Fulfillment Representative at Twiga Foods

Twiga is a supplier of Fresh Fruit and Vegetables (FFV) and FMCG to vendors in urban African markets.  We connect farmers to urban retailers in informal markets, and by supplying them with quality produce we ensure food safety and security.

This role is responsible for distributing produce/products promptly to customers within the set timelines and laid out standard operating procedures. 

Key Responsibilities

• Follow the laid-out route plan, deliver ordered produce/products to vendors in the assigned route as per the delivery manifest.
• Deliver goods at the scheduled time, keeping a clear log on delivery times for all orders, accounting for all assigned crates, and ensuring payment for goods upon delivery.
• Timely collection of customers returns and ensuring the end of day stock reconciliation completed within the set timelines.
• Inspect the assigned delivery assets i.e. DMS handset and crates and verify that they are maintained as per the set standards and are available for inspection where need be.
• Develop rapport, understand and anticipate the customers’ needs and initiate actions to solve them or escalate as required.
• Maintain quality customer service in the delivery of the customer's promise.
• Observe the vehicle maintenance schedule, fuel the truck when needed and report any mechanical problems immediately to your supervisor. 

Ideal Background

• A detail-oriented professional skilled in accurately and efficiently fulfilling orders.
• Possess a KCSE certificate, a valid certificate of good conduct; and a clean and valid driver's license.