Job Openings at Q-Sourcing Servtec Group

Job Purpose

• The Leasing Specialist (Data Integrity) supports the accuracy, consistency, and quality of tenant lease and customer equipment data across the region. This role plays a critical part in enabling contract compliance, accurate billing, and operational execution by ensuring the integrity of lease-related data in our systems. The Specialist is responsible for processing inbound lease documentation, abstracting and maintaining key contractual terms, identifying discrepancies in customer equipment, and coordinating with internal teams and customers to drive resolution. This is an execution-focused role ideal for a detail-oriented professional with a deep appreciation for data accuracy and lease compliance.

Key Responsibilities

Lease Documentation & Data Management

• Receive, validate, and upload executed lease documents to centralized repositories, ensuring proper version control and document organization.
• Extract and input critical lease data, including pricing, duration, rights, fees, exclusivity clauses, termination terms, and access requirements into designated lease administration systems.
• Maintain accurate records of tenant rights such as space reservations, modification allowances, and co-location permissions at the TLA (tenant lease agreement) level.

Customer Equipment (CE) Data Integrity

• Compare customer equipment records against contracted terms to identify discrepancies between what has been agreed and what is installed on-site.
• Partner with internal Leasing, Legal, and Revenue Assurance teams to investigate and resolve CE discrepancies with tenants, ensuring timely correction and documentation.
• Update asset-level CE records once discrepancies are confirmed, ensuring data is consistent across systems and aligned with contractual rights.

Reporting & Compliance

• Monitor lease abstraction queues and manage SLAs for timely processing of inbound leasing activity.
• Prepare and maintain regular reports that track data quality, CE discrepancy resolution status, and document completion metrics.
• Support internal audits, compliance checks, and operational reviews by providing accurate and up-to-date data and documentation.

Process Improvement & Governance

• Assist with implementation of global lease data governance initiatives, including the rollout of new tools, process changes, and training programs.
• Help ensure system integrity by adhering to defined input standards and data validation protocols.
• Participate in team knowledge-sharing sessions and provide feedback on process improvements, automation opportunities, or recurring data quality issues.

Other Duties

• Perform other duties as assigned.

Qualification and Experience

Education

• Bachelor’s degree required; coursework in Business, Real Estate, Data Management, or a related field preferred.

Experience

• 5–7 years of experiencein lease administration, property operations, or contract data entry preferred.
• Telecommunications or real estate industry experience is a plus.
• Familiarity with commercial lease documents and the ability to interpret critical contractual terms.
• Experience working with document management systems, lease databases, or asset management platforms (e.g., Salesforce, SharePoint, Oracle).

Technical Skills

• Proficiency in Microsoft Excel and other reporting or tracking tools.
• Experience with lease administration or document management systems.
• Strong data entry and data validation skills.

Core Competencies

• Strong attention to detail and organizational skills with a commitment to data accuracy and process adherence.
• Ability to work independently and in collaboration with cross-functional teams to resolve issues and meet deadlines.
• Clear and professional written and verbal communication skills, especially when engaging with internal stakeholders or external tenants to clarify discrepancies.
• High integrity and accountability when handling confidential documents and sensitive customer data.
• Problem-solving and analytical mindset.
• Results-oriented with a strong sense of accountability.

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Job Purpose

• The Specialist Leasing APM is responsible for supporting the seamless execution of leasing transactions across a dedicated customer account or geographic territory. The role involves coordinating lease activities from initiation through completion, ensuring the timely execution of customer priorities and project deliverables. The Specialist is a key driver of progress and customer satisfaction, balancing project planning, status reporting, and issue resolution while serving as the day-to-day liaison between internal stakeholders and the customer.

Key Responsibilities

Lease Project Coordination

• Initiate and define lease project objectives and scope following customer application.
• Develop and manage detailed project timelines, deliverables, and milestones tailored to customer needs.
• Coordinate and align cross-functional stakeholders to support lease execution (Engineering, Legal, Finance, Property, Construction, etc.).
• Act as the internal customer liaison throughout the leasing process, including issue escalation and status updates.
• Provide proactive reporting on progress, risks, delays, and forecasted activities.

Technical & Feasibility Assessments

• Conduct feasibility reviews and coordinate assessments for structural, zoning, permitting, EMF, and other technical factors.
• Oversee customer engagement related to application approvals, pricing confirmations, and document exchange.

Documentation & Compliance

• Manage and track all leasing contingencies, fees, permits, and PO requirements to ensure billing readiness.
• Lead post-install documentation collection and ensure accurate project closeout.
• Maintain deep knowledge of the customer’s contract, pricing models, system processes, and equipment requirements.
• Ensure consistent, high-quality documentation and adherence to leasing process standards.

Process Improvement

• Provide operational feedback to improve systems, templates, and team workflows.

Qualification and Experience

Education

• Bachelor’s degree required; emphasis in Business, Project Management, Engineering, or a related field preferred.

Experience

• Minimum 5–7 years of experience in telecom project management, leasing operations, or customer-facing infrastructure delivery.
• Demonstrated ability to manage high-volume, detail-oriented projects in a fast-paced environment.
• Familiarity with lease documents, pricing application, and contract execution processes.

Technical Skills

• Proficiency with project tracking tools, CRM systems, and lease databases.
• Strong understanding of leasing processes and contract execution.
• Fluency in English required.

Core Competencies

• Excellent interpersonal, written, and verbal communication skills.
• Ability to manage competing priorities with a focus on customer satisfaction and process adherence.
• Strong organizational and time management skills.
• Problem-solving and critical thinking abilities.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.

Travel Requirements

• Approximately 10% travel may be required to support project needs