QSSK-SL-Specialist Leasing-APM Africa at Q-Sourcing Servtec Group

Job Purpose

• The Specialist Leasing APM is responsible for supporting the seamless execution of leasing transactions across a dedicated customer account or geographic territory. The role involves coordinating lease activities from initiation through completion, ensuring the timely execution of customer priorities and project deliverables. The Specialist is a key driver of progress and customer satisfaction, balancing project planning, status reporting, and issue resolution while serving as the day-to-day liaison between internal stakeholders and the customer.

Key Responsibilities

Lease Project Coordination

• Initiate and define lease project objectives and scope following customer application.
• Develop and manage detailed project timelines, deliverables, and milestones tailored to customer needs.
• Coordinate and align cross-functional stakeholders to support lease execution (Engineering, Legal, Finance, Property, Construction, etc.).
• Act as the internal customer liaison throughout the leasing process, including issue escalation and status updates.
• Provide proactive reporting on progress, risks, delays, and forecasted activities.

Technical & Feasibility Assessments

• Conduct feasibility reviews and coordinate assessments for structural, zoning, permitting, EMF, and other technical factors.
• Oversee customer engagement related to application approvals, pricing confirmations, and document exchange.

Documentation & Compliance

• Manage and track all leasing contingencies, fees, permits, and PO requirements to ensure billing readiness.
• Lead post-install documentation collection and ensure accurate project closeout.
• Maintain deep knowledge of the customer’s contract, pricing models, system processes, and equipment requirements.
• Ensure consistent, high-quality documentation and adherence to leasing process standards.

Process Improvement

• Provide operational feedback to improve systems, templates, and team workflows.

Qualification and Experience

Education

• Bachelor’s degree required; emphasis in Business, Project Management, Engineering, or a related field preferred.

Experience

• Minimum 5–7 years of experience in telecom project management, leasing operations, or customer-facing infrastructure delivery.
• Demonstrated ability to manage high-volume, detail-oriented projects in a fast-paced environment.
• Familiarity with lease documents, pricing application, and contract execution processes.

Technical Skills

• Proficiency with project tracking tools, CRM systems, and lease databases.
• Strong understanding of leasing processes and contract execution.
• Fluency in English required.

Core Competencies

• Excellent interpersonal, written, and verbal communication skills.
• Ability to manage competing priorities with a focus on customer satisfaction and process adherence.
• Strong organizational and time management skills.
• Problem-solving and critical thinking abilities.
• High attention to detail and accuracy.
• Ability to work independently and as part of a team.

Travel Requirements

• Approximately 10% travel may be required to support project needs