Job Openings at Twiga Food

Twiga is a supplier of Fresh Fruit and Vegetables (FFV) and FMCG to vendors in urban African markets.  We connect farmers to urban retailers in informal markets, and by supplying them with quality produce we ensure food safety and security.

This role is responsible for distributing produce/products promptly to customers within the set timelines and laid out standard operating procedures. 

Key Responsibilities

• Follow the laid-out route plan, deliver ordered produce/products to vendors in the assigned route as per the delivery manifest.
• Deliver goods at the scheduled time, keeping a clear log on delivery times for all orders, accounting for all assigned crates, and ensuring payment for goods upon delivery.
• Timely collection of customers returns and ensuring the end of day stock reconciliation completed within the set timelines.
• Inspect the assigned delivery assets i.e. DMS handset and crates and verify that they are maintained as per the set standards and are available for inspection where need be.
• Develop rapport, understand and anticipate the customers’ needs and initiate actions to solve them or escalate as required.
• Maintain quality customer service in the delivery of the customer's promise.
• Observe the vehicle maintenance schedule, fuel the truck when needed and report any mechanical problems immediately to your supervisor. 

Ideal Background

• A detail-oriented professional skilled in accurately and efficiently fulfilling orders.
• Possess a KCSE certificate, a valid certificate of good conduct; and a clean and valid driver's license.

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Trade Development Team Lead

Twiga Foods is a social impact enterprise that connects rural farmers to urban retailers in informal markets. Twiga is built around a simple notion – if you have efficient logistics, you can build a marketplace that pays farmers more and delivers to vendors quality produce at a lower price.

The purpose of this position is to lead the designated area sales team by establishing strong relationships with market stakeholders and to facilitate growth in the share of our clients’ stock size of FFV and FMCG, devise sampling and testing procedures, and implement outcomes-based on evidenced data.  

Key Responsibilities: 

• Team leadership and coaching: coach and help develop team members acquire and consistently demonstrate the Twiga Way of Working.
• Hold at least 4 coaching visits per week with team members.  Cover the team within a three-week cycle.  
• Coordinate with internal stakeholders and sales management to ensure team members have tools and facilitation to execute their routines as seamlessly and effortlessly as possible. Facilitate problem solving and collaboration
• Drive outlet recruitment and retention of existing customers through development and growth of long term customer relationships
• Influence and drive product diversification and growth in profitability per customer.

Requirements:

• More than three years of experience as a sales team lead, preferably in the FMCG industry
• Experience in e-commerce, digital marketing, distribution, retail, and FMCG organizations preferred
• Bachelor of Commerce Degree or equivalent

Key Performance Indicators:

• High performing sales team: each team members visit 40 productive outlets per day as per journey plan, maintains coverage of 240 outlets per route, has a quality of conversation with vendor/vendor survey, enhances the visibility and presentation of the outlet, and realizes growth in assortment variety and drop size.
• Minimum of 4 documented coaching sessions per week.
• Acquisition of new profitable customers and retention of existing customers in line with the set targets.
• Consistent growth in product diversification and gross profit per customer to achieve and maintain set targets.
• Customer satisfaction scores (net promoter score, customer satisfaction index, SLA adherence) maintained at approved levels.
• Credit management: non-performing loans contained within set limits.
• Reporting and insight generation. 

Twiga is an Equal Opportunity Employer. We champion equal treatment of all applicants. Twiga does not charge its applicants any fees whatsoever and has not authorized any agent to levy any fees on its behalf. If anyone requests you to make any payment with respect to this application, please report the incident to info@twiga.com or to our hotline on +254 (0) 709 258 000.

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The Trade Development Representative is a key part of the Sales team and is the first point of contact in helping Twiga grow its presence within the Kenyan market.

Key Responsibilities

• Research and identify new business opportunities for general trade vendors/outlets within the defined territory.
• Find new ways of reaching existing general trade vendors/outlets within the defined territory.
• Foster relationships with multiple contacts within all levels of our target customer segments.

Ideal Candidate 

• A driven self-starter with confidence and a “hustle” attitude with a minimum of 2 years' experience in a targeted general trade sales role.
• Possesses demonstrable experience in building rapport and trust to develop long-term relationships, leading to commercial opportunities.
• Can thrive in a fast-paced, high-growth, rapidly changing environment.

Twiga is an Equal Opportunity Employer. We champion equal treatment of all applicants. Twiga does not charge its applicants any fees whatsoever and has not authorized any agent to levy any fees on its behalf. If anyone requests you to make any payment with respect to this application, please report the incident to info@twiga.com or to our hotline on +254 (0) 709 258 000.