Job Openings at Sun King (Formerly Greenlight Planet)

About the role:

• Sun King is looking for a Senior Solar Installation and Maintenance Technician  to assist with the Solar Inverter installations, maintenance, repairs, and improve product performance and services.  Build installations to set levels effectively in compliance with best practices, ensuring installation efficiency can be met within a safe, well-presented facility. Respond to technical issues affecting product performance, and maintain electrical and mechanical services through planned preventive maintenance. This role will be a key point of contact for the Sales team, cross-functional departments, and customers for after-sales and service queries. This role will work with all the stakeholders within Company and key stakeholders on the customer side for service queries and builds smooth relations with internal & external customers to obtain their devotion to achieve best-in-class customer satisfaction.
• You will have the opportunity to work cross-functionally to find solutions for our customers, including product replacement requests, warranty claims, troubleshooting, logistics, and service training. If you are an excellent communicator with an obsession with customer satisfaction, this role is for you! 

What you would be expected to do:

Quality Assurance:

• Ensure standard and timely installation of solar inverter products in compliance with company and national standards.
• Perform regular system and process audits to identify improvement opportunities.
• Monthly installation audits and installer reviews.
• Steer the diagnosis and resolution of complex technical inverter issues.
• Ensure compliance with safety standards and regulatory requirements during all service activities.
• Provide expert guidance to service teams and customers on the installation, maintenance, and troubleshooting of solar inverters.
• Work with relevant stakeholders to address recurring technical issues and provide feedback for improvements.

Customer Service:

• Ensure excellent aftersales services for all inverter customers.
• Manage and resolve escalated customer complaints.
• Ensure all customer inquiries are replied to and resolved effectively.
• Provide expert customer assistance, addressing inquiries and resolving issues related to inverter systems internally, virtually, and on-site.
• Ensure timely closure of all warranty claims and replacement requests.
• Ensure timely diagnostics and repairs on all customer returns while maintaining a report on all practical issues and actions.
• Ensure seamless warranty claims and replacement processes.

Record Keeping, Data Analysis and Reporting:

• Maintain accurate date records on all practical issues and actions.
• Perform data analysis to identify trends, improve processes, and enhance customer experiences.
• Provide periodic reports to management on the inverter activities.
• Maintain detailed service records and generate technical reports

Drive Operational Efficiency:

• Develop and implement service protocols, including preventive maintenance strategies.
• Develop, implement, and maintain (SOPs) for inverter processes.
• Work with relevant stakeholders to address recurring problems and drive continuous improvement initiatives.
• Stay updated on emerging technologies and industry advancements to enhance service delivery.

Training:

• Management of the Sun King Installer Academy
• Work with cross-functional teams to promote product education.
• Provide mentorship and training to junior service engineers and technical staff.
• Build training materials on installation, troubleshooting, maintenance, and repairs
• Conduct advanced technical training for inverter installers, partners, and internal teams

Systems and process design:

• Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently. 
• Any other business as assigned by your supervisor. 

You would be a strong candidate if you:

• Have top marks at a top 5 Regional or Globally recognized universities with a degree in engineering, other relevant disciplines and, an advanced degree.
• Possess 5 + experience in after-sales services assistance in the electronic consumer goods/ Solar Inverter system and mobile industry.
• Have relevant EPRA licenses - T3.
• Possess strong knowledge of solar inverter systems, installation, troubleshooting and maintenance processes.
• Have strong knowledge of solar PV systems, electrical wiring standards, and power electronics.
• Are proficient in diagnostic tools, software, and remote monitoring platforms.
• Have excellent verbal and written communication skills with the ability to distil information and comprehend how to communicate to different audiences to get results.
• Are passionate about customer service and resolving issues
• Possess efficiency and organizational skills
• Are critical thinker: Very strong ability to structure problems and drive towards solutions even in ambiguous situations
• Have entrepreneurial spirit with qualities of being able to work alone and figure things out with innovative thinking, problem-solving skills, and presence of mind. 
• Are calm under pressure
• Demonstrate humility
• Are motivated by the social mission to provide energy to consumers and employment to rural communities. Should be a value-motivated person. 

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About the role:

• The Associate Brand Manager - Solar Inverter Business will be in charge of developing and executing marketing strategies to promote and grow the solar inverter product portfolio. This role involves partnering with sales, product development, and customer service teams to enhance the customer journey, drive sales, and ensure seamless product launches. The ideal candidate will have strong experience in marketing within the consumer goods industry, with a focus on delivering customer-centric initiatives and optimizing brand presence through digital campaigns, events, and cross-functional teamwork.

What you would be expected to do:

Marketing Strategy & Execution

• Develop and implement marketing strategies for the solar inverter product portfolio
•  Conduct market research to identify trends, customer needs, and formidable landscape.
• Plan and execute marketing campaigns, including digital, print, and events, to promote the product portfolio.
• Track and monitor impact of marketing initiatives on prospects and sales

Sales Team Partnership

• Work closely with the sales team to align marketing efforts with sales goals.
• Provide sales assistance materials and training to enhance product knowledge and drive sales.

Cross-Functional Partnership

• Work with with the new products team to ensure successful launches and product development.
• Partner with customer service to address customer feedback and improve customer satisfaction.
• Coordinate with programs teams to integrate marketing initiatives into broader business programs.

Customer Journey & Experience

• Map out the customer journey and identify key touchpoints to enhance the customer experience.
• Develop customer-centric marketing initiatives to ensure a seamless and optimal customer journey.
• Work with teams to implement customer feedback mechanisms and improve overall satisfaction.

Agency & Supplier Management

• Manage relationships with external agencies and suppliers to ensure high-quality deliverables.
• Oversee the development and production of marketing materials.

Event Management & Activations

• Plan and execute events and activations to engage the target audience and drive sales.
• Coordinate with internal teams and external partners to ensure successful event execution.
• Track and monitor impact of initiatives through prospects tracking and sales conversion

You might be a strong candidate if you:

• Hold a bachelor’s degree in Marketing, Business, or related field.
• Have 5 years’ Experience in marketing within the consumer goods industry. 
• Possess strong communication and people relations skills.
• Are able to manage multiple projects and work cross-functionally.
• Have an analytical mindset with a customer-centric lens and a good comprehension of customer experience.
• Demonstrate the ability to work alone and in a team