Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

Oops! It seems this job from Vilcom Networks Limited has expired
View current and similar jobs using the button below
  • Posted: Jan 27, 2025
    Deadline: Jan 28, 2025
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Vilcom Networks Limited is a telecommunications company headquartered in Nairobi, Kenya. Our mission is to deliver best-of-class communication services to our customers through fast and affordable internet access and reliable network operation
    Read more about this company

     

    Tele Sales Executive- Eldoret

    Role Summary

    • He/She will be responsible for generating leads, closing sales, and promoting our internet service solutions to Vilcom's potential customers. The role requires excellent communication skills, a persuasive approach, and a passion for delivering top-tier customer service.

    Key Responsibilities

    • Conduct outbound calls to potential customers to introduce and promote the company's ISP products and services
    • Handle inbound inquiries and provide detailed product, information, addressing customer questions effectively
    • Identify and qualify potential leads, ensuring follow-up until closure.
    • Provide tailored solutions based on customer needs and requirements
    • Maintain a strong pipeline of prospective clients to achieve the set sales targets.
    • Achieve and exceed assigned set sales targets and performance metrics
    • Maintain detailed records of customer interaction, feedback, and sales progress in the CRM system.
    • Stay updated on Vilcom's product offering, market trends, and competitor activities to provide informed decisions & recommendations
    • Build and maintain long term relationships with customers through effective communication and follow- ups.
    • Collaborate with the marketing team to optimize campaigns & sales strategies
    • Adhere to Vilcom's policies and compliance standards during your interactions with customers.
    • Outcomes - Indicators of Success
    • Sales Achievement: Number of new customer acquisitions per month.
    • Call Efficiency: Number of outbound calls made daily and their effectiveness.
    • Lead Conversion Rate: Percentage of leads converted to paying customers.
    • Revenue Generation: Monthly revenue
    • contribution through sales efforts.
    • Customer Retention Rate: Percentage of customers retained through upselling and excellent service. Customer Satisfaction Score (CSAT): Customer feedback on service quality and experience. Follow-up Efficiency: Number of follow-ups resulting in successful conversions.
    • CRM Compliance: Accuracy and timeliness of data entry in CRM systems.
    • Product Knowledge: Demonstration of in-depth understanding of product offerings and competitive landscape.

    Requirements & Qualifications

    • Diploma in Sales, Marketing, Business Administration or related field.
    • 2 years of experience in Tele - Sales, preferably in the ISP industry.
    • Proven track record of exceeding sales targets and building strong client relationships.
    • Excellence verbal and written communication skills.
    • Proven ability to meet and exceed sales target.
    • Strong negotiation and persuasion skills.
    • Proficiency in CRM software and Microsoft Office Suites
    • Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and resilience under pressure.

    Key Competencies

    • Strong interpersonal and negational skills. Self-motivated with a result driven approach.
    • Ability to work independently and collaboratively with a team
    • High level of professionalism, integrity and work ethics
    • Adaptability to evolving sales strategies and market conditions

    go to method of application »

    Tele Sales Executive- Nakuru

    Role Summary

    • He/She will be responsible for generating leads, closing sales, and promoting our internet service solutions to Vilcom's potential customers. The role requires excellent communication skills, a persuasive approach, and a passion for delivering top-tier customer service.

    Key Responsibilities

    • Conduct outbound calls to potential customers to introduce and promote the company's ISP products and services
    • Handle inbound inquiries and provide detailed product, information, addressing customer questions effectively
    • Identify and qualify potential leads, ensuring follow-up until closure.
    • Provide tailored solutions based on customer needs and requirements
    • Maintain a strong pipeline of prospective clients to achieve the set sales targets.
    • Achieve and exceed assigned set sales targets and performance metrics
    • Maintain detailed records of customer interaction, feedback, and sales progress in the CRM system.
    • Stay updated on Vilcom's product offering, market trends, and competitor activities to provide informed decisions & recommendations
    • Build and maintain long term relationships with customers through effective communication and follow- ups.
    • Collaborate with the marketing team to optimize campaigns & sales strategies
    • Adhere to Vilcom's policies and compliance standards during your interactions with customers.
    • Outcomes - Indicators of Success
    • Sales Achievement: Number of new customer acquisitions per month.
    • Call Efficiency: Number of outbound calls made daily and their effectiveness.
    • Lead Conversion Rate: Percentage of leads converted to paying customers.
    • Revenue Generation: Monthly revenue
    • contribution through sales efforts.
    • Customer Retention Rate: Percentage of customers retained through upselling and excellent service. Customer Satisfaction Score (CSAT): Customer feedback on service quality and experience. Follow-up Efficiency: Number of follow-ups resulting in successful conversions.
    • CRM Compliance: Accuracy and timeliness of data entry in CRM systems.
    • Product Knowledge: Demonstration of in-depth understanding of product offerings and competitive landscape.

    Requirements & Qualifications

    • Diploma in Sales, Marketing, Business Administration or related field.
    • 2 years of experience in Tele - Sales, preferably in the ISP industry.
    • Proven track record of exceeding sales targets and building strong client relationships.
    • Excellence verbal and written communication skills.
    • Proven ability to meet and exceed sales target.
    • Strong negotiation and persuasion skills.
    • Proficiency in CRM software and Microsoft Office Suites
    • Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and resilience under pressure.

    Key Competencies

    • Strong interpersonal and negational skills. Self-motivated with a result driven approach.
    • Ability to work independently and collaboratively with a team
    • High level of professionalism, integrity and work ethics
    • Adaptability to evolving sales strategies and market conditions

    Method of Application

    Email: careers@vilcom.co.ke Closing Date: Tuesday, January 28, 2025
     

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Vilcom Networks Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail