Job Openings at Orchid HR Outsourcing

Position Overview

We are seeking a strategic and operationally excellent Supply Chain Manager to lead end-to-end supply chain operations across East Africa. This senior leadership role demands exceptional expertise in inventory management, strategic sourcing, logistics coordination, and regional market dynamics. The Supply Chain Manager will lead teams, set operational standards, manage budgets with local decision-making authority, and drive cross-functional coordination to ensure seamless flow of materials and finished goods.

Key Responsibilities

Managing Materials and Finished Goods Inventory

Goods Receiving

• Lead the receiving team, planning workflows and delegating responsibilities to ensure efficient, accurate intake operations
• Develop staffing plans and resource allocation for peak receiving periods

Storage & Location Management

• Set standards for warehouse organization, bin location systems, and storage optimization
• Monitor performance against space utilization, retrieval efficiency, and safety metrics
• Drive continuous improvement in warehouse layout and material handling processes

Inventory Control

• Coordinate cross-functionally with production planning, procurement, and finance on inventory strategy
• Optimize stock levels, reduce carrying costs, and minimize obsolescence risk
• Lead cycle count programs and inventory accuracy initiatives

Materials Issuance

• Exercise budget responsibility with authority for local decision-making on inventory investments and operational expenditures
• Approve material allocations and prioritize issuance based on production criticality

Finished Goods Dispatch

• Apply deep East Africa market awareness to optimize dispatch scheduling, route planning, and customer prioritization
• Ensure seamless coordination between production completion and customer delivery

Required:

• Bachelor's degree in Supply Chain Management, Logistics, Engineering, Business Administration, or related field; MBA or Master\'s preferred
• 6+ years of supply chain experience with minimum 3 years in leadership roles within manufacturing, packaging, or FMCG sectors
• Demonstrated experience leading teams, planning and delegating work, and setting operational standards
• Proven budget responsibility with P&L or cost center management in supply chain functions
• Deep East Africa market awareness including Kenya, Tanzania, Uganda, Rwanda, Ethiopia, and DRC markets
• Experience managing regulatory relationships with customs, tax authorities, and trade bodies
• System administration experience with ERP platforms (SAP, Oracle, Microsoft Dynamics, or similar)
• Track record of coaching and developing supply chain professionals
• Exceptional cross-functional coordination and stakeholder management capabilities
• Experience managing regional distribution networks and multi-country logistics operations

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Position Overview

We are seeking a detail-oriented and operationally excellent Senior Storekeeper / Logistics Coordinator to manage our materials and finished goods inventory while coordinating product delivery across East Africa. This role combines hands-on warehouse management with strategic logistics coordination, requiring expertise in both local and international supply chains. The successful candidate will work independently on routine operations, coach junior team members, and serve as a subject matter expert for complex logistics challenges.

Key Responsibilities

Managing Materials and Finished Goods Inventory

Goods Receiving

• Work independently to receive incoming materials and finished goods, verifying quantities, quality, and documentation against purchase orders and delivery notes
• Solve routine problems related to discrepancies, damages, or delays in receiving
• Coordinate with procurement and quality control to resolve receiving issues

Storage & Location Management

• Coach junior storekeepers on proper storage techniques, bin location systems, and warehouse organization best practices
• Identify improvements to warehouse layout, storage efficiency, and material handling processes
• Implement and maintain location management systems to ensure rapid retrieval and accurate inventory positioning

Inventory Control

• Develop multi-skilling capabilities across adjacent areas including cycle counting, stock reconciliation, and inventory analysis
• Monitor stock levels, identify slow-moving or obsolete inventory, and recommend actions
• Maintain accurate inventory records and ensure data integrity in ERP systems

Materials Issuance

• Serve as Subject Matter Expert (SME) for complex material requisitions and urgent production needs
• Provide flexible coverage across shifts and departments during peak periods or staff shortages
• Ensure accurate and timely issuance of materials to production while maintaining proper documentation

Sourcing Materials at Optimal Cost and Quality

Local Sourcing

• Work independently to identify and engage local suppliers for standard materials and emergency procurement
• Solve routine problems related to local supply availability, pricing, and delivery scheduling
• Maintain relationships with local vendors and monitor market conditions

Import Procurement

• Coach junior team members on import documentation requirements, shipping terms (Incoterms), and customs clearance processes
• Identify improvements to import procurement workflows, lead time reduction, and cost optimization
• Coordinate with freight forwarders, customs agents, and international suppliers

Supplier Evaluation & Development

• Develop multi-skilling across supplier assessment, performance scorecarding, and vendor development initiatives
• Participate in supplier audits and contribute to continuous improvement programs
• Support procurement team in negotiating favorable terms and building strategic supplier relationships

Purchase Order Management

• Serve as SME for complex purchase order scenarios, expediting, and urgent procurement needs
• Provide flexible coverage for purchase order processing, amendment, and closure activities
• Ensure accurate PO tracking and proactive communication with suppliers on delivery status

Delivering Products to Customers Across East Africa

Transport Coordination

• Work independently to plan and coordinate transport for customer deliveries, optimizing routes and load consolidation
• Solve routine problems related to vehicle availability, driver scheduling, and delivery constraints
• Liaise with transport providers, fleet managers, and third-party logistics partners

Export Logistics

• Coach junior staff on export documentation (commercial invoices, packing lists, certificates of origin, EAC customs requirements)
• Identify improvements to export processes, transit time reduction, and cross-border compliance
• Manage relationships with clearing agents, shipping lines, and regional transport operators

Delivery Performance

• Develop multi-skilling across delivery tracking, performance metrics analysis, and customer service coordination
• Monitor on-time delivery performance and implement corrective actions for delays
• Coordinate with sales and customer service to manage delivery expectations and exceptions

Customer Communication

• Serve as SME for complex delivery inquiries, complaints, and special handling requirements
• Provide flexible coverage for customer communication during peak periods or escalations
• Ensure professional, proactive communication with customers regarding delivery status and issues

Core Competencies & Proficiency Levels

• Inventory management
• Procurement support
• Logistics coordination
• Regional expertise
• Digital tools
• Communication

Qualifications

Required:

• Diploma or Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
• 3+ years of experience in warehouse management, inventory control, or logistics coordination, preferably in manufacturing or packaging industries
• Demonstrated ability to work independently, solve operational problems, and meet deadlines
• Experience coaching or mentoring junior warehouse or logistics staff
• Solid understanding of import/export procedures and EAC customs regulations
• Advanced proficiency in ERP systems (SAP, Oracle, Sage, or similar) and Microsoft Office Suite
• Experience with inventory management systems and warehouse operations
• Excellent organizational skills and attention to detail
• Valid driver\'s license and willingness to travel locally and regionally as needed

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Position Overview

We are seeking a strategic and operationally excellent Sales Manager to lead our East Africa sales operations. This senior role demands exceptional East Africa business acumen, team leadership capabilities, and the ability to leverage regional knowledge for competitive advantage. The Sales Manager will set standards, manage budgets, coordinate cross-functional initiatives, and build strategic relationships with regulatory bodies and key stakeholders.

Key Responsibilities

 East Africa Market & Customer Intelligence

• Lead the sales team, planning territory coverage and delegating responsibilities to optimize market penetration
• Set standards for customer segmentation methodologies and monitor performance against KPIs
• Drive cross-functional coordination of competitive intelligence gathering with marketing, product, and strategy teams
• Exercise budget responsibility with authority for local decision-making on market investments
• Demonstrate deep East Africa market awareness including export opportunities and logistics optimization
• Leverage regional knowledge for competitive advantage and manage relationships with regulatory bodies

Packaging Technical Consultation & Sales Operations

• Lead and delegate lead generation and prospecting initiatives across the sales team
• Establish standards for needs assessment and quotation processes; monitor quality and conversion rates
• Coordinate cross-functionally with R&D, production, and quality teams on sampling and trial programs
• Hold budget responsibility with authority for local pricing and negotiation decisions
• Drive account retention and growth strategies informed by deep East Africa market awareness
• Ensure technical consultation excellence across all customer touchpoints

Commercial Acumen & Financial Management

• Lead and plan costing and estimating functions, delegating work to optimize team productivity
• Set pricing strategy standards and monitor margin performance across accounts and product lines
• Coordinate cross-functionally with finance and operations on margin management initiatives
• Exercise budget responsibility and local decision-making authority for credit and collections policies
• Oversee tender and contract management with comprehensive East Africa market awareness
• Drive profitable growth while maintaining healthy cash flow and minimizing credit risk

Digital Systems & Process Excellence

• Serve as system administrator for ERP, MIS, and digital sales tools
• Lead workflow design and process optimization initiatives
• Manage integration of sales systems with finance, operations, and supply chain platforms
• Act as primary vendor liaison for CRM, BI, and sales technology providers
• Drive data-driven decision making across the sales organization

 Communication & Stakeholder Management

• Deliver clear communication across diverse stakeholders in multicultural East African environments
• Excel at cross-functional communication, aligning sales objectives with company-wide priorities
• Manage complex stakeholder relationships with enterprise clients, distributors, and partners
• Lead high-stakes negotiations and influence internal and external decision-makers
• Represent the company in industry forums and regulatory engagements

Problem Solving & Strategic Decision Making

• Analyze complex issues and make sound decisions in resource-constrained environments
• Apply complex problem-solving methodologies to market challenges and operational constraints
• Drive data-driven decisions using analytics and market intelligence
• Effectively manage uncertainty in volatile markets and supply chain disruptions
• Coach others in decision-making frameworks and critical thinking

Qualifications

Required:

• Bachelor\'s degree in Business Administration, Marketing, Engineering, or related field; MBA preferred
• 6+ years of B2B sales experience, with minimum 3 years in sales leadership within packaging, printing, FMCG, or manufacturing sectors
• Demonstrated experience leading teams, planning and delegating work, and setting performance standards
• Proven budget responsibility with P&L or cost center management experience
• Deep East Africa market awareness including Kenya, Tanzania, Uganda, Rwanda, and Ethiopia
• Experience managing regulatory relationships and navigating complex business environments
• Strong ERP and digital systems proficiency; experience as system administrator or workflow designer preferred
• Exceptional cross-functional coordination and stakeholder management skills
• Track record of coaching others and developing high-performing sales teams

Preferred:

• Experience in flexible packaging, labels, folding cartons, corrugated, or rigid packaging
• Knowledge of export markets and regional logistics optimization
• Familiarity with tender processes and large contract negotiations in East Africa
• Multilingual capabilities (English + Swahili; French or Arabic advantageous)
• Professional certifications in sales management, supply chain, or packaging technology

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Position Overview

We are seeking a results-driven Field Sales Executive to drive business growth across the East Africa region. This role combines deep market intelligence, technical packaging expertise, and strong commercial acumen to deliver exceptional value to our customers. The ideal candidate will independently manage territory sales while coaching junior team members and contributing to strategic initiatives.

Key Responsibilities

East Africa Market & Customer Intelligence

• Develop and maintain comprehensive knowledge of regional market dynamics, customer needs, and industry trends
• Independently solve routine market challenges and identify new business opportunities
• Coach junior sales staff on customer segmentation strategies and market analysis
• Gather competitive intelligence and identify areas for service improvement
• Navigate cultural nuances and relationship dynamics specific to SME and enterprise contexts
• Provide flexible coverage across territories as business needs require

Packaging Technical Consultation

• Apply prepress fundamentals to advise customers on artwork, file preparation, and print-ready requirements
• Demonstrate solid print process knowledge (offset, flexo, digital) to guide customer decisions
• Mentor junior team members on technical specifications and quality standards
• Advise on material selection (substrates, finishes, coatings) based on product requirements and sustainability goals
• Develop multi-skilling capabilities across adjacent technical areas to provide comprehensive solutions
• Apply structural design basics to recommend optimal packaging formats for product protection and shelf appeal

Sales Execution & Account Management

• Independently manage lead generation and prospecting activities within assigned territory
• Conduct thorough needs assessments and prepare accurate, competitive quotations
• Coach juniors on consultative selling techniques and proposal development
• Coordinate sampling and trial programs, managing multi-stage qualification processes
• Develop cross-functional skills to support sampling, production coordination, and logistics
• Drive order conversion and negotiation with SME and enterprise clients
• Serve as Subject Matter Expert (SME) for complex deals, providing flexible coverage for key accounts

Commercial Acumen

• Perform costing and estimating independently to ensure accurate pricing and profitability
• Coach team members on pricing strategy development and value-based selling
• Manage pricing strategies that balance competitiveness with margin protection
• Develop multi-skilling across margin analysis, cost optimization, and financial planning
• Monitor and manage account profitability and margin targets
• Handle credit and collections in SME contexts with flexibility and commercial judgment
• Ensure timely payments and minimize bad debt exposure

Qualifications

Required:

• Bachelor's degree in Business, Marketing, Engineering, or related field
• 3+ years of B2B sales experience, preferably in packaging, printing, or related manufacturing industries
• Proven track record of independent territory management and achieving sales targets
• Solid understanding of packaging materials, print processes, and structural design
• Experience coaching or mentoring junior sales professionals
• Strong commercial acumen with experience in costing, pricing, and margin management
• Excellent communication and negotiation skills
• Willingness to travel extensively across East Africa