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  • Posted: Sep 29, 2020
    Deadline: Oct 9, 2020
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    Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
    Read more about this company

    Digital Specialist

    Reporting to: Head of Brand and Communication

     

    Band : 3

    Department : Consumer – Marketing

    Role Purpose:

    We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our Team. This role is responsible for the overall digital marketing strategy of Telkom Kenya. In charge of planning, implementing, and monitoring our digital marketing campaigns across all
    digital networks as well as identifying consumer trends. They will run the day-to-day management of projects and ensure that they are completed successfully and manage social media campaigns, content calendars, maintain the company’s content, among many other tasks.

    Key Duties and Responsibilities

    • Lead the digital communication process and guide execution of multi-platform plans, ensuring cohesive customer satisfaction across all touch points and leverage the brand promise.
    • Initiate brand innovation programs in conjunction with various partners across the digital space
    • Spearhead the digital creative process (in conjunction with digital agency) for marketing campaigns
    • Work with cross-functional to align and deliver brand activities in a timely manner
    • Support the development of the brand strategy inclusive of innovation and communication strategies that enable execution based on strong consumer insights and analyses.
    • Develop business brief for communication initiatives and provide feedback to cross functional teams and to make sure digital got to market plans are developed and executed according to brief.
    • Support the development of Telkom activity calendar
    • Assist with the proposal and development of the A&P in collaboration with digital partners.
    • Provide regular budget updates and forecasts throughout the year, conducting monitoring and evaluation initiatives and providing recommendations after the execution of all brand activities.
    • Conduct and reporting regular brand performance and health reviews
    • Develop and present a monthly competitor analysis report to the various stakeholder
    • Provide regular budget updates and forecasts throughout the year, conducting monitoring and evaluation initiatives and providing recommendations after the execution of all brand activities.
    • Conduct and reporting regular brand performance and health reviews
    • Develop and present a monthly competitor analysis report to the various stakeholder

    Academic background & Professional Knowledge:

    • Bachelor’s Degree in Business, Marketing or related field
    • Chartered Institute of Marketing (CIM) qualification

    Here Are The Skills We Are Looking For:

    • At least 4 years’ experience as a Content Specialist or similar role
    • Proven record of using digital media to drive brand awareness and conversions.
    • Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram, Snapchat and other digital media best practices
    • Understanding of web traffic metrics
    • Excellent interpersonal skills and ability to manage and make best use of relationships at various levels

    Competencies

    • Networking and building partnerships
    • Analytical thinking
    • Influencing and negotiation
    • Customer focus
    • Strategic creativity
    • Excellent knowledge of social media platforms and digital practices
    • Understanding of web traffic metrics

    go to method of application »

    Training and Compliance Manager (3 Positions)

    Reporting to: Head of Sales Operations

    Band : 3

    Department : Consumer

    Role Purpose:

    We are seeking an individual who is dynamic by nature and passionate with a track record of delivering results to join our team. This role is responsible for developing and implementing the training and development plan in line with the consumer strategy to develop the skills of the customer facing teams.

    Key Duties and Responsibilities

    • Ensure the delivery of learning interventions will contribute to customer satisfaction, retention and activation.
    • Gather internal and external learning interventions requirements from stakeholders and customer surveys
    • Oversee the development and testing of training content for learning interventions
    • Plan, monitor and execute the delivery of learning interventions
    • Conduct regular audits to check compliance to processes and procedures as well as understanding of Telkom products and services
    • Articulate and draft actual on field scenarios and share with teams
    • Identifying site-specific knowledge gaps through observations, focus groups, quality checks, and data analysis and propose specific training topics based on findings.
    • Managing the Sales Training budget
    • Monitoring, tracking and reporting on training completion and success metrics.
    • Working with Team Managers, Subject Matter Experts (SMEs), and other key stakeholders to identify target audience training needs and deliver learning modules against required training timelines.
    • Manage onboarding of sales personnel, coaching and buddy initiatives within the sales team to drive optimal performance

    Academic background & Professional Knowledge:

    • Bachelor’s degree in a STEM field or Business field.

    Here Are The Skills We Are Looking For:

    • 3 – 6 years’ experience in Sales Training & Development
    • Experience in Sales operations or Sales Management
    • Experience in a Telecommunications or FMCG mass market sales environment
    • Experience working with remote/ distributed teams
    • Previous experience in deploying blended learning solutions

    Competencies

    • Customer focus
    • Attention to detail
    • Good organizational skills
    • Strong problem-solving skills and the abilities to analyze quantitatively, scope technical requirements and effectively prioritize program deliverable
    • Communication skills for the purpose of knowledge transfer and skill development, including superior skill in explaining technical topics to novices and collaborating with subject matter experts and managers

    Method of Application

    Application should be sent to recruitment@telkom.co.ke by providing an updated Curriculum Vitae (CV) before 9th October 2020 including details of your current telephone contacts and names of three referees. Please note, only shortlisted candidates will be contacted.


    Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.

    Learn how to get a job in any industry you want. Read 72 Hours to The Job You Love

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