your supervisor(s)

MINIMUM QUALIFICATIONS.

• Must be a holder of CPA Part 2.
• A Diploma in Business /Co-operative Management will be an added advantage.
• Must have attained C + (Plus) in KCSE.
• Must be computer literate.
• Must be mature and demonstrates high level of honesty and communication skills (oral and written).
• Understand Sacco policies and procedures.
• Minimum 1 year relevant experience.