Job Openings at Premier Hospital

JOB PURPOSE

To provide health care to patients and continuously evaluate and improve the quality of care provided to meet patient treatment goals in the Inpatient and Outpatient departments.

CORE RESPONSIBILITIES

• Examining and talking to patients to diagnose their medical conditions;
• Attending to patients in the Inpatient and Outpatient department in conjunction with the consultants.
• Making notes and preparing paperwork, both as a legal record of treatment and for the benefit of other healthcare professionals;
• Initiate timely discussions with relevant consultants/departments to arrive at the best treatment plan for specialized cases.
• Coordinate and discuss planned care with the patient and other team professionals as appropriate.
• Coordinating and managing emergency patients in the inpatient and outpatient and ensuring client referral is effective.
• Attending to direct admissions
• Maintain effective interpersonal relationships with all staff and patients and ensure clients have a good customer experience.
• Participating in trainings, weekly CMEs and Mortality audits
• Ensure that patients are kept fully informed of and understand all procedures and treatments to be undertaken.
• Counseling patients and relatives on diagnosis
• Comply with the hospital quality assurance policy and guidelines and work within the prescribed quality standards for medical care.
• Participate in the review and development of appropriate policies and procedures for patients’ health care to formulate best practice guidelines.
• Participate in the meticulous use of resources to enable patient safety and quality care by working closely with members of the clinical care team to reduce errors and waste, improve skillfulness and resource utilization.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

• Bachelor of Medicine and Bachelor of Surgery (M.B.Ch.B)
• Registration by the Kenya Medical Practitioners and Dentist Board
• Certificate in Advance Cardiac Life Support (ACLS)
• 2 Years Post Internship Experience
• Valid Indemnity Cover

PERSONAL CHARACTERISTICS & BEHAVIOURS

• An expert clinician whose choices are evidence-based; sensitive and dedicated to the patient – not just disease-oriented.
• A clinician with an immense value for a really careful history and physical examination, the wealth of information that can be obtained through patient’s families, physicians, past records, and a search of electronic and paper databases for the best evidence.
• A clinician who is able to perform an efficient, yet thorough, history and physical examination, formulate a logical and organized differential diagnosis, and make appropriate diagnostic and therapeutic decisions.
• A clinician, who is able to organize their thoughts well enough to explain them to the patients, is concerned that his/her patients learn what they need to, in a safe and supportive environment, and that they also develop.
• A clinician who heeds and respects the patient’s autonomy, striving at conveying all relevant information to the patient to enable a truly shared decision-making.
• A clinician who deems the respect for patients as a critical ingredient for successful treatment and; understands that respect empowers the patients and facilitates honest, two-way communication.
• A clinician who is friendly and nonthreatening, objective, fair, and supportive.
• A clinician with a demonstrated constructive management of medical errors.

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JOB PURPOSE

To ensure timely payments from both corporates and individuals’ client while maintaining a high level of customer retention for the organization, thus safeguarding the hospital revenue.

CORE RESPONSIBILITIES

• Ensure that credit control team provide outstanding customer service to patients, public and Premier Hospital staff and ensure inquiries and complaints to the department are addressed expeditiously
• Dealing with queries and disputes about client bills and amounts to be collected and negotiating payment plans with clients.
• Respond promptly and completely to both client and internal enquiries
• Supervise and follow up overdue accounts by telephone, email, letter and clients visits within agreed timelines.
• Supervise and ensure monthly dispatch of up-to-date statements of account to the insurance and corporate clients to facilitate follow up of amounts owed as per credit policy with the client and ensuring monthly processing deadlines are met.
• Collection of monies from all insurance, corporate and individual credit customers as and when it falls due.
• Providing monthly collection target report and weekly status report on achieving these targets.
• Active supervision and facilitation of insurance and corporate accounts reconciliation process so as to expediently identify amounts to be collected and amounts of bad debt/rejections for proposed write off.
• Providing prior month collections targets achievement reports with explanations for the performance.
• Ensure that all claim transactions are compliant with Company’s policies
• Identify changes in payment patterns and propose action to avert indebtedness Advising management on whether or not to offer the credit services and assisting in the setting up of the credit control system.
• Working with the claims department team as regards insurance and corporate claims and revenues.
• Develop the credit management capability within the team
• Working closely with marketing department to ensure credit issues are resolved efficiently.

MINIMUM REQUIREMENTS/ QUALIFICATIONS

• Bachelor’s degree in business, finance or accounts
• CPA (K) and or ACCA
• Member of a professional body e.g. CPA (K), ISACA and ICPAK will be an added advantage.
• Knowledge of accounting and reporting standards
• Minimum 3 years of experience, preferably in healthcare
• Able to work under minimum supervision.

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Excellent planning and organizational skills
• Excellent verbal and written communication skills.
• Critical, analytical, and creative thinking to identify and solve problems
• Expert knowledge in credit management.
• Proficient in Excel and Word and experience with automated accounting systems
• Ability to sort, check, count, and verify numbers
• Ability to anticipate work needs and follow through with minimum direction
• Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness
• Confident, presentable and aggressive