The Job
We’re growing and are therefore looking for a talented, motivated, detail-oriented, and proactive Admin Assistant and Customer Service Officer to join our team within the import, export, and freight forwarding industry in Kenya. The purpose of this role is to manage client relationships while ensuring seamless coordination of international and local shipments, documentation, invoicing, order tracking, and issue resolution. The role supports operations and sales while ensuring compliance with customs, trade regulations, and service-level expectations.
Responsibilities
Sales Support and Administration:
- Prepare freight quotations, cost breakdowns, and service proposals for air, sea, and road shipments.
- Support sales follow-ups, customer onboarding, and CRM updates.
- Process shipment orders and update logistics and tracking systems.
- Maintain accurate client records, contracts, and billing information.
Client Management:
- Coordinate shipment dispatch and clearance processes to ensure timely cargo movement.
- Build and maintain strong relationships with importers, exporters, and corporate clients.
- Serve as the main point of contact for clients throughout the shipment lifecycle.
- Understand client requirements and provide appropriate logistics solutions.
- Handle client inquiries, feedback, and complaints professionally.
- Coordinate with internal teams to resolve shipment delays, clearance challenges, and service issues.
- Maintain up-to-date shipment and client documentation.
Collaboration and Coordination:
- Support daily operations including shipment tracking and document verification.
- Liaise closely with operations and sales teams to enhance customer service delivery.
- Share accurate shipment status updates with clients in a timely manner.
- Coordinate bookings with shipping lines, airlines, transporters, and clearing agents.
- Communicate effectively with overseas agents, port authorities, and regulatory bodies.
Reporting and Compliance:
- Prepare, review, and verify shipping and customs documentation including invoices, packing lists, and entry documents.
- Ensure compliance with Kenya Revenue Authority (KRA), customs regulations, trade laws, and internal company policies.
- Resolve documentation, clearance, and regulatory issues promptly.
- Verify licenses, permits, and statutory requirements.
- Prepare operational, compliance, and regulatory reports as required.
Customer Service and Relationship Management:
- Act as the primary contact for assigned clients and shipments.
- Handle client inquiries, complaints, and service requests efficiently.
- Maintain strong working relationships with clients, carriers, and service providers.
- Manage client communication through emails, calls, and system updates.
Requirements
- Bachelor’s Degree in Supply Chain Management, Logistics, Operations Management, or a related field.
- Up to 5 years’ experience in import, export, or freight forwarding operations.
- Strong familiarity with customs procedures, documentation, and trade compliance requirements in Kenya.
- Experience coordinating air, sea, or road freight shipments.
- Strong organizational skills with keen attention to detail.
- Excellent problem-solving, interpersonal, and communication skills (oral and written).
- Ability to work effectively in a fast-paced logistics environment.
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The Job
We’re growing and are looking for a talented, motivated, detail-oriented, and proactive B2B Technical Sales Executive with experience in the construction materials industry. The purpose of this role is to drive B2B sales by promoting and selling construction materials to contractors, developers, consultants, and corporate clients, The role focuses on project-based sales, long-term client relationships, revenue growth, and successful project support.
Responsibilities
Sales and Client Acquisition:
- Drive sales of construction materials including ready-mix and precast concrete, cement, steel reinforcement bars, aggregates (sand & ballast), masonry blocks, roofing materials, tiles, paints, and plumbing products.
- Identify and pursue new business opportunities with contractors, developers, engineers, quantity surveyors, and institutional clients.
- Target projects at tender, specification, and execution stages.
- Conduct cold calls, office visits, site visits, emails, and networking activities to generate leads.
- Track and manage leads through the CRM system to ensure timely follow-ups and high conversion rates.
- Develop and implement sales strategies aligned with regional construction activity and project pipelines.
- Conduct market research to identify upcoming projects and competitive activity.
- Execute product demonstrations, site activations, contractor engagements, and stakeholder forums to strengthen market presence.
Client Management:
- Act as the primary point of contact for assigned accounts and projects.
- Build and maintain strong relationships with key decision-makers including project managers, procurement teams, site engineers, and developers.
- Conduct regular site and client visits to understand project progress, material demand, and emerging needs.
- Provide technical and commercial guidance on product selection, specifications, and application.
Collaboration and Coordination:
- Work closely with internal teams including production, quality control, logistics, finance, and marketing to ensure seamless service delivery.
- Coordinate stock availability, pricing, order processing, delivery schedules, and after-sales support.
- Provide structured feedback on customer needs, product performance, and market requirements.
Reporting and Compliance:
- Submit daily, weekly, and monthly sales activity and pipeline reports.
- Track sales targets and project forecasts.
- Maintain accurate and up-to-date records in the CRM system.
- Provide market intelligence on customers, competitors, and pricing trends.
- Ensure contracts, pricing, and documentation comply with company policies and industry regulations.
- Adhere to ethical standards, safety requirements, and construction site protocols.
Customer Service and Relationship Management:
- Deliver high-quality customer service throughout the sales and delivery cycle.
- Handle customer complaints professionally and ensure timely resolution.
- Maintain continuous communication with clients post-delivery and during project execution.
- Foster long-term partnerships to encourage repeat business and referrals.
Requirements
- Undergraduate degree in Sales & Marketing, Business Administration, or a related field.
- Up to 5 years of B2B sales experience, with a minimum of 2 years in construction materials or building solutions.
- Proven experience working with contractors, developers, and construction projects.
- Strong understanding of construction materials, project workflow.
- Proven track record of meeting or exceeding sales targets.
- Excellent communication, negotiation, and relationship management skills.
- Ability to work independently and manage multiple projects concurrently.
- Proficiency in CRM systems and Microsoft Office tools.
- Strong time management, planning, and organizational skills.
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KEY TASKS AND RESPONSIBILITIES
- Identify, target and actively seek out new sales prospects in the paper and packaging industry.
- Comprehend market trends by conducting market research to identify potential customers.
- Create and preserve a solid pipeline of potential candidates.
- Present and market paper and packaging options to potential and existing clients.
- Create and deliver persuasive ideas and sales presentations that are suited to the demands of the client.
- Reach and surpass sales goals by negotiating and closing deals.
- Establish and maintain long-term relationships with clients, comprehend their needs and offer continuing support including successfully attending to their needs and concerns.
- Maintain regular communication with your clientele to guarantee high levels of customer satisfaction.
- Work together with the sales manager to create and carry out successful sales tactics.
- Participate in marketing campaigns and promotional events to raise brand recognition.
- Create and apply excellent sales strategies and standardized procedures to ensure consistency and effectiveness.
- Develop and improve pricing models, go-to market plans and sales strategies in close collaboration with senior management.
- Make strategic recommendations based on consumer feedback, competitive analysis and market trends.
- Make use of sales technologies and tools to improve the sales process.
- Develop and distribute dashboards and sales reports on a regular basis to the sales team and senior management.
- Share sales results and offer suggestions for possible areas of development.
QUALIFICATIONS, EXPERIENCE AND KNOWLEDGE
- Diploma or Degree in Sales, Marketing or Business Administration.
- 5 years’ experience in sales; preferably in the paper and packaging industry or a related field.
- Excellent communication, organizational, negotiation and presentation skills.
- A proven track record of meeting and surpassing sales targets.
- Capacity to work independently while adopting a proactive and aggressive sales strategy.
- Proficiency in computer applications and familiarity with CRM software; SAP preferred.
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